Customer reviews from frigidaire.ca
Frigidaire - 19 Cu. Ft. Single-Door Refrigerator - Stainless Steel
Average customer rating
3.9
(281 Reviews)
Rating breakdown 281 reviews
5 Stars
147
4 Stars
59
3 Stars
19
2 Stars
9
1 Star
47
75%of customers recommend this product.
(
194 out of
258)
Customer Reviews for Frigidaire - 19 Cu. Ft. Single-Door Refrigerator - Stainless Steel
Customer Rating
1
Refrigerator Stopped Cooling in Two Years
on June 27, 2022
Posted by: dr_fowler
Terrible experience with the Frigidaire Professional line. We have six appliances (stand alone refrigerator/freezer, double wall oven, stove top, dishwasher, microwave) and all but the freezer have defects in barely two years of use. The refrigerator has suddenly stopped cooling and Frigidaire support is useless as it's no longer their "responsibility" to support.
It's terrible to think that I might need to replace this many appliances in such a short period of time, but I might have no choice given they do not stand behind their products.
No, I would not recommend this to a friend.
Response from frigidaire.caBy COURTNEY, Online Outreach Specialist, June 29, 2022
Hey, dr_fowler! We’re sorry to learn your experience with our customer service and our brand was less than satisfactory. We strive to provide the best assistance to our owners and dislike that we were not able to deliver those results for you. We’ve reached out via email to gather some additional details so we can see how best to help! ~Courtney
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Disappointing
on May 26, 2022
Posted by: tedds
We have had this fridge for 2.5 years now, everything was running well until recently. We have a leak in the coils and the fridge is a brick now. It is next to impossible to get customer support on the phone. I would not recommend
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, May 27, 2022
Hi,
We're sorry for the troubles with your refrigerator. We understand the refrigerator is one of the most important appliance a home can have. We would love to speak with you more, be on the lookout to an email for further communication. -R'Shaye
We're sorry for the troubles with your refrigerator. We understand the refrigerator is one of the most important appliance a home can have. We would love to speak with you more, be on the lookout to an email for further communication. -R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Terrible units.. freezer replaced, now fridge replaced, now broken again
on April 26, 2022
Posted by: Junkproduct
We have had this style of fridge/freezer for 15 years. We are currently and not happily shopping for our third, and it will NOT be Frigidaire. Our custom kitchen is built around this so our hands are tied unless we have the cabinets redon..... Not getting into the entire nightmare we have went through but we have been without a fridge in our kitchen since November. This was repaired at 18months young, (full sealed system) but within 12 months it happened again, needs a full sealed system. We were advised from a 3rd party repair company that "there is no fixing a sealed system, it will continue to happen."..Great! Frigidaire at first offered nothing because we were out of warranty. But why sell junk? It was bound to happen and continue to happen?? Anyway, just thought I would write a review (which I never do) to inform you.... oh and also, they change their style every 2-3 years so you have to buy both again! Our new freezer is still working so far but now that the design and size has changed on the new ones we HAVE to buy both....
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, April 27, 2022
Hello,
We thank you for sharing your feedback regarding your appliances. This is never the experience we want for our extended family. We deeply apologize for the troubles you encountered with your refrigerator. We hope that your feeling will change in the near future. We are here should you have and questions, call us at 800-265-8352 Monday through Friday from 8:30 am-8 pm EST. -R'Shaye
We thank you for sharing your feedback regarding your appliances. This is never the experience we want for our extended family. We deeply apologize for the troubles you encountered with your refrigerator. We hope that your feeling will change in the near future. We are here should you have and questions, call us at 800-265-8352 Monday through Friday from 8:30 am-8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Poor Design
on April 13, 2022
Posted by: Dr Lee
I got this FPRU19F8RFF whole fridge on 2019 July. The fridge fails to work on September 2021. We change the starter/capacitor and eventually the compressor at the end of October. The fridge then works till April 2022. Now, it fails again! But due to the unique of the size and product. We got stuck with it.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Damon, Online Outreach Specialist, April 14, 2022
Thank you for sharing your concerns with us regarding your wall oven and microwave combination unit. Consumer satisfaction is our goal with every appliance we make and would like to gain more insight into the issue and determine the best path to address your concerns. We have sent you an email directly and look forward to working on a resolution. - Damon
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Look great, wished they worked great as well
on April 12, 2022
Posted by: sadbuyer
Bought this combo when I renovated my basement in 2017, first 3 years everything worked great. Last 2 years fridge started to freeze items and would not cycle and stay on all the time, been fixed multiple times and it's still breaking down. Do yourself a favor, if you are actually going to use these buy something else. Pictures are just eye candy for a faulty, non-reliable product. Quality control is non-existent.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach Specialist, April 13, 2022
Hello! Thanks for reaching out. We really appreciate your candid feedback regarding your experience with your refrigerator and would be happy to see what we can do to help.
At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to see what solutions we might have to resolve your issues. Thank you, Courtney
At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to see what solutions we might have to resolve your issues. Thank you, Courtney
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Good looking fridge, but it doesn’t work
on March 30, 2022
Posted by: Unhappy1
Immediately the lower section started freezing everything including the water filter. We have waited over a month for parts to arrive to hopefully fix this manufacturing issue. It indicates poor quality control.
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, March 31, 2022
Hello,
Thank you for taking the time to share your feedback regarding your refrigerator. We apologize for the time it has taken for parts to come in. However, we are relived to learn that your parts and in and you're scheduled to have them installed. Please feel free to reconnect with us by calling 800-265-8352 Monday through Friday from 8:30 am-8 pm EST. -R'Shaye
Thank you for taking the time to share your feedback regarding your refrigerator. We apologize for the time it has taken for parts to come in. However, we are relived to learn that your parts and in and you're scheduled to have them installed. Please feel free to reconnect with us by calling 800-265-8352 Monday through Friday from 8:30 am-8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Beautiful and functions perfectly
on March 19, 2022
Posted by: Heens
Took 10 months to arrive because of Covid but was well worth the wait!!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Installation Measurements Wrong
on January 27, 2022
Posted by: JLRT
My contractor had read the installation instructions and prepared the space for our delayed delivery twin fridge/freezer. Once they arrived they learned that the depth measurements did not include the electric plug 3/4”. They ended up having to adjust everything to accommodate the error.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca