Customer reviews from frigidaire.ca
Frigidaire - 19 Cu. Ft. Single-Door Refrigerator - Stainless Steel
Average customer rating
3.9
(281 Reviews)
Rating breakdown 281 reviews
5 Stars
147
4 Stars
59
3 Stars
19
2 Stars
9
1 Star
47
75%of customers recommend this product.
(
194 out of
258)
Customer Reviews for Frigidaire - 19 Cu. Ft. Single-Door Refrigerator - Stainless Steel
Customer Rating
1
product is poor
on August 8, 2025
Posted by: Pari
Pari
I bought this refrigerater and freezer combo 4 years ago. in one year ice maker did'nt work and now refrigerator does'ny work. call repairer.he said its leaking and it was repair before. unfortunetly it was brand new. company gave us refurbish for price of new.nobody is taking charge. its really depressing.
I bought this refrigerater and freezer combo 4 years ago. in one year ice maker did'nt work and now refrigerator does'ny work. call repairer.he said its leaking and it was repair before. unfortunetly it was brand new. company gave us refurbish for price of new.nobody is taking charge. its really depressing.
Response from frigidaire.caBy Ruth, Online Outreach Specialist, August 14, 2025
Hi there. We’re sorry to hear about your experience with your refrigerator and freezer combo, especially so soon after purchase. We understand how frustrating it is to deal with repeated issues and the feeling that your concerns aren’t being addressed. We’d like to review your case in detail to see how we can help. Please contact our Customer Care Team at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, or via live chat online at https://www.frigidaire.ca. We want to work toward a resolution for you.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Poor Build Quality Ruins Good Looks
on July 29, 2025
Posted by: ElNino
Build quality and function does not match the looks unfortunately. We had the previous fridge/freezer single door combo installed in 2019, but the refrigerator stopped working after barely 5 years and could no longer be repaired. Since the new models came in 2020 I believe, we had to replace both the freezer and refrigerator because the dimensions had changed just slightly. This also means that our previous built-in cabinetry is no longer a perfect match since the width in particular changed enough such that the trim kits are too wide for our space, but we still needed to buy the full kit in order to attach the units. We are still determining the best way to finish the space, but will likely need to have another custom panel built to cover the top if we want to keep the built-in look.
To make matter worse, both the freezer and fridge have warranty claims from the day they were installed. The freezer door handle bolts were not installed correctly so the handle cannot be attached, and we need a new door. The fridge door is fine, but some of the glass shelves inside were missing so we will need them to send new glass as well. I appreciate that sometimes things go wrong, but to have something go wrong with everything we have bought from the Frigidaire Professional line (we have a full set) is worrisome.
The icing on the cake was the old single-door freezer that we were also replacing. As it was still working, we were using it in our garage while getting the new units installed but the top bolts on the door hinge sheared out when opening and the door fell off. Thankfully it was not my spouse or son who was opening it or it could have been a lot worse, but I was able to catch it before it knocked me over.
As nice as the whole line looks, I find it very difficult to recommend to anyone give the lack of build quality and durability across the entire Professional line.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, July 31, 2025
Thank you for taking the time to share your detailed experience. We sincerely apologize for the ongoing issues you’ve encountered with your 19 Cu. Ft. single-door refrigerator and other Frigidaire Professional appliances. We understand how frustrating it must be to face multiple complications—both with product quality and installation compatibility—especially after investing in a full suite of appliances.
Your concerns about the updated dimensions, trim kit fitting, and the need for custom cabinetry adjustments are completely valid. We also take seriously the problems you've had with missing parts and warranty claims, as well as the safety concern involving the door hinge on your previous freezer. We're very relieved no one was injured and truly regret that this situation occurred.
This is not the experience we aim to deliver, and we appreciate your patience. Your feedback will be shared with our product and quality teams to help improve both build standards and support processes.
We highly recommend reaching out to the installer company for further assistance about the issue that occurred after the installation.
If this tip did not work, please don't hesitate to connect with us via Live Chat at www.frigidaire.ca or call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
Your concerns about the updated dimensions, trim kit fitting, and the need for custom cabinetry adjustments are completely valid. We also take seriously the problems you've had with missing parts and warranty claims, as well as the safety concern involving the door hinge on your previous freezer. We're very relieved no one was injured and truly regret that this situation occurred.
This is not the experience we aim to deliver, and we appreciate your patience. Your feedback will be shared with our product and quality teams to help improve both build standards and support processes.
We highly recommend reaching out to the installer company for further assistance about the issue that occurred after the installation.
If this tip did not work, please don't hesitate to connect with us via Live Chat at www.frigidaire.ca or call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
On 2nd repair
on July 22, 2025
Posted by: Unbelievable
Only 6 months is fridge had to be repaired had Hi temp then 3 weeks later waiting for it to be repaired again same issue. Professional series I don’t think so!!!
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ruth, Online Outreach Specialist, July 24, 2025
Hi there. We’re very sorry to hear about the repeated issues you've experienced with your refrigerator — especially so soon after purchase, and on a model from our Professional Series, which should reflect the highest standards of performance and reliability.
