Customer reviews from frigidaire.ca
Frigidaire - 21 Cu. Ft. Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Average customer rating
4.5
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
18
4 Stars
5
3 Stars
3
2 Stars
1
1 Star
0
92%of customers recommend this product.
(
24 out of
26)
Customer Reviews for Frigidaire - 21 Cu. Ft. Garage Ready Upright Freezer - Fingerprint-Resistant Stainless Steel Look
Customer Rating
5
Lots of space inside. Easy to set with outside controls. Keeps temperature well.
on November 3, 2026
Posted by: Doogey
Bought this convertible fridge/freezer one month ago, and like how simple it is, however wish it would have at least one more shelf inside.
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, November 5, 2026
Hi there. Thank you for sharing your experience! We're glad to hear you're enjoying the simplicity and convenience of your convertible refrigerator/freezer. We also appreciate your feedback about the interior shelving. We understand how having an additional shelf could provide more flexibility for organizing your food and making the most of the available space. Your comments are valuable to us as we continue working to improve our products. Thank you for choosing Frigidaire!
If you need any assistance, please feel free to connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Frost forming around door seal.
on November 3, 2026
Posted by: Spike10
I thought I had the temp to low so I set it at -18° from -20°. Still doing the same and now trying at-16°. It appears the door seals aren't tight, mo sure what to do.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christian, Online outreach specialist, November 5, 2026
Dear Michael,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with your freezer's temperature and door seal. We understand how concerning this situation can be, especially when adjusting the temperature settings has not resolved the issue.
A properly sealed freezer door is essential to maintaining consistent temperatures and ensuring that your food remains safely frozen. To help address this concern, we recommend checking for any items that may be obstructing the door from closing completely. We also suggest inspecting the door gasket for any visible gaps, looseness, or signs of damage that may prevent it from forming a proper seal.
If the door continues to have difficulty sealing properly after these checks, further inspection may be necessary to determine the underlying cause.
We would appreciate the opportunity to assist you further and help ensure that your freezer is operating as intended.
For additional assistance, please feel free to connect with us through Live Chat at frigidaire.ca or contact our Customer Care Team at 1-800-265-8352, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to look into this matter and provide further guidance.
Once again, we sincerely apologize for the inconvenience and appreciate your patience and the opportunity to make things right.
Best regards,
Chris
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with your freezer's temperature and door seal. We understand how concerning this situation can be, especially when adjusting the temperature settings has not resolved the issue.
A properly sealed freezer door is essential to maintaining consistent temperatures and ensuring that your food remains safely frozen. To help address this concern, we recommend checking for any items that may be obstructing the door from closing completely. We also suggest inspecting the door gasket for any visible gaps, looseness, or signs of damage that may prevent it from forming a proper seal.
If the door continues to have difficulty sealing properly after these checks, further inspection may be necessary to determine the underlying cause.
We would appreciate the opportunity to assist you further and help ensure that your freezer is operating as intended.
For additional assistance, please feel free to connect with us through Live Chat at frigidaire.ca or contact our Customer Care Team at 1-800-265-8352, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to look into this matter and provide further guidance.
Once again, we sincerely apologize for the inconvenience and appreciate your patience and the opportunity to make things right.
Best regards,
Chris
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Good Freezer
on October 28, 2026
Posted by: Moonrise
Bought this a few months ago and have been quite happy with it. Spacious and keeps things organized. Would be really nice to have some baskets that would be compatible with the glass shelves to contain small stuff
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, October 28, 2026
Hi Moonrise!
Thank you for sharing your feedback about your Frigidaire freezer! We’re happy to hear that you’re enjoying its spacious design and organization features.
We also appreciate your suggestion about adding compatible baskets for the glass shelves. Customer feedback like yours helps us better understand your needs and identify opportunities for improvement.
If you ever need assistance or have any questions, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your feedback about your Frigidaire freezer! We’re happy to hear that you’re enjoying its spacious design and organization features.
We also appreciate your suggestion about adding compatible baskets for the glass shelves. Customer feedback like yours helps us better understand your needs and identify opportunities for improvement.
If you ever need assistance or have any questions, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Perfect
on October 20, 2026
Posted by: Madmabel
Love it! Just the right amount of shelves and drawers are great. Fits an amazing amount of items.
I would recommend this to a friend!
Response from frigidaire.caBy Rox, Online Outreach Specialist, October 21, 2026
Hi Madmabel,
We love hearing this! Thank you for sharing your feedback. It’s wonderful to know the shelving, drawers, and storage capacity are working so well for you. We’re happy your Frigidaire freezer is making it easy to keep everything organized!
