Customer reviews from sharkninja.com
Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Average customer rating
4.6
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
197
4 Stars
25
3 Stars
14
2 Stars
9
1 Star
6
84%of customers recommend this product.
(
51 out of
61)
Customer Reviews for Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Customer Rating
5
Very little effort, and it really works!
on April 21, 2025
Posted by: jessb159_2147
[This review was collected as part of a promotion.] I love this mask! It has several settings, but I’ve been doing the anti-aging routine nightly. It’s only 6 minutes, and within 2 weeks I saw results. My skin feels tighter and brighter. I use the cooling feature maybe once every 3-4 times; it really doesn’t get too hot unless the room is already warm. Bonus is using it to scare my kids.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very effective on skin
on April 21, 2025
Posted by: nguyent36_4679
[This review was collected as part of a promotion.] Cooling mask, combined with high energy Led lights, infrared rays for anti- aging and acne treatment, penetrates deeply to cool the skin . Feels very comfortable to use.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Eye discomfort
on April 19, 2025
Posted by: KAsh
from Indiana
Gender:Female
Had this a couple of months now, overall it seems to be okay but I am having a lot of eye dryness/discomfort/ pain after use I have purchased several different eye protectors and none seem to help with this. I'll abstain from the product for several days until my eyes are normal, and then when I resume same eye discomfort and blurriness. I'm I think it would be helpful if shark designed eye protection for this specific so that it fits well with this product.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, April 23, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you're experiencing dryness, discomfort and pain in the eyes after using your Shark CryoGlow. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you're experiencing dryness, discomfort and pain in the eyes after using your Shark CryoGlow. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Terrible Customer Service for defective product
on April 16, 2025
Posted by: Gerry
I have really enjoyed using my Cryo Glow but am astonished at how terrible Shark Beauty customer service is. My mask was working fine until all of a sudden, the time on the settings started to change. The Better Aging setting changed to 6:22 and the other settings changed to a slightly longer time as well. I did a factory reset but this did not fix the time issue. I called Shark, opened a support ticket and was told that I would receive an email in a coupe of days. After a week, I called back and support did not have any answer for me. After speaking with a supervisor and then a manager, I was told that according to them the mask was working as it should. When I asked about the time changing to 6:22, they said the mask was adjusting to my own unique setting. I asked them where on their website/manual this info was listed and the manager did not have an answer, as I do not believe this information is accurate and actually exists anywhere. I asked them how this was still possible when I had done a factory reset and they said this was all of the information they had. Again, doing a factory reset should have fixed this issue but it didn't. Clearly the mask has some sort of malfunction gong on but Shark maintained that it was working correctly. After being on the phone with them for over an hour, I asked them to exchange the mask and they said they could only issue a refund and then I would have to purchase a new one. I am shocked at how long this entire process took and how terrible their customer service is for such a reputable brand.
Response from sharkninja.comBy SharkNinja, April 22, 2025
Hello Gerry,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with
your the service you've received from us . We will absolutely share your feedback with the relevant teams for consideration on future
products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with
your the service you've received from us . We will absolutely share your feedback with the relevant teams for consideration on future
products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
I would recommend
on April 14, 2025
Posted by: lilliant18_6209
[This review was collected as part of a promotion.] This face mask would be good for someone who does not have sensitive skin. I used as recommended, but it dried out my face that even moisturizer couldn’t help. Then I started using it every three days still the same thing dried out my face. The mask itself was very comfortable and it seems very durable. I do still use it, but I only use it for the cooling under patches which helps with my puffy under eyes
Response from sharkninja.comBy SharkNinja, April 22, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear of your experience with our Shark CryoGlow Mask. We will absolutely share your feedback with the relevant teams for consideration on future products.If you still need assistance with this, please reach
out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear of your experience with our Shark CryoGlow Mask. We will absolutely share your feedback with the relevant teams for consideration on future products.If you still need assistance with this, please reach
out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
It Works!
on April 14, 2025
Posted by: charmainef3_196
[This review was collected as part of a promotion.] I am late 30's with normal skin. Prior to using this product I have the beginnings of expression lines on my forehead and fine lines as well. Also, crows feet. Does this product work, yes. The expression and fine lines are less noticeable. To a lesser degree, so have the crows feet just not as noticeable as the other two. None of the results are earth-shattering, but they are noticeable, and I wasn't that consistent. I do think this device is a great preventative measure. 4 stars because I do not like the cooling under eye feature. Felt like it instilled wrinkles. I do not use it and use an eye cream while using the device
Written by a customer while visiting sharkninja.com
Customer Rating
5
Cooling relief, brighter eyes, glowing skin
on April 14, 2025
Posted by: meowsic22_3044
[This review was collected as part of a promotion.] Comfortable fit with focused cooling around the eyes—great for puffiness and tension. Durable and easy to reuse, with clean packaging and no strong scent. After a month of use, my skin looks noticeably more refreshed and glowing. A quick, effective fix for tired eyes and dull skin!
Written by a customer while visiting sharkninja.com
Customer Rating
4
A great way to relax and feel refreshed.
on April 14, 2025
Posted by: melissas927_4450
[This review was collected as part of a promotion.] The comfort of this was pretty good. I felt the fit was good making it feel secure. The battery life was t an issue for me at all. The durability seems to be good. It was a little on the heavy side for my opinion. But overall the effectiveness and entire unit was great.
Written by a customer while visiting sharkninja.com