Customer reviews from frigidaire.ca
Frigidaire - 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.4
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
101
4 Stars
34
3 Stars
7
2 Stars
3
1 Star
11
86%of customers recommend this product.
(
126 out of
146)
Customer Reviews for Frigidaire - 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
3
Freezer
on June 14, 2026
Posted by: KBL8
We do like the freezer. It could have come with another shelf. Also we are currently waiting for it to be serviced due to the door always thinking it is open. So it beeps which is very annoying.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, June 15, 2026
Hi KBL8,
Thank you for sharing your feedback. We’re glad to hear you like the freezer overall, though we understand your desire for additional shelving and how frustrating the door alarm issue has been. We can see that you are currently working with our Consumer Care team regarding the service needed for your appliance, and we appreciate your patience while this matter is being addressed.
If you need any additional assistance, please continue working with our Consumer Care team or contact us via live chat at Frigidaire.ca or by phone at 1-800-265-8352, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Thank you for sharing your feedback. We’re glad to hear you like the freezer overall, though we understand your desire for additional shelving and how frustrating the door alarm issue has been. We can see that you are currently working with our Consumer Care team regarding the service needed for your appliance, and we appreciate your patience while this matter is being addressed.
If you need any additional assistance, please continue working with our Consumer Care team or contact us via live chat at Frigidaire.ca or by phone at 1-800-265-8352, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Best shelf and lighting configuration
on April 25, 2026
Posted by: ChaterFL
Love the look and lighting of the new freezer. Looks much better than my last freezer
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, April 27, 2026
Hi there. Thank you for your feedback!
We’re glad to hear you love the look and lighting of your new Frigidaire freezer and that it’s an upgrade from your previous one. We appreciate you choosing Frigidaire!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We’re glad to hear you love the look and lighting of your new Frigidaire freezer and that it’s an upgrade from your previous one. We appreciate you choosing Frigidaire!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Great Freezer!
on April 1, 2026
Posted by: Retired13
I love the look, but especially the room inside. The buckets, shelves and door bins are much more efficient than most of the higher priced fridge/freezer units. 2 things about the freezer I am not fond of is the ice maker, while it makes great pyramid icecubes, the bottom of the ice bucket tends to freeze together in a lump. The other is the fill and fall function of the ice maker is quite loud.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, April 3, 2026
Hi Retired13,
Thank you for sharing your feedback! We’re glad to hear that you’re enjoying the spacious design of your Frigidaire fridge/freezer, including the efficient buckets, shelves, and door bins. We appreciate your notes about the ice maker and its sound, as well as the ice clumping in the bucket. For any questions, troubleshooting, or assistance in the future, please don’t hesitate to reach out via live chat at Frigidaire.ca or by phone at 1‑800‑265‑8352 (Monday – Friday, 8:30 am – 8 pm ET).
— Reed
Thank you for sharing your feedback! We’re glad to hear that you’re enjoying the spacious design of your Frigidaire fridge/freezer, including the efficient buckets, shelves, and door bins. We appreciate your notes about the ice maker and its sound, as well as the ice clumping in the bucket. For any questions, troubleshooting, or assistance in the future, please don’t hesitate to reach out via live chat at Frigidaire.ca or by phone at 1‑800‑265‑8352 (Monday – Friday, 8:30 am – 8 pm ET).
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Big beautiful and convenient.
on March 28, 2026
Posted by: Jadegfp
I haven’t had the chance to use it yet. it’s beautiful and huge. It’s not as deep as other stand up freezers but it’s taller and there is so much more door space that it makes up for it not being as deep. Keeps things better organized and easier to see and reach items. Things don’t get lost and forgotten about being buried in the back. There is an ice dispenser and that’s really nice. Lots of door space an opportunity to organize everything. I love that it matches my fridge. I am extremely excited to have a full freezer upstairs in my kitchen. No more going down two flights of stairs to get to the freezer. Makes dinner planning so much more convenient.
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, April 1, 2026
Hi there. Thank you for sharing your excitement about your new Frigidaire freezer! We’re thrilled to hear that its size, door organization, and ice dispenser are making your kitchen more convenient and helping with meal planning. It’s great that it matches your fridge and keeps items easy to see and access.
We appreciate you choosing Frigidaire and hope you continue to enjoy the added convenience in your kitchen.
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We appreciate you choosing Frigidaire and hope you continue to enjoy the added convenience in your kitchen.
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Very pleased with this freezer. The shelves are smaller than the previous one but I like the ice maker and door options much better
on March 16, 2026
Posted by: kmtt
Overall nice appearance and easy to maintain. VEry quiet while running
I would recommend this to a friend!
Response from frigidaire.caBy John, Social Outreach Specialist, March 18, 2026
Hello, Kmyy. Thank you for your thoughtful feedback and for choosing our product. We truly appreciate your trust and are delighted to know that you are satisfied with your purchase. Please be assured that we remain committed to delivering quality products that reflect the value of the investment you have made. We will continuously seek opportunities to exceed your expectations and meet your needs with the highest standards. Should you require any assistance, please do not hesitate to reach out to us at 1-800-265-8352, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you. Thank you once again for your support. -John
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Soft freeze drawer is so good
on March 3, 2026
Posted by: Gen16
This freezer is really good but the soft freeze drawer is my favorite thing. It works so well.
Response from frigidaire.caBy Christian, Online Outreach Specialist, March 3, 2026
Thank you for your feedback! We’re so glad to hear that you’re enjoying your freezer, and it’s great that the soft freeze drawer is working perfectly for your needs. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at frigidaire.ca or call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great features and the space inside can hold everything.
on March 2, 2026
Posted by: rszuuts
This freezer was a warranty replacement for an issue we had with the ice maker in the original one. Before the issue with the ice maker we were really happy with the unit and wanted it replaced with the same model and features.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, March 3, 2026
Hi rszuuts,
Thank you for sharing your experience. We’re glad to hear that you were happy with the unit overall before the ice maker issue occurred, and that you chose to have it replaced with the same model and features. That really means a lot to us.
We hope the replacement freezer continues to meet your expectations and provides the reliable performance you were enjoying before. If you ever have any questions or need assistance with your appliance, please feel free to connect with us via Live Chat at Frigidaire.ca or call 1-800-265-8352, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. We’re always happy to help.
— Reed
Thank you for sharing your experience. We’re glad to hear that you were happy with the unit overall before the ice maker issue occurred, and that you chose to have it replaced with the same model and features. That really means a lot to us.
We hope the replacement freezer continues to meet your expectations and provides the reliable performance you were enjoying before. If you ever have any questions or need assistance with your appliance, please feel free to connect with us via Live Chat at Frigidaire.ca or call 1-800-265-8352, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. We’re always happy to help.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Quality Control
on March 1, 2026
Posted by: vaughnk
This is now our 2nd replacement of this freezer. Issues have included faulty motherboards, poorly installed door gaskets.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, March 2, 2026
Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis.
This is not the experience we want to provide, and we appreciate you bringing these concerns to our attention. I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist. - Jessica
This is not the experience we want to provide, and we appreciate you bringing these concerns to our attention. I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist. - Jessica
Written by a customer while visiting frigidaire.ca