Customer reviews from frigidaire.ca
Frigidaire - 19 Cu. Ft. Single-Door Refrigerator - Stainless Steel
Average customer rating
3.9
(281 Reviews)
Rating breakdown 281 reviews
5 Stars
147
4 Stars
59
3 Stars
19
2 Stars
9
1 Star
47
75%of customers recommend this product.
(
194 out of
258)
Customer Reviews for Frigidaire - 19 Cu. Ft. Single-Door Refrigerator - Stainless Steel
Customer Rating
5
Awesome fridge
on January 10, 2023
Posted by: Bmac
We bought this fridge a few weeks ago. Went with the all-fridge model because we have 2 large stand up freezers next to the kitchen and preferred lots of fridge space for the our large family. Couldn't be happier with the decision. Fridge has tons of space, is beautiful, and seems extremely well built.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Frigidaire Proessional Fridge failed in just 2 years.
on January 7, 2023
Posted by: Bglan
The fridge isn't cooling after 2 years. Apparently a known issue. Had 2 repairman out to say it is not worth fixing as it may not work still after spending thousands to repair. To top it all off, now they have remodelled this Fridge so it no longer will fit in the area that was custom built for the fridge and freezer combo. An entire new fridge freezer and trim kit would need to be purchased after 2 years. So disheartened.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach specialist , January 10, 2023
Hi, Bglan! We’re saddened to learn about your experiences with the refrigerator and the service received. This is not the experience we want for our consumers. We can see that our Customer Service team is working on a resolution to your concern. If you need further help, we are available by phone at 1 (800) 265-8352 Mon-Fri, 8:30 am-8 pm (EST). -Chris
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Easy to clean, organize, bright and spacious!
on January 7, 2023
Posted by: Wizard Lan
Had to replace fridge after only 3 years! Had a great experience finding a style that was similar to our other refrigerator.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Worst fridge built
on November 30, 2022
Posted by: doodlemomma
I had this fridge installed and have had problems ever since. It was built during the covid lockdowns. There was a noise they couldn't solve. The water dispenser was broken so they fixed and now it is broken again. The bottom section is now freezing and the door is closed. It's truly unbelievable. I've owned this exact fridge before with zero problems. This one is a nighmare!
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ciara, Online Outreach Specialist , December 5, 2022
Doodlemomma, we are sorry to hear this has been your experience with your refrigerator.
Please know that one of our most important goals is customer satisfaction, and your experience does not go unnoticed.
So that we can gather more details and look further into your concerns, please connect with us via live chat on www.frigidaire.com Monday-Friday 8:30 am-8 pm EST and we will be happy to help in any way we can.
Best Regards,
Ciara
Please know that one of our most important goals is customer satisfaction, and your experience does not go unnoticed.
So that we can gather more details and look further into your concerns, please connect with us via live chat on www.frigidaire.com Monday-Friday 8:30 am-8 pm EST and we will be happy to help in any way we can.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Trash!
on November 18, 2022
Posted by: Sgreig
3 years old and have had to replace 2 controllers, an evaporator and 3 door seals. Thank god for our extended warranty!
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christy, Online Outreach Specialist, November 21, 2022
We never like to hear about one of our appliances not working as designed and we can definitely understand your frustration. We appreciate you reaching out and sharing your experience and feedback as we use this for the continuous improvement of our product. If needed, feel free to chat with us on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). ~Christy
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Fridge temperature stopped working
on September 11, 2022
Posted by: Bruna1956
After only a few years we noticed our food was freezing and thus we had a repair guy come, he replaced the temperature control, then it happened again and they replaced the motherboard and then it happened again and they replaced both temperature control and mother board. After that he basically said that the fridge needs to be replaced ……. So disappointing. Such an expensive fridge that can’t be fixed and I’m stuck replacing it as my kitchen cabinets were built around these dimentions. So mad
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ashton, Online Outreach Specialist, September 12, 2022
Hi, Bruna1956!
We're sorry to hear that your refrigerator experienced an issue outside of warranty! This is not what we expect from our appliances, and we understand replacing these built-in models can take a lot of effort. If you have not done so already, please reach out to us directly at 1-800-265-8352 Monday through Friday, 8:30am to 8pm EST. We would like to ensure you are getting the best resolution!
Best,
Ashton
We're sorry to hear that your refrigerator experienced an issue outside of warranty! This is not what we expect from our appliances, and we understand replacing these built-in models can take a lot of effort. If you have not done so already, please reach out to us directly at 1-800-265-8352 Monday through Friday, 8:30am to 8pm EST. We would like to ensure you are getting the best resolution!
Best,
Ashton
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Need improvement !!!
on August 19, 2022
Posted by: lapequenialina
1- the alarm "Door open" is barely audible... No way you can hear it if you're not in the kitchen
2- I'm asking for 3C ( 37.4F) in the fridge. The fridge varie to -2C t0 5 C!!!!. See photo with a calibrated thermometer and not even at home and yes the temp probe is clear
2- I'm asking for 3C ( 37.4F) in the fridge. The fridge varie to -2C t0 5 C!!!!. See photo with a calibrated thermometer and not even at home and yes the temp probe is clear
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christy, Online Outreach Specialist, August 23, 2022
Hello! We never like to hear that our customers are unsatisfied with their purchases. We appreciate your feedback and use this for the continuous improvement of our appliances. The optimal temperature for keeping foods cold is 37 degrees Fahrenheit. Our refrigeration comes with preset factory settings. If you are having trouble adjusting the temperature, please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to help. ~ Christy
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Horrible. Do not buy
on June 30, 2022
Posted by: Beyondfrustrated
DO NOT BUY THIS FRIDGE!!! We have had nothing but trouble. We are on the second one in 3 years. We’ve had our replacement for about a month and already have needed two service calls. It has forced us to buy a smaller fridge to keep food in so we don’t get food poisoning from improper cooling. The newest problem we have is a massive amount of ice and frost build up at the back of the fridge. Avoid buying this fridge at all costs.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christy, Online Outreach Specialist, July 5, 2022
We are so disappointed to learn of your troubling experience and apologize for the inconvenience this has created for you and your home.
We regret to hear that your ownership thus far has not been satisfactory.
Among different causes to occur frost in the freezer, a loose door hinge, a faulty seal, and frequently opening and closing the freezer door are the most common ones.
When your freezer has a faulty door seal, it will most likely attract warm air which causes ice buildup.
Overpacking a freezer can cause the airflow to be jeopardized.
If the service provided did not meet your expectations or if you feel that you need further assistance, please reconnect with us. we’re available via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST), and we hope to hear from you soon! ~ Christy
We regret to hear that your ownership thus far has not been satisfactory.
Among different causes to occur frost in the freezer, a loose door hinge, a faulty seal, and frequently opening and closing the freezer door are the most common ones.
When your freezer has a faulty door seal, it will most likely attract warm air which causes ice buildup.
Overpacking a freezer can cause the airflow to be jeopardized.
If the service provided did not meet your expectations or if you feel that you need further assistance, please reconnect with us. we’re available via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST), and we hope to hear from you soon! ~ Christy
Written by a customer while visiting frigidaire.ca