Customer reviews from sharkninja.com
Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Average customer rating
4.6
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
197
4 Stars
25
3 Stars
14
2 Stars
9
1 Star
6
84%of customers recommend this product.
(
51 out of
61)
Customer Reviews for Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Customer Rating
5
Interesting to use, but I like it
on March 13, 2025
Posted by: kirstinlee65_9252
[This review was collected as part of a promotion.] It’s a little weird to wear, I suggest laying down but I love the cooling sensation under my eyes and it’s a very relaxing experience overall. I have noticed a bit more glowy skin, probably need to use longer to see further improvement.
Written by a customer while visiting sharkninja.com
Customer Rating
5
High-Tech Skincare, Right at Home
on March 13, 2025
Posted by: block_734
[This review was collected as part of a promotion.] I received this product for free from Shark and Influenster in exchange for my honest review! I was skeptical about at-home LED masks, but the Shark CryoGlow™ Cooling + LED Face Mask completely won me over. This thing feels like a MedSpa treatment in my own bathroom—minus the appointment and the hefty price tag.
What makes it different? It’s not just LED therapy—it combines cooling tech, deep-penetrating infrared, and targeted under-eye treatments in one sleek device. The red and blue light therapy tackles both anti-aging and acne, while the cooling feature helps de-puff, tighten, and refresh tired skin. It’s also FDA-cleared and dermatologist-developed, which gives me peace of mind that it’s actually effective.
The mask has four different treatments, so you can customize it depending on what your skin needs that day. I love using the cooling mode in the morning to wake up my skin, and the LED therapy at night for long-term benefits. After just a couple of weeks, my skin looks smoother, more even, and less irritated—and I swear my under-eyes don’t look as puffy.
If you’re serious about skincare and want something that actually delivers results, this mask is 100% worth it. It’s like having a high-end facial at home, whenever you need it!
Written by a customer while visiting sharkninja.com
Customer Rating
5
High-Quality LED Mask at a Great Price
on March 11, 2025
Posted by: shirleyl35_3392
[This review was collected as part of a promotion.] Compared to other LED masks, this one is of high quality with a relatively low price. It combines 480 high-powered LEDs with under-eye cooling pads. The cooling feature is a great touch for reducing puffiness and refreshing tired eyes in the morning. It’s quick and convenient, requiring just 6-8 minutes a day for the first 8 weeks, then 4 minutes for maintenance, which makes it easy to stay consistent. One full charge lasts more than 11 sessions, so I don’t have to worry about recharging it all the time. LED light therapy is clinically backed—red light helps boost collagen and improve skin elasticity, while blue light fights acne-causing bacteria. The different LED settings let me switch between treatments for fine lines, acne, and overall skin health, making it feel like a spa-level treatment at home. I love that this mask provides even coverage and doesn’t feel like it’s missing spots. It does feel a bit heavy though, so I will have to hold the mask while doing the treatment.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing
on March 11, 2025
Posted by: genicew_1562
[This review was collected as part of a promotion.] Pretty comfortable, been using it once a week for the last few weeks! Definitely been helping my acne. My mom has been using it for her under eyes and the anti aging setting. Might take awhile to see results but the cooling under eye mechanism is super nice!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Very nice!!! Scary, but nice!!
on March 11, 2025
Posted by: hhaaylie_3416
[This review was collected as part of a promotion.] This Shark CryoGlow Cooling + LED Face Mask is such a cool concept. I do genuinely think this is an effective and amazing piece of technology. It’s comfortable and easy to wear and use. You just have turn it on choose a setting and chill! I love how it doesn’t have to be plugged into a wall or something so you can walk around or continue doing normal everyday chores as you are doing your skincare at the same time. I love the eye cooling pads that’s probably my favorite part. I did start on the highest 10 minute setting my first time and I don’t think it was good for my skin, since my skin is pretty clear for the most part. It dried out my skin a bit so I waited a day in between before I used it again and then I used the lowest 4 minute setting and my skin looked really good and also felt soft the next day. So I do really believe this thing works if you use it consistently, but make sure you are using the setting you actually need on your skin or it could possibly just make your skin worse. Overall, this is a really cool product and works very well. I was super happy to try it and don’t really have any complaints or problems.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not for me
on March 9, 2025
Posted by: AlysonB
from Austin
Gender:Female
1. Cord is short. So charging will take place on your floor.
2. The eye “pads” are not pads. They are hard like a rock. Left side actually bruises my orbital bone during treatment. Can’t lie down either because weight of mask makes it worse. Very painful.
3. The blue light skin clearing program. Program is eight minutes long, but the blue light only stays on for about two minutes. The rest of the time it’s red. Returning. Going with a more expensive brand.
2. The eye “pads” are not pads. They are hard like a rock. Left side actually bruises my orbital bone during treatment. Can’t lie down either because weight of mask makes it worse. Very painful.
3. The blue light skin clearing program. Program is eight minutes long, but the blue light only stays on for about two minutes. The rest of the time it’s red. Returning. Going with a more expensive brand.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 14, 2025
Hello,
Thank you for taking the time to leave a review.
Thank you for your feedback! The charging stand can be a great way to conveniently store and charge your CryoGlow at the same time. Additionally, we recommend trying the clip-on chill pads, as they may provide a better fit for your needs.
In reference to the blue light, we've worked closely with aestheticians and medical professionals to curate the most effective modes for the CryoGlow treatments. The effectiveness of each mode is a combination of the dose of light (the power and amount of time it is on) and the wavelength (visible color).
In Skin Clearing the blue light is actually on for just over 4 mins, first in combination with Infra-red light (appearing blue) then with red light (appearing pink), this blue light dose was optimized to be enough to kill the bacteria on the skin surface, but limited to ensure it could not cause any increase in pigmentation. The reason the Red and Infra-red light is also used in this mode is to help with other aspects of acne or blemish treatment. Red & Infra-red light can help to reduce inflammation of blemishes and are proven to accelerate wound healing, both of these actions will help with having clear blemish free skin sooner.
If you require further assistance with your CryoGlow, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Thank you for your feedback! The charging stand can be a great way to conveniently store and charge your CryoGlow at the same time. Additionally, we recommend trying the clip-on chill pads, as they may provide a better fit for your needs.
In reference to the blue light, we've worked closely with aestheticians and medical professionals to curate the most effective modes for the CryoGlow treatments. The effectiveness of each mode is a combination of the dose of light (the power and amount of time it is on) and the wavelength (visible color).
In Skin Clearing the blue light is actually on for just over 4 mins, first in combination with Infra-red light (appearing blue) then with red light (appearing pink), this blue light dose was optimized to be enough to kill the bacteria on the skin surface, but limited to ensure it could not cause any increase in pigmentation. The reason the Red and Infra-red light is also used in this mode is to help with other aspects of acne or blemish treatment. Red & Infra-red light can help to reduce inflammation of blemishes and are proven to accelerate wound healing, both of these actions will help with having clear blemish free skin sooner.
If you require further assistance with your CryoGlow, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great LED Mask, LOVE the cooling feature
on March 6, 2025
Posted by: SamiS
[This review was collected as part of a promotion.] This LED mask is incredible. The under eye cooling attachments make it 10X better. I have puffy under eyes and this thing gets nice and cold, reducing my eye bags. I also am very impressed that there are 3 modes: one for collagen boosting, one for acne, and the skin sustain mode. You wear this mask once a day after your makeup has been removed. Then after the 5-6 minute session, you have to moisturize. Since using this mask, there is a noticeable difference in my skin. The battery lasts a while and it's very easy to use.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love this
on March 6, 2025
Posted by: hazelm43_38
[This review was collected as part of a promotion.] I received this product for free in exchange for my honest review. I've been using this for a couple weeks now and it's durable, the fit of it is comfortable to wear, the cooling eye patches are super nice, and I can wear it all around the house and get chores done while wearing it. My skin feels softer after using this so I will get wearing it to see more of the benefits. So far I've had to charge it once every three days ish but it hasn't been a problem.
Written by a customer while visiting sharkninja.com