Customer reviews from sharkninja.com
Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Average customer rating
4.6
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
197
4 Stars
25
3 Stars
14
2 Stars
9
1 Star
6
84%of customers recommend this product.
(
51 out of
61)
Customer Reviews for Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Customer Rating
5
I wish I had it sooner!
on October 7, 2026
Posted by: sarahhhrae
I've been using this for the last month and I am OBSESSED with it. I was dealing with constant dry skin around my eyes and a ton of puffiness that just lasted all day long - and within my first 3 treatments, it was all gone. My skin has consistently looking healthier the more I use it and I am genuinely in love. It's super comfy too and I love the little screen with the different treatments and the fact that it keeps track of how many I've one is awesome! My teens love the acne clearing treatments too.
Written by a customer while visiting sharkninja.com
Customer Rating
5
So easy to use
on October 7, 2026
Posted by: MsGoldgirl
Gender:Female
[This review was collected as part of a promotion.] I have now used this device for 36 straight days and not missed a one. This mask is so easy to use consistently because it's completely wireless, sits on your head easily, and only takes 6 ½ minutes for the Better Aging routine. I can see an immediate difference in my undereyes because of the cooling pads. I need to wait to see the full results after 8 weeks but my husband has been noticing that my skin looks like glass lately-hoping this device is the reason why!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
AMAZING PRODUCT
on October 6, 2026
Posted by: LauraV
I love this LED face mask so much! It is easy to clean and comfortable, while delivering REAL results! I am obsessed and would recommend to anyone interested in beauty and skin care
Written by a customer while visiting influenster.com
Customer Rating
5
Skin-refreshing
on October 5, 2026
Posted by: SofiaK
This mask feels completely to wear and the cooling feature is a nice touch. My skin looks refreshed and more radiant after using it consistently.
Written by a customer while visiting influenster.com
Customer Rating
5
My sking is GLOWING
on October 5, 2026
Posted by: JadeDaGem
from Lawrenceville
Gender:Female
[This review was collected as part of a promotion.] I am fully shocked at how good this product worked. I used it one time so far and ran to leave a review. Even off of my first try when I say immediately after using it, my skin was glowingggggg. I'm genuinely gagged!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Posted by: Laurdan94
Verified Purchase:Yes
Cooling pads stopped working within a week. Had to get a replacement
Response from sharkninja.comBy SharkNinja US, October 3, 2026
Hi there,
Thank you for taking the time to leave a review.
We're sorry to hear that the cooling pads on your Shark CryoGlow LED Face Mask stopped working within such a short period of time. We understand how disappointing this must have been, especially as you had only recently started using the product.
After reviewing your account, we can see that you contacted our support team, and they have now arranged for a replacement unit to be sent to you. We appreciate your patience and hope your replacement allows you to enjoy the full benefits of your CryoGlow mask.
Kind Regards,
SharkNinja
Thank you for taking the time to leave a review.
We're sorry to hear that the cooling pads on your Shark CryoGlow LED Face Mask stopped working within such a short period of time. We understand how disappointing this must have been, especially as you had only recently started using the product.
After reviewing your account, we can see that you contacted our support team, and they have now arranged for a replacement unit to be sent to you. We appreciate your patience and hope your replacement allows you to enjoy the full benefits of your CryoGlow mask.
Kind Regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Customer Rating
3
Too heavy and not good for people with sun spots
on October 1, 2026
Posted by: LilyW
I love trying out new products, especially at home beauty tools. This is sufficient to help with my scars but somehow made my hyperpigmentations like sun spots more prominent and darker which was a deal breaker for me. The mask was pretty heavy for that 8 minutes wait, which caused dents on my cheeks. The charging stand made it easy for me to plug in the remote and put the mask onto stand. There’s also an extra storage pouch for you to put in the mask but it’s alittle too flimsy because the remote would hit against the mask which caused some scratch marks on the mask. I think I used about 3 times before I have to recharge the remote. All in all, I think it helps with acne inflammations but bad for hyperpigmentation.
Response from influenster.comBy SharkNinja US, October 6, 2026
Hi Lily,
Thank you for taking the time to share your detailed feedback on the Shark CryoGlow LED Face Mask.
We're pleased to hear that you found the mask helpful for acne inflammation and appreciated features such as the charging stand and included storage pouch. We're sorry to learn that the mask felt heavy during use and that you experienced discomfort from the fit, as well as concerns regarding scratches to the mask and the battery life of the remote. We also understand your disappointment that your hyperpigmentation and sun spots did not improve as expected and appeared more noticeable during your experience. Your comments are valuable and will be shared with our product team as we continuously work to improve both product design and the customer experience. We appreciate your balanced feedback highlighting both the benefits and areas where the product did not meet your expectations.
Kind regards,
SharkNinja
Thank you for taking the time to share your detailed feedback on the Shark CryoGlow LED Face Mask.
We're pleased to hear that you found the mask helpful for acne inflammation and appreciated features such as the charging stand and included storage pouch. We're sorry to learn that the mask felt heavy during use and that you experienced discomfort from the fit, as well as concerns regarding scratches to the mask and the battery life of the remote. We also understand your disappointment that your hyperpigmentation and sun spots did not improve as expected and appeared more noticeable during your experience. Your comments are valuable and will be shared with our product team as we continuously work to improve both product design and the customer experience. We appreciate your balanced feedback highlighting both the benefits and areas where the product did not meet your expectations.
Kind regards,
SharkNinja
Written by a customer while visiting influenster.com
Customer Rating
5
Bouncy and glowy skin in just a few sessions
on September 29, 2026
Posted by: TerriR
Great mask with under eye cooling to reduce inflammation and puffiness under the eyes and improves skin healing and collagen production. Used this multiple times and can already see a difference in the bounciness in my skin and a noticeable glow. Really great product with so many fantastic benefits and a great addition to any skincare routines without requiring chemical products. Highly recommend.
Written by a customer while visiting influenster.com