If you ever need assistance, connect with us via live chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
– Rox
We love hearing this! Thank you for sharing your feedback. It’s wonderful to know the shelving, drawers, and storage capacity are working so well for you. We’re happy your Frigidaire freezer is making it easy to keep everything organized!
If you ever need assistance, connect with us via live chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
– Rox
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Excellent Product
on October 4, 2026
Posted by: JanDal
I purchased my freezer about a month ago and love it. My only regret is that I didn’t buy it sooner!
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, October 8, 2026
Hi there. We’re thrilled to hear you’re loving your new freezer! It sounds like it’s already proving to be a great addition, and we especially love hearing that your only regret is not getting it sooner. Thank you for choosing Frigidaire, and we hope you enjoy it for many years to come!
If you need any assistance, please feel free to connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Upright Freezer
on October 3, 2026
Posted by: Slippery Syd
I bought this a month ago and am very pleased so far. Holds a lot of food.
I would recommend this to a friend!
Response from frigidaire.caBy Angel, Online Outreach Specialist, October 6, 2026
Hi, Slippery Syd! Thank you for sharing your feedback! We’re pleased to hear that your Frigidaire Upright Freezer is meeting your expectations and providing the storage capacity you were looking for. It’s wonderful to know that after a month of use, you are very satisfied with its performance and ability to hold plenty of food for your household. We appreciate you choosing Frigidaire and thank you for taking the time to share your experience.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST. Our team is always ready to assist and ensure you continue to enjoy your appliance. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST. Our team is always ready to assist and ensure you continue to enjoy your appliance. -Angel
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love the uprodght freezer
on September 13, 2026
Posted by: Anonymous
Very spacious inside-easy to see all of our food items. I love this freezer. It can be a fridge as well.
I would recommend this to a friend!
Response from frigidaire.caBy Maria, Online Outreach Specialist, September 16, 2026
Thank you for taking the time to share your feedback! We’re delighted to hear that you love your new freezer and are enjoying its spacious interior and easy visibility. It’s great to know that the thoughtful design makes it simple to see and organize all of your food items. We’re also glad you appreciate the flexibility of being able to use it as a refrigerator when needed.
We hope your appliance continues to provide convenient storage, flexibility, and reliable performance for many years to come.
If you ever have any questions or need assistance with your appliance, please don't hesitate to contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
We hope your appliance continues to provide convenient storage, flexibility, and reliable performance for many years to come.
If you ever have any questions or need assistance with your appliance, please don't hesitate to contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Good freezer but having some issues
on September 11, 2026
Posted by: Freezermad10
We bought this freezer about 3 months ago and right away started having an issue. Every once in a while, the freezer stops working and it warms up. Luckily, we have caught it each time without any food going to waste. Not sure what the issue is. The alarm is also not loud enough as we have the freezer in our garage. The door also does not close well enough...often one of the kids will go to the freezer to grab something and close the door but it will "bounce" back open. To be clear, this is not the reason why the fridge warms up periodically. That is a separate issue. Suffice to say...we are watching it closely. It has not happened in a few weeks!!!
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, September 14, 2026
Hi Freezermad10, thank you for taking the time to share your detailed feedback. We’re glad to hear that you’ve been able to catch the temperature changes before any food was lost, but we’re sorry to hear about the freezer periodically warming up, the difficulty with the door staying closed, and the alarm not being loud enough for your garage. We understand how concerning it is to have to monitor a relatively new freezer so closely.
As a basic troubleshooting step, please make sure the freezer is properly leveled and that nothing inside is preventing the door from closing and sealing completely. Check the door gasket for any debris, damage, or areas that may prevent a proper seal. Also, make sure the unit has adequate clearance around it and that the garage temperature remains within the recommended operating range. If the freezer warms up again, note the temperature and any alarm activity to share with the service team.
Since the temperature issue has occurred multiple times, please visit Frigidaire.ca to connect with our live chat team or call 1-800-265-8352, Monday–Friday, 8:30 a.m.–8 p.m. ET. Our team can provide further troubleshooting and help with the appropriate next steps.
— Reed
As a basic troubleshooting step, please make sure the freezer is properly leveled and that nothing inside is preventing the door from closing and sealing completely. Check the door gasket for any debris, damage, or areas that may prevent a proper seal. Also, make sure the unit has adequate clearance around it and that the garage temperature remains within the recommended operating range. If the freezer warms up again, note the temperature and any alarm activity to share with the service team.
Since the temperature issue has occurred multiple times, please visit Frigidaire.ca to connect with our live chat team or call 1-800-265-8352, Monday–Friday, 8:30 a.m.–8 p.m. ET. Our team can provide further troubleshooting and help with the appropriate next steps.
— Reed
Written by a customer while visiting frigidaire.ca