Customer reviews from sharkninja.com
Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Average customer rating
4.6
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
197
4 Stars
25
3 Stars
14
2 Stars
9
1 Star
6
84%of customers recommend this product.
(
51 out of
61)
Customer Reviews for Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Customer Rating
5
IT REALLY WORKS!!!
on August 21, 2025
Posted by: Erika H
from Massachusetts
Gender:Female
TBH ... this works!!!! I have used it once and I can already see a difference. This morning I used only the eye cooling mode, and holy moly did it make my undereyes look amazing. 1000/10. Cant wait to see what my skin looks like after 8 weeks ! :)
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Spa day at home
on August 15, 2025
Posted by: makeupbydreamer_2441
[This review was collected as part of a promotion.] The packaging was durable and the lighting is very effective it’s comfortable and do t have any scent I love this is line spa day at home I have been trying this for 3 months and absolutely love it
Written by a customer while visiting sharkninja.com
Customer Rating
3
Lights “bleached” vision…solution found.
on August 3, 2025
Posted by: Bebe
from Memphis, TN
I bought this for my teenage son who has severe acne. I was concerned about the intensity of the LED lights so close to his eyes. The mask has foam around the eye openings to supposedly block out light but when I tried it out, I thought the lights were too bright even with eyes closed the entire time, the light still penetrates. My son thought he’d use it would the solar eclipse film and he said the lights “bleached” his vision after using it for the 8 minutes for skin clearing. It too some time for his vision to normalize. To solve this, I used tanning bed sunnies but those weren’t comfortable as the mask pressed them into my eye sockets and they still allowed the lights from the mask to penetrate my eyelids. My next solution was to use solar eclipse glasses. These were the paper type with the sun block film so I cut and taped them to the inside of the mask. Wow, it made a tremendous difference in the lights. No lights at all. Shark needs to do this to remedy the issue with the mask affecting vision. We’re only born with one set of eyes.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, August 6, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your CryoGlow. We will absolutely share the feedback you’ve provided with the relevant teams for review. If you need any further assistance with your product, please don’t hesitate to reach out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your CryoGlow. We will absolutely share the feedback you’ve provided with the relevant teams for review. If you need any further assistance with your product, please don’t hesitate to reach out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Battery Stinks
on July 30, 2025
Posted by: Remy
from KS
Gender:Female
I got this as a bday gift in May. I've been using it faithfully since, and the results are OK. But the battery life absolutely stinks!! I have to charge it after every single use. So if I use the Better Aging and the Under Eye Revive, it's then dead! So annoying!
Wish I could send it back and get a different brand.
Wish I could send it back and get a different brand.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 1, 2025
Hello Remy,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the battery life on your Shark CryoGlow. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the battery life on your Shark CryoGlow. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Buy it! IT WORKS!
on July 16, 2025
Posted by: RandiJay
from St. Louis, MO
Gender:Female
I love this mask. At first I was skeptical bc of the short time frames on the routines but it absolutely does work!! I feel it has helped to restore my youthful appearance and helped with some acne and inflammation. Some people complain about the fans but fail to realize if they bother you that much then turn off the cryotherapy… the fans will turn off in about a min or so of the cryotherapy being shut off ! Should have 5 stars!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Nice mask but cooling eye pad already broke
on July 5, 2025
Posted by: Mere
from Franklin, TN
Gender:Female
I’ve had this 2 weeks and the right side metal eye cooler broke. Super disappointed and hoping they’ll send me a replacement. Otherwise, I love it.
Response from sharkninja.comBy SharkNinja, July 7, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark CryoGlow. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark CryoGlow. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great purchase!
on June 25, 2025
Posted by: Danielle Mac
from Hoboken nj
Gender:Female
I was skeptical at first but the results are incredible. I’m almost done with 8 weeks of using the skin clearing function and my results are great. It helped alot with redness and minimizing stubborn pores on my nose and cheeks. Highly highly highly recommend.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Results and comfort
on May 20, 2025
Posted by: tripplebe_9621
[This review was collected as part of a promotion.] I set out a goal to use this product every night for two months. Initially that went well. I enjoyed it in a way I wasn’t expecting. I found it relaxing as opposed to claustrophobic like I thought might be the case. I fell asleep with it on my face on several occasions. No biggy as it shuts off after 6 minutes on the setting I use. I do put cotton pads over my eyes to attempt to protect my eyes. I also would move the mask to my neck putting the forehead on my chin to add the pressure to maximize the lights. I also used the mask on the back of my left hand so I could compare the skin after 2 months. Unfortunately my mother fell ill and I couldn’t continue my experiment as I was juggling staying between two houses. I will continue to use when I can but results take time and consistency so I can’t really comment on whether its improved my fine lines. Definitely follow the directions and moisturize afterwards. Until further research happens I will continue to protect my eyes, although I have read in macular degeneration groups that red light therapy is being used to help regenerate cells for people with MD. Just not willing to take a chance yet on a home based product. I deducted a star because I feel at this price point sun tanning goggles could have been provided with the product.
Written by a customer while visiting sharkninja.com