Having to deal with a high temperature warning, service delays, and a repeat failure just weeks later is unacceptable, and we fully understand your frustration. This is not the level of quality or support you should expect from a Frigidaire appliance, and we sincerely apologize.
We would like to escalate your case for a deeper review and faster resolution. Please contact us directly via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Having to deal with a high temperature warning, service delays, and a repeat failure just weeks later is unacceptable, and we fully understand your frustration. This is not the level of quality or support you should expect from a Frigidaire appliance, and we sincerely apologize.
We would like to escalate your case for a deeper review and faster resolution. Please contact us directly via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Buyer beware
on July 20, 2025
Posted by: Darcy1
We bought the pro series 8 years ago. Our warranty expired 4 years ago. Our refrigerator stopped cooling and it has been impossible to get any assistance. We had a local repairman come in and take a look and is uncertain that it can be fixed. The new pro series is larger for some reason, and incompatible with the previous model, as a result we will have to buy a refrigerator and a freezer - the freezer still works perfectly. The pro series is meant to be built in and I cannot understand why they would make the new version larger, because it means we have to take our custom cabinets apart and rebuilt the entire built in around it. It is so sad that a company like this does not care about or want to help their clients when issues occur.
Response from frigidaire.caBy Reed, Online Outreach Specialist, July 21, 2025
Hi Darcy1! We’re sorry to hear about the trouble you’ve experienced and truly understand how frustrating this situation must be, especially with a built-in setup and limited options. We appreciate you sharing your feedback. If you haven’t already, we encourage you to reach out to our Customer Care Team via Live Chat at Frigidaire.ca or by phone at 1 (800) 265-8352, Monday–Friday, 8:30 a.m.–8 p.m. EST. We’d like the opportunity to review your case more closely and see how we can assist.
- Reed
- Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Just Fast Fashion no Professional
on June 11, 2025
Posted by: blu72
I purchased the Professional All Refrigerator 5 years ago. The word professional is just to suck you in, professional equipment is built to last but this refrigerator is not. Like many other people the coolant has leaked through the pipe and I now have to replace the entire unit. I don't mind having to do this, if I bought a cheap item I would expect that would be the reality. Perhaps Frigidaire you need to adjust the price to match the quality and change the name. This is not a Professional product. It is just a great example of Appliance Fast Fashion.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, June 11, 2025
Thank you for taking the time to share your experience — we understand how frustrating and disappointing it is to deal with a major issue like a coolant leak, especially in a product marketed as “Professional.”
You're absolutely right that long-term reliability is a key expectation with premium appliances, and it’s clear that this product did not meet those expectations for you. We take feedback like yours seriously, and it plays a vital role in helping us improve both product quality and customer trust. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.ca or call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
You're absolutely right that long-term reliability is a key expectation with premium appliances, and it’s clear that this product did not meet those expectations for you. We take feedback like yours seriously, and it plays a vital role in helping us improve both product quality and customer trust. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.ca or call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Family Friendly
on April 28, 2025
Posted by: Kristen89
I was very excited to have a full fridge for our family of six and it meets our expectations. It fits everything we need, including six lunches in addition to everything else that needs to be refrigerated. The only thing I was it had was an extra drawer so that I could put our cheese and meat into. Despite that, I would still buy this again.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
19 Cu. Ft. Single-Door Refrigerator
on April 16, 2025
Posted by: Gr8deal
Impressive Performance and Sleek Design – Highly Recommend!
I recently upgraded to this 19 cu.ft. single-door refrigerator, and I am beyond impressed! From the moment it was delivered, I could tell it was built with quality in mind. The sleek, modern design fits perfectly in my kitchen and instantly elevates the space. The single-door style is perfect for my needs—sleek and efficient without being bulky.
Storage Capacity: Despite being a single door, the interior offers an incredible amount of storage. There’s ample space for everything I need, including shelves that are adjustable to fit larger items like milk cartons and juice bottles. The crispers are roomy and keep my fruits and vegetables fresh for days. I love the smart design of the door shelves, too—it's great for storing condiments and smaller items without wasting space.
Cooling Performance: The cooling is top-notch! Everything stays at the perfect temperature, and I’ve noticed that my food stays fresh longer compared to my previous refrigerator. It has a quiet yet powerful cooling system, so I don’t even notice it running. The energy efficiency is another plus.
User-Friendly Features: The interior lighting is bright and well-placed, making it easy to see everything inside, even in the back corners. The layout is intuitive, and I find myself organizing food effortlessly.
Overall: This fridge is everything I needed and more. It’s spacious, well-organized, and energy-efficient while keeping my food fresh and cold. If you’re looking for a reliable, stylish refrigerator with great storage and cooling power, this is an excellent choice. I highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Fridge
on April 11, 2025
Posted by: Hamish McLay
We just got into our house and have started using the fridge and freezer we purchased. This is the second set that we purchased, as we loved the first set.
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, April 14, 2025
Thank you for your review of your Frigidaire Professional 19 Cu. Ft. Single-Door Refrigerator FPRU19F8WF, Hamish McLay. We appreciate you sharing your feedback. Your comments are vital to us in improving future appliances.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website https://www.frigidaire.ca/ or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website https://www.frigidaire.ca/ or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca