Customer Reviews for Frigidaire - 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
5
Love my upright freezer!
on March 23, 2024
Posted by: Sammy67
I wish I hadn't waited so long to get one. I love the different features, shelves is way better than a giant hole. The door has bins for stuff that doesn't stack well, there is an ice maker and a drawer for softer stuff like ice cream. I'm loving my new freezer!!!
Bought this for our new house, and it is so much more functional than a traditional bottom mount freezer. There is so much more room, and it's way easier to see everything in your freezer, so nothing goes there to die. Keeps food incredibly cold. Would definitely recommend.
This is my 2nd freezer as the first never worked from the day it was delivered. Had to wait a few months to get a replacement. Fridge is no better with all the issues it’s had either
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, February 27, 2024
Hi there, valued customer! Thank you for making time to provide us with your feedback. We are saddened to know that your experience didn't match your expectations. Please know that this is not the experience that we want for our consumer as we don't want you to be unhappy with your investment. We want to make sure that you are getting all the assistance you need. Should you need help in the future, feel free to reach out us here or via Live Chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.-8 p.m. EST.
Periodically, the freezer makes a very loud buzzing noise; loud enough to wake you up, very annoying!. The source appears to be somehow connected with the ice maker. The magnetic piece across the bottom of the doors (part of the trim kit) falls down 2-3 times per day when the freezer door is opened and has to be pushed back into place each time. The freezer has some great features; perhaps, once the noise issue has been identified for certain and rectified and the metal strip stops falling down, I would rate it differently, for now I would not recommend.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Maria, Online Outreach Specialist, February 23, 2024
Thank you for sharing your feedback and experience with us, Cathy. We’re sorry your experience didn’t match your expectations. Please know that it is an uncommon instance, and we'll make sure that your feedback will not go unnoticed. Should you require any further assistance, please do not hesitate to reach out to us at 1-(800) 265-8352 Monday-Friday 8:30 am- 8:00 pm EST. - Maria