Customer reviews from sharkninja.com
Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Average customer rating
4.6
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
197
4 Stars
25
3 Stars
14
2 Stars
9
1 Star
6
84%of customers recommend this product.
(
51 out of
61)
Customer Reviews for Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Customer Rating
5
Better than advertised
on January 19, 2026
Posted by: blakelmj
I've been using Better Aging with the chill pads everyday before i leave for work
Written by a customer while visiting sharkninja.com
Customer Rating
5
Wow
on January 12, 2026
Posted by: Harvey1217
Gender:Female
I love this mask! It is making my skin more luminous. My daughters acne is so much better!!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Amazing...except for the under-eye area
on October 19, 2025
Posted by: Primrosefay
Gender:Female
The mask is amazing, the straps are amazing, and the cryo function makes me look great in the short term, but blocks the red light therapy from getting to my under-eyes for longterm benefits. I wish they would make a version of this without the cryo function and just put red light in the under-eyes. I would totally buy the cryo pads separately too, but I can't have them jeopardizing my red light therapy. Returned.
Response from sharkninja.comBy SharkNinja, October 27, 2025
Hi there,
Thank you so much for your thoughtful and detailed feedback. We’re glad to hear you loved the mask’s design, straps, and the instant benefits of the cryo function. We’re truly sorry it didn’t meet your long-term skincare goals.
You’ve raised an excellent point about the red light therapy being blocked under the eyes, and we appreciate your suggestion for a version without the cryo function in that area. Feedback like yours helps us innovate and improve, and we’ve shared your comments directly with our product development team. We hope you’ll give our products another try in the future.
Warm regards,
Shark Beauty US
Thank you so much for your thoughtful and detailed feedback. We’re glad to hear you loved the mask’s design, straps, and the instant benefits of the cryo function. We’re truly sorry it didn’t meet your long-term skincare goals.
You’ve raised an excellent point about the red light therapy being blocked under the eyes, and we appreciate your suggestion for a version without the cryo function in that area. Feedback like yours helps us innovate and improve, and we’ve shared your comments directly with our product development team. We hope you’ll give our products another try in the future.
Warm regards,
Shark Beauty US
Written by a customer while visiting sharkninja.com
Customer Rating
2
Extremely disappointed
on October 18, 2025
Posted by: Deb57
I bought this product back in the spring of 2025. Used it faithfully and loved it...while it worked. I noticed it starting to lose charge in the past week. Then last night, it started turning off after less than a minute. I did all the steps offered by troubleshooting with no results. I researched for months before purchasing a mask. I decided on this brand because of Sharp products I've owned in the past and the good reviews. Extremely disappointed and don't feel this product lives up to the Sharp name.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 18, 2025
Hi there,
Thank you for sharing your experience. We’re truly saddened to hear that your CryoGlow device stopped working after just a few months of use. We understand how disappointing this must be, especially after doing your research and choosing Shark based on past positive experiences.
The CryoGlow was designed to deliver consistent performance and cooling benefits, so it’s concerning to hear that the device is losing charge and shutting off prematurely. We appreciate you trying all the troubleshooting steps, and we’d love the opportunity to make this right.
Please reach out to our Customer Care team at 1-855-427-5127 so we can assist you further. Your feedback is incredibly valuable and helps us ensure our products live up to the Shark name you’ve come to trust.
Thank you again for bringing this to our attention, we’re here to help.
Warm regards,
Shark Beauty US
Thank you for sharing your experience. We’re truly saddened to hear that your CryoGlow device stopped working after just a few months of use. We understand how disappointing this must be, especially after doing your research and choosing Shark based on past positive experiences.
The CryoGlow was designed to deliver consistent performance and cooling benefits, so it’s concerning to hear that the device is losing charge and shutting off prematurely. We appreciate you trying all the troubleshooting steps, and we’d love the opportunity to make this right.
Please reach out to our Customer Care team at 1-855-427-5127 so we can assist you further. Your feedback is incredibly valuable and helps us ensure our products live up to the Shark name you’ve come to trust.
Thank you again for bringing this to our attention, we’re here to help.
Warm regards,
Shark Beauty US
Written by a customer while visiting sharkninja.com
Customer Rating
5
My 20s eyes are back !
on October 11, 2025
Posted by: Jcruzstyle77
from Kissimmee Florida
Gender:Male
I’m in LOVE with!! This is now part of my morning routine . Cold water wash, Eye treatment , coffee , shower, Better aging routine and skin care creams ! My eyes haven’t looked like this since I was in my 20s
And I’m 48 ! My skin is glowing and smooth. On weekends I love to sit back and do routines back to back! 15 minute eyes , better aging and acne !
And I’m 48 ! My skin is glowing and smooth. On weekends I love to sit back and do routines back to back! 15 minute eyes , better aging and acne !
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Worthwhile investment!
on October 9, 2025
Posted by: Loouu
Gender:Female
I’ve been using this mask every day for about 3.5 months. I use a combination of the anti-aging and the acne settings each day. I have noticed a huge improvement in my skin! Pimples will be gone within a day and my skin is firmer. I had an old “divot” if you will, on my face from an old acne scar and it has been significantly reduced. I recommend this mask to everyone!
Written by a customer while visiting sharkninja.com
Customer Rating
2
What about our jawline and underneath our jaw?
on October 5, 2025
Posted by: Xrebne
It does not get under the Jaw or the jawline like I wanted. And what about our neck area? It would be wonderful if they would design a mask that targeted the lower face.
Response from sharkninja.comBy SharkNinja, October 7, 2025
Hi there,
Thank you so much for your feedback. We really appreciate you taking the time to share your experience with the Cryo Glow Mask. We're sorry to hear it didn’t meet your expectations when it comes to targeting the jawline and neck area. That’s incredibly helpful insight, and we understand how important those areas are in a skincare routine.
Your suggestion for a mask that better addresses the lower face and neck is a great one, and we’ve shared it with our product development team. We’re always looking for ways to improve and innovate based on real user experiences like yours.
Thanks again for your honesty and for being part of the Shark Beauty community. If you have any other thoughts or ideas, we’d love to hear them!
Warmly,
Shark Beauty US
Thank you so much for your feedback. We really appreciate you taking the time to share your experience with the Cryo Glow Mask. We're sorry to hear it didn’t meet your expectations when it comes to targeting the jawline and neck area. That’s incredibly helpful insight, and we understand how important those areas are in a skincare routine.
Your suggestion for a mask that better addresses the lower face and neck is a great one, and we’ve shared it with our product development team. We’re always looking for ways to improve and innovate based on real user experiences like yours.
Thanks again for your honesty and for being part of the Shark Beauty community. If you have any other thoughts or ideas, we’d love to hear them!
Warmly,
Shark Beauty US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Super nice eye cooling
on September 26, 2025
Posted by: Michelle
from Dallas, Texas
Gender:Female
I bought in July and I LOVE LOVE LOVE. I can actually see a difference especially under eyes
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com