Customer reviews from sharkninja.com
Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Average customer rating
4.6
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
197
4 Stars
25
3 Stars
14
2 Stars
9
1 Star
6
84%of customers recommend this product.
(
51 out of
61)
Customer Reviews for Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Customer Rating
5
Best beauty splurge
on July 24, 2026
Posted by: AnnaR
I have used this mask 100+ times since purchase and I absolutely love it. It's super sturdy and seems to hold up well despite daily use. The set up was easy and the mask stays on no what what position I'm in whether lying down or standing/sitting. My skin texture and acne look better too.
Written by a customer while visiting influenster.com
Customer Rating
1
Very disappointed
on July 18, 2026
Posted by: Loom
Gender:Female
I received this as a gift for Mother’s Day. I have used it every night as instructed. I have noticed zero difference. This mask has serious design flaws. The eye pads are so big you get little to no exposure between the eyes or above the eyebrows. The weight of the mask is a little bothersome but doable and the cooling things that go under the eyes are uncomfortable if you have a small face with high cheek bones. This is my first Shark product I regret.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja US, July 22, 2026
Hi there,
Thank you for taking the time to share your feedback.
We're sorry to hear that the CryoGlow LED Face Mask has not met your expectations and that you found the fit and design uncomfortable. We understand how disappointing it can be when you use a product consistently and don't see the results you were hoping for. For best results, we recommend using the same LED treatment routine daily for a minimum of 8 weeks, as results can vary depending on your individual skin condition and treatment goals. Some users may require more than 8 weeks of consistent use before noticing visible improvements. Once the desired results are achieved, the Skin Sustain mode can be used daily to help maintain them. Should you feel the usage and treatment do not align with the product specifications, please do not hesitate to contact us using the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Beauty
Thank you for taking the time to share your feedback.
We're sorry to hear that the CryoGlow LED Face Mask has not met your expectations and that you found the fit and design uncomfortable. We understand how disappointing it can be when you use a product consistently and don't see the results you were hoping for. For best results, we recommend using the same LED treatment routine daily for a minimum of 8 weeks, as results can vary depending on your individual skin condition and treatment goals. Some users may require more than 8 weeks of consistent use before noticing visible improvements. Once the desired results are achieved, the Skin Sustain mode can be used daily to help maintain them. Should you feel the usage and treatment do not align with the product specifications, please do not hesitate to contact us using the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Beauty
Written by a customer while visiting sharkninja.com
Customer Rating
5
SO WORTH IT. BUY IT
on July 11, 2026
Posted by: IleanaG
I had this mask on my wish list for so long and finally decided to put it on a credit card and honestly, it has changed my skin for the better. I am obsessed. My skin is cleared. My skin is soft and I have the most beautiful clear skin it’s so worth it and if you do it consistently, you will see results also before I get any acne or pimple I put it on bacteria mode and the pimple goes that way immediately. Also my boyfriend uses it because he has a lot of acne and since then his skin spin clear is truly the best mask ever, and the cyro glow feature is the best. 
Written by a customer while visiting influenster.com
Customer Rating
5
A great product but just remember the cooling pads block the red light from getting under your eyes.
on July 5, 2026
Posted by: KatherineP
As a black woman im always looking for skincare that supports healthy glowing skin without irritation or hyperpigmentation. Consistency is key. I've incorporated this mask into my routine and have been using it since November. My skin looks brighter, feels smoother and my complexion looks more even. The only downside to the mask is a little heavy and the cooling pads block the light from getting to the undereye area. Other than that I was impressed by the mask. I love that it has different routines you can choose from skin sustain, anti-aging, skin clearing, and undereye cooling only. It also keeps track of how many sessions you've completed. Battery life is pretty good. I'm able to use it about 6 times on one charge. If you're looking for a device that will leave you skin looking healthy, radiant and cared for I definitely recommend the Shark Cryo Glow mask.
Written by a customer while visiting influenster.com
Customer Rating
5
Great addition to my skincare routine!!!
on June 29, 2026
Posted by: AlineB
I have really enjoyed using this face mask It’s quiet, easy to use and the cooling feature leaves my skin very refreshed especially around my eyes.
The battery lasts a long time and it’s compact design makes to easy to store or take while traveling. It has a great addition to my daily skincare routine.
The battery lasts a long time and it’s compact design makes to easy to store or take while traveling. It has a great addition to my daily skincare routine.
Written by a customer while visiting influenster.com
Customer Rating
5
A must have for skincare lovers
on June 16, 2026
Posted by: GabH
I LOVE everything about this mask except that it’s pretty heavy and it doesn’t stay charged for long. But overall it’s been a great experience, i love that it tracks your progress and the cooling feature is insane. It’s so relaxing and i look forward to doing the treatment every night. I wish it came with a better holder, i’ve had to keep it in the cardboard box it came in. For the price it should’ve came with a nice case.
Written by a customer while visiting influenster.com
Customer Rating
5
Results
on June 12, 2026
Posted by: Worthy
Gender:Female
Is it bulky, yes, however I will say this i have both the omnilux and Shark. I used the shark for a month, and I've been using the omnilux for 2 wks so far Ive noticed my results with the shark were apparent on day 5. I rate the shark a full solid 10, rhe Omnilux not so much.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
An easy to use light therapy mask
on June 9, 2026
Posted by: KarenO
This mask has been pretty interesting to use over the past 30 days. It’s a bit bulky and large but the straps on the sides and top of head help so it doesn’t feel so heavy. I will say, if you sit in certain positions with it on the mask does kind of tug down on your face so I would say the best thing is to stay still while you have it on. You can definitely move around with it but I personally don’t like to. It super easy to use and it’s become an easy part of my nighttime routine. The cooling eye pads are really nice and being able to choose the level of cooling is definitely appreciated. I will say, the battery is pretty good for the amount of power the lights must use. I have to charge mine every 4-5 uses. I am currently doing the acne routine as I’ve been suffering from some pretty bad hormonal breakouts. After this I’ll be moving over to the anti aging one. I can’t claim that my breakouts have gotten much better but my skin itself hasn’t been negatively affected and it does appear a bit more glowy. Definitely put a thick moisturizer on after this if you suffer from dryer skin. Otherwise, easy to use and if you’re willing to invest I think it could be helpful to someone suffering from more breakouts.
Written by a customer while visiting influenster.com