Customer reviews from sharkninja.com
Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Average customer rating
4.6
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
197
4 Stars
25
3 Stars
14
2 Stars
9
1 Star
6
84%of customers recommend this product.
(
51 out of
61)
Customer Reviews for Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Customer Rating
5
Shark
on April 29, 2026
Posted by: MarianeliC
Since I started using this product I have noticed a noticeable change in my skin, it has reduced the outbreak, and I notice more facial lighting. It has a very good size. It cools perfectly and the instructions indicate well.
Written by a customer while visiting influenster.com
Customer Rating
5
Great features
on April 28, 2026
Posted by: Bohochick
from Littleton Colorado
Gender:Female
So far so good. Love just laying down and relaxing when using my mask.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark Cyro Glow LED mask
on April 26, 2026
Posted by: LizA
You don’t need to go to an spa to help out your skin, when you have this magical mask, with three LED lights, to help with skin texture, acne, and skin routine maintenance. It’s pretty easy to wear, few minutes a day and you get instant glow. It’s recargable and comes with eye cooling pads.
Written by a customer while visiting influenster.com
Customer Rating
2
Would not buy or recommend
on April 24, 2026
Posted by: Kevins mom
from San diego CA
Gender:Female
The positives: the cooling pads feel really nice. I like that it came with a bag for storage. I really like that it only touches my face on the nose and is held up by the head straps.
The negatives: 1) the fan is SO loud - the other reviews don’t talk about this enough 2) it’s heavy and for that reason it outweighs the positive of not actually sitting on your face. 3) the battery life sucks. I can probably get 5 uses then have to charge it. 4) my absolute biggest gripe is that the ref light setting is for 6 minutes max. Sometimes I’ll use it 2x in a row so I can get 12 min total but again it drains the battery faster.
The negatives: 1) the fan is SO loud - the other reviews don’t talk about this enough 2) it’s heavy and for that reason it outweighs the positive of not actually sitting on your face. 3) the battery life sucks. I can probably get 5 uses then have to charge it. 4) my absolute biggest gripe is that the ref light setting is for 6 minutes max. Sometimes I’ll use it 2x in a row so I can get 12 min total but again it drains the battery faster.
Response from sharkninja.comBy SharkNinja, April 29, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re glad to hear you’ve enjoyed the cooling pads, the storage bag, and the fit, it’s great to know those design elements have worked well for you. That said, we’re really sorry to hear about the frustrations you’ve experienced with the noise level, weight, battery life, and the limited duration of the red light setting. We completely understand how these factors can impact the overall experience, especially when you’re trying to get the most out of each session. Your feedback is very helpful, and we appreciate you being so open about what hasn’t worked as expected. We’ve shared your comments with our product development team, as insights like yours are incredibly valuable in helping us improve future designs. We'd also like you to visit our support page via the link below, where you’ll find step-by-step guidance to troubleshoot. Our team is here to support.
https://support.sharkninja.com/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Troubleshooting-Guide?redirect=false
Kind regards,
Shark Beauty
Thank you for taking the time to leave a review.
We’re glad to hear you’ve enjoyed the cooling pads, the storage bag, and the fit, it’s great to know those design elements have worked well for you. That said, we’re really sorry to hear about the frustrations you’ve experienced with the noise level, weight, battery life, and the limited duration of the red light setting. We completely understand how these factors can impact the overall experience, especially when you’re trying to get the most out of each session. Your feedback is very helpful, and we appreciate you being so open about what hasn’t worked as expected. We’ve shared your comments with our product development team, as insights like yours are incredibly valuable in helping us improve future designs. We'd also like you to visit our support page via the link below, where you’ll find step-by-step guidance to troubleshoot. Our team is here to support.
https://support.sharkninja.com/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Troubleshooting-Guide?redirect=false
Kind regards,
Shark Beauty
Written by a customer while visiting sharkninja.com
Customer Rating
3
Does not fit my face
on March 28, 2026
Posted by: JYan
Gender:Female
Does not fit my face well. I am Asian and face is relatively flat. The eye pad does not sit under my eyes but lower. Not sure if that impacts the effectiveness. Will find out after using it for a while.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, March 28, 2026
Hi there,
Thank you for sharing this with us. We understand how discouraging it can be when a product doesn’t sit quite right, and we appreciate you taking the time to let us know. To help improve the fit, try slipping the mask on first and then adjusting the straps; use the buckles on the back strap to tighten or loosen the fit by sliding them closer together or farther apart until it feels comfortable and isn’t covering your ears. Then adjust the top strap to move the mask up or down so the eye pads sit in the correct position, aiming for the mask to rest centered on your head. We’ve included a link below with more detailed information on getting started and using the mask.
https://support.sharkninja.com/en-CA/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Getting-Started-with-your-CryoGlow-ca
Kind Regards,
Shark Beauty.
