Customer reviews from sharkninja.com
Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Average customer rating
4.6
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
197
4 Stars
25
3 Stars
14
2 Stars
9
1 Star
6
84%of customers recommend this product.
(
51 out of
61)
Customer Reviews for Shark - CryoGlow Plus Anti-Aging LED Face Mask - Pastel Berry
Customer Rating
3
on June 1, 2026
Posted by: Hwee
from Lexington, KY
Gender:Female
Loved this at first. My biggest issue is it turning off when I’m not even moving.
Response from sharkninja.comBy SharkNinja, June 4, 2026
Hi there,
Thank you for taking the time to leave a review.
It’s great to hear you loved the product at first, though it’s certainly frustrating when it starts turning off unexpectedly, especially when it isn’t being moved. That’s not the experience we want for you, and your feedback will be shared with our internal teams.
In the meantime, we recommend referring to our self-help guide below for troubleshooting steps related to the mask turning off during use:
https://support.sharkninja.com/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Troubleshooting-Guide
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to connect with our support team for further assistance.
Kind regards,
Shark Beauty
Thank you for taking the time to leave a review.
It’s great to hear you loved the product at first, though it’s certainly frustrating when it starts turning off unexpectedly, especially when it isn’t being moved. That’s not the experience we want for you, and your feedback will be shared with our internal teams.
In the meantime, we recommend referring to our self-help guide below for troubleshooting steps related to the mask turning off during use:
https://support.sharkninja.com/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Troubleshooting-Guide
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to connect with our support team for further assistance.
Kind regards,
Shark Beauty
Written by a customer while visiting sharkninja.com
Customer Rating
4
I’ve been using the Shark CryoGlow for 9 months and it has become a non-negotiable part of my routine.
on May 31, 2026
Posted by: OliviaM
I use this mask 3-5 times a week and the results genuinely surprised me. I bought it primarily for anti-aging and brightness, but the bonus has been how much clearer my skin is - I’m far less prone to breakouts than before. The biggest win for me has been my sun spots, which have drastically faded. My overall skin tone is noticeably brighter and more even.
The mask itself is really well designed. The fit is comfortable and secure, it’s incredibly easy to use, and the under eye cooling is a feature I didn’t know o needed - it feels like a mini spa treatment every time. The remote control makes switching modes effortless.
My only two cons: the under-eye cooling loses some of its effectiveness when you use the added eye pads, which is a bit of a trade off. And unlike some competitors, this mask isn’t flexible enough to use on your neck and chest - I would love to see that in a future version.
Overall, this is one of the best skincare investments I’ve made. If you’re on the fence, the 9-month consistency I’ve maintained says everything.
Written by a customer while visiting influenster.com
Customer Rating
5
Comfortable, quick treatments that genuinely improve my skin and help heal break it fast
on May 21, 2026
Posted by: KelseyB
I’ve been using this product for a few months now and it’s really been easy to stay consistent with because it’s so comfortable to wear. The treatments are short under 10 minutes, which makes it easy to fit into my routine. I’ve noticed a big improvement in the overall look of my skin and it’s also helped clear up acne and Hill active breakouts faster. I thought the price was a bit steep at first, but honestly, it’s been worth it. The cooling gels are incredible and feel amazing. Sometimes I’ll even wear it for the eye treatment to wake up in the morning without doing a full session.
Written by a customer while visiting influenster.com
Customer Rating
5
With consistency you'll see good results
on May 12, 2026
Posted by: PatriciaI
I wasn’t expecting to love the Shark CryoGlow Mask as much as I do, but it has honestly become one of my favorite parts of my nighttime routine. It makes my skincare feel so much more elevated and relaxing, almost like having an at-home spa moment.
What really impressed me is how comfortable and easy it is to use compared to other LED masks I’ve tried. The cooling under-eye feature feels AMAZING, especially when my face looks tired or puffy after a long day. My skin looks calmer, more refreshed and noticeably glowier when I use it consistently.
I also love that I can just put it on while relaxing in bed or watching something. It turns skincare into a self-care moment instead of feeling like a chore. Definitely one of those beauty devices that actually feels worth incorporating into my routine.
Written by a customer while visiting influenster.com
Customer Rating
5
Mask up now to show off later!
on May 12, 2026
Posted by: AngelG
Love the ninja CryoGlow! It was a gift for my fiancé and I ended up using it for under eye treatment. You really notice a difference. Easy to use display and you can use it anywhere as its wireless. No maintainence. So easy a caveman can use it... and probably should lol.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use
on May 10, 2026
Posted by: KristenL
Been using this mask for a week and loving it so far. It fits comfortably and is easy to adjust. The remote and controls are extremely user friendly, and so far the charge has lasted for an entire week’s worth of use! I love the combo of red and blue light for both aging treatments as well as skin clearing.
Written by a customer while visiting influenster.com
Customer Rating
5
Shark Red Light Mask
on May 8, 2026
Posted by: CorieC
I have been using Shark’s CryoGlow Face Mask for over a month now and I am already seeing results with my skin. My red spots and breakouts are clearing up and overall feels more radiant. I have been using the Skin Clearing setting nightly, which lasts about 8 minutes and is designed for acne prone skin, treating with blue and red light. I love using the under eye cooling at a level 2-3. This device is super easy to incorporate into your skin care routine because each infrared routine is less than 10 minutes and it’s a great way to unwind at the end of the day. I also love that you can use the under eye cooling setting on its own. The battery life is overall not bad, but it does take a long time to recharge it when it’s super low. I do wish there was an app that connected to your device to track routines and progress. Overall, I’m super happy with my purchase of this Shark device and I can’t wait to see where my skin is at by month 2!
Written by a customer while visiting influenster.com
Customer Rating
5
Very effective product
on April 30, 2026
Posted by: ChloeN
Absolutely love very easy to use. I love the three different features in settings comes with a carrying bag, which makes it easy to travel with. I do wish the battery lasted a little bit longer.
Written by a customer while visiting influenster.com