Customer reviews from cafeappliances.com
Caf - 24 in. Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 16 Place Settings, 44 dBA - Custom Panel Ready
Average customer rating
4.2
(331 Reviews)
Rating breakdown 331 reviews
5 Stars
207
4 Stars
52
3 Stars
22
2 Stars
21
1 Star
29
77%of customers recommend this product.
(
145 out of
189)
Customer Reviews for Caf - 24 in. Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 16 Place Settings, 44 dBA - Custom Panel Ready
Customer Rating
2
Leaking GE Cafe Dishwasher
on January 19, 2026
Posted by: DavidE
from Charlotte NC
Constant water leakage issues within the first year. Aftersales support is missing,
Response from cafeappliances.comBy Diego, Cafe_Appliances, January 22, 2026
We want to help you with your dishwasher leaking. We are going to reach out via email to gather further information. Please reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
beautiful but not reliable
on January 12, 2026
Posted by: stephen m
Got the whole cafe series after our kitchen remodel. Have had multiple problems with the dishwasher leaking, the heating element, and generally just not cleaning well. looks nice but not functional.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah, Café _Appliances, January 19, 2026
We appreciate your loyalty to our brand, and we’d like to assist with any issues you’re having. For the issue you’re having with it not cleaning well, we recommend making sure the water temperature is at least 120°F. Additional tips about what to try when dishes aren’t getting clean are available on page 22 of the manual, which is linked here: https://products-salsify.geappliances.com/image/upload/s--N8WRS7By--/4dadfa2e6981309ae8cb45af496c66528e74d809.pdf
For an issue with leaking, we have tips at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23644
For an issue with the heating element, and if you’re not able to solve the other issues with troubleshooting, our Bodewell service team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service
For an issue with leaking, we have tips at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23644
For an issue with the heating element, and if you’re not able to solve the other issues with troubleshooting, our Bodewell service team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Not impressed
on January 12, 2026
Posted by: I am not impressed
Does not live up to the hype! Not very sturdy, when the racks are pulled out they squeak. Water spots on flatware even when settings are adjusted and different Cascade products are used.
Response from cafeappliances.comBy Sarah, Café _Appliances, January 19, 2026
We’d like to address any issue you’re having with your dishwasher. For the issue with squeaking, we recommend making sure there isn’t a build-up of detergent or hard water minerals. More information is available in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35594
For the issue with water spots, we recommend making sure the water temperature is at least 120°F. More information about what to check for an issue with spots is available on page 22 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--N8WRS7By--/4dadfa2e6981309ae8cb45af496c66528e74d809.pdf
If you aren’t able to solve these issues with troubleshooting and think service is needed, our Bodewell team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service
For the issue with water spots, we recommend making sure the water temperature is at least 120°F. More information about what to check for an issue with spots is available on page 22 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--N8WRS7By--/4dadfa2e6981309ae8cb45af496c66528e74d809.pdf
If you aren’t able to solve these issues with troubleshooting and think service is needed, our Bodewell team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Amazing product
on January 5, 2026
Posted by: beauty123
from New Jersey
I absolutely love this product.
It’s very quiet and cleans spotless.
It’s very quiet and cleans spotless.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Disappointed from the start
on January 1, 2026
Posted by: Nlamanna
from Veradale, WA
[This review was collected as part of a promotion.] I would genuinely consider giving this product a four-star rating, as we had a similar model in our previous home and thoroughly enjoyed it. However, when we moved, we decided to purchase a café dishwasher. Unfortunately, it has been a significant disappointment since its purchase. We’ve been without a functional dishwasher for three weeks now. We had scheduled a warranty repair visit, and the repairman informed us that the issue we were experiencing was a common fault in this model. I hope this review will prompt GE Café to address this fault and improve the dishwasher for future buyers. this review will prompt GE Café to address this fault and improve the dishwasher for future buyers.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Dianna, Cafe Appliances, January 7, 2026
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Drying could be better
on December 25, 2025
Posted by: Woody724
from The Villages, Fl
Always have to use top setting to get the dishes to dry good which means the cycle is super long.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Julia, Cafe, December 30, 2025
There are some troubleshooting tips to improve your drying experience on page 23 of the Use and Care Manual here: https://products-salsify.geappliances.com/image/upload/s--N8WRS7By--/4dadfa2e6981309ae8cb45af496c66528e74d809.pdf. If these tips don't resolve the issue, please reach out to our Bodewell service team to schedule a service appointment. You can call to schedule at 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET) or you can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Epic Fail in Quality & Design
on December 15, 2025
Posted by: Summer70
[This review was collected as part of a promotion.] Junk. I've had it one year and I opened the door, heard a pop and thick plastic pieces literally fell off the bottom, and the door continues to give a loud popping sound when opening and closing. The interior is poorly designed and everyday dishes don't fit. You can't put cooking utensils in with the eating utensils because they'll hit the wash arm and the upper rack is raised as high as it will go, so you're forced to use the ridiculous top rack, which will not accommodate ladles or skimmers because you only have a couple inches of space. You can't put wine glasses in the upper rack unless you lower it, but then you can't put standard size dinner plates on the lower rack because the wash arm will hit them. The fact that you have to use an app on your phone to use certain cycles is the most inconvenient thing ever. Instead of loading the dishwasher, selecting the cycle you want and pressing start, you have to go get your phone, go to the app, find the setting you want, and start it. I can't tell you how many times I woke up to dirty dishes because I got distracted and forgot to get my phone and jump through those hoops to start it. A normal cycle with max dry takes about 5 hours. So it basically runs all day and dishes still come out spotted and wet.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah, Café _Appliances, December 17, 2025
We’d like to address these issues you’re having with your dishwasher. We have tips regarding how best to load items available starting on page 13 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--N8WRS7By--/4dadfa2e6981309ae8cb45af496c66528e74d809.pdf
For the drying issue you mentioned, we recommend making sure the water temperature is at least 120°F. Additional tips for a drying issue are available on page 23 of the manual. Your feedback regarding the interior design, cycle time, etc. will be shared with our team for consideration.
After reviewing our system, we see you have an active case and a member of our team recently emailed about your situation. We’ve updated that case with the information you’ve provided in this review. We recommend responding to the email sent by your case manager, without changing the subject line at all, if you need to discuss this situation with them further. We’re confident they’ll be able to help with this.
For the drying issue you mentioned, we recommend making sure the water temperature is at least 120°F. Additional tips for a drying issue are available on page 23 of the manual. Your feedback regarding the interior design, cycle time, etc. will be shared with our team for consideration.
After reviewing our system, we see you have an active case and a member of our team recently emailed about your situation. We’ve updated that case with the information you’ve provided in this review. We recommend responding to the email sent by your case manager, without changing the subject line at all, if you need to discuss this situation with them further. We’re confident they’ll be able to help with this.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great dishwasher overall
on December 14, 2025
Posted by: jak414
from Paradise, PA
[This review was collected as part of a promotion.] We've run two loads in this dishwasher so far. My only feedback is that the upper adjustable rack for glasses should have a middle setting on it. The higher setting is a bit too high and items run into the silverware rack, and the bottom setting is a bit too low where the plates can bump into the glass rack. Otherwise, we are loving this appliance.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com