Thank you for sharing this with us. We understand how discouraging it can be when a product doesn’t sit quite right, and we appreciate you taking the time to let us know. To help improve the fit, try slipping the mask on first and then adjusting the straps; use the buckles on the back strap to tighten or loosen the fit by sliding them closer together or farther apart until it feels comfortable and isn’t covering your ears. Then adjust the top strap to move the mask up or down so the eye pads sit in the correct position, aiming for the mask to rest centered on your head. We’ve included a link below with more detailed information on getting started and using the mask.
https://support.sharkninja.com/en-CA/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Getting-Started-with-your-CryoGlow-ca
Kind Regards,
Shark Beauty.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Fantastic mask minus cooling eye pads
on March 5, 2026
Posted by: Rmh835
from PA
Gender:Female
Pros:
- short anti aging program of 6 min
- nice screen with time remaining
- red, infrared, and blue light all in one mask
- lots of high quality lights
-comfortable
- short anti aging program of 6 min
- nice screen with time remaining
- red, infrared, and blue light all in one mask
- lots of high quality lights
-comfortable
Cons
- wish there wasn’t the cooling eye pads (this is where my biggest problem area is and no red light is able to penetrate there since the pads are in the way. Almost bought a different mask bc of this) (depuffing with cooling is only temporary)
- wish there wasn’t the cooling eye pads (this is where my biggest problem area is and no red light is able to penetrate there since the pads are in the way. Almost bought a different mask bc of this) (depuffing with cooling is only temporary)
Overall, great product. Feels like a luxury experience. Jus huge set back is the cooling eye pads
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Light Dimming Randomly
on February 25, 2026
Posted by: naomidurin
Gender:Female
Got a shark cry glow mask around december time and i originally loved it. Now the light will randomly dim without me touching it and i have to smack the mask or move it to make the light brighter again. Not sure what’s going on.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, February 25, 2026
Hi Naomi,
Thank you for taking the time to leave a review.
We’re devastated to hear about the issues you’re experiencing with your Shark CryoGlow Mask. It’s understandable how frustrating it must be to have the light randomly dim and need to tap or adjust the mask to get it working properly especially after originally loving it. That’s definitely not the experience we want for you. We appreciate you sharing this feedback, and we’ll be sure to pass it along to the appropriate internal teams.
In the meantime, we recommend reviewing the troubleshooting steps in our self‑help guide here: https://support.sharkninja.com/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Troubleshooting-Guide
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to reach our support team. We’re here to help make things right.
Kind regards,
Shark Beauty.
Thank you for taking the time to leave a review.
We’re devastated to hear about the issues you’re experiencing with your Shark CryoGlow Mask. It’s understandable how frustrating it must be to have the light randomly dim and need to tap or adjust the mask to get it working properly especially after originally loving it. That’s definitely not the experience we want for you. We appreciate you sharing this feedback, and we’ll be sure to pass it along to the appropriate internal teams.
In the meantime, we recommend reviewing the troubleshooting steps in our self‑help guide here: https://support.sharkninja.com/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Troubleshooting-Guide
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to reach our support team. We’re here to help make things right.
Kind regards,
Shark Beauty.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Wanted to love it but I'm disappointed...
on January 30, 2026
Posted by: Ale B.
I wanted to like it so bad but to be honest I've had it for a few weeks and it's not what I expected. This mask is getting a lot of advertisement on social media and I was like, let me try it. I have some wrinkles and imperfections on my skin that I wanted to target. It's been a few weeks of consistent every day use and I see no change. I have mild rosaceas and it actually irritated my skin when I first started using it and had to stop for a few days, to then "get back on track". Also, the eye patches feel nice but I wish that I was also getting treatment with the light on my under-eyes, but it's covered by the eyes patches and when I try to pull it away to get some under-eye light coverage, the mask has some kind of sensor that makes the lights dim. For the price I dont think it's worth it to be honest. I'm dissapointed cause I really like shark products and I wanted to like this, but it was no the case for me.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 30, 2026
Hi Ale,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience with the mask did not meet your expectations. We understand how disappointing this must be, especially after hoping to address wrinkles, skin concerns, and mild rosacea. We also appreciate you sharing your concerns about skin irritation, the lack of visible results, and the limitations you experienced with the eye patches and light coverage.
Please know that we value this feedback, and we will be passing your comments along to our product team for further review. LED masks can help reduce inflammation, which may support the management of skin redness associated with rosacea; however, we always recommend consulting a medical professional before using LED treatments, especially for sensitive skin. If you would like us to look into this further or provide additional support, please contact us through the link below so our team can assist you directly:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Beauty
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience with the mask did not meet your expectations. We understand how disappointing this must be, especially after hoping to address wrinkles, skin concerns, and mild rosacea. We also appreciate you sharing your concerns about skin irritation, the lack of visible results, and the limitations you experienced with the eye patches and light coverage.
Please know that we value this feedback, and we will be passing your comments along to our product team for further review. LED masks can help reduce inflammation, which may support the management of skin redness associated with rosacea; however, we always recommend consulting a medical professional before using LED treatments, especially for sensitive skin. If you would like us to look into this further or provide additional support, please contact us through the link below so our team can assist you directly:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Beauty
Written by a customer while visiting sharkninja.com