Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Smart Low Profile Microwave Hood Combination with Dual Fan Ventilation - Juniper
Average customer rating
4.1
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
28
4 Stars
12
3 Stars
4
2 Stars
3
1 Star
4
76%of customers recommend this product.
(
16 out of
21)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Smart Low Profile Microwave Hood Combination with Dual Fan Ventilation - Juniper
Customer Rating
3
Door needlessly large
on February 17, 2026
Posted by: Sprintgeek
from Louisville Ky
[This review was collected as part of a promotion.] There is no feasible reason for the door to be the entire length of this microwave. You have to be 3 feet away from it to open and close it.
And having the buttons on the part that opens means you accidentally hit various buttons when closing it so the fan turns on frequently when you don’t want it to.
The touch sensitive interface is laggy as well so it takes a 1/2 second to register you hit the button.
They went fancy over function :-(
And having the buttons on the part that opens means you accidentally hit various buttons when closing it so the fan turns on frequently when you don’t want it to.
The touch sensitive interface is laggy as well so it takes a 1/2 second to register you hit the button.
They went fancy over function :-(
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice design and works well
on January 6, 2026
Posted by: Kfry
from Waynesboro, PA
[This review was collected as part of a promotion.] I am overall pleased with this microwave. I like the sleek design and functionality.
I would recommend this to a friend!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 3, 2026
We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your KitchenAid® Gas Range, and we'd love the opportunity to chat more and help resolve your concerns.
Please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #896495.
We’re looking forward to hearing from you.
Marie Q
Please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #896495.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Remote Light on and offf, defrost mode, Bacon mode
on January 6, 2026
Posted by: Dblboc
from Texas, Texas
[This review was collected as part of a promotion.] So far we are happy with the microwave. Appreciate the sleek daign and glass touch screen. The lighter color interior allows the interior light to be brighter which helps when cleaning. All the functionality you'll ever need is right at your fingertips!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Powerful fan, fussy buttons
on January 2, 2026
Posted by: JustJen1967
from NY
[This review was collected as part of a promotion.] I love this microwave but it’s annoying buttons and sudden fan activation takes off two stars but I think it’s a great microwave otherwise . The overall look and cooking with melt, defrost etc features are excellent . It can be gentle or strong when you need it.
The setup for cooking is on a learning curve, you just have to learn to overcome this machines quirks . I close the door hard sometime the fan will blast on.. the overhead light for the stove will come on with the slightest accidental touch or firm door shut. It would be nice if there was a knob or dial option , the push buttons pad area are very specific to work- if your finger is not touching the right area it won’t work
The setup for cooking is on a learning curve, you just have to learn to overcome this machines quirks . I close the door hard sometime the fan will blast on.. the overhead light for the stove will come on with the slightest accidental touch or firm door shut. It would be nice if there was a knob or dial option , the push buttons pad area are very specific to work- if your finger is not touching the right area it won’t work
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Super Efficient
on December 20, 2025
Posted by: EJ Homeowner
from Griffith IN
[This review was collected as part of a promotion.] This microwave is awesome and provides great cooking options with faster results. The “open door” option is a very nice feature. I love the higher profile because it allocates more space above my cooktop surface.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Low profile microwave
on November 11, 2025
Posted by: Pkathyb
from Pittsburgh
[This review was collected as part of a promotion.] I’ve had it a couple of months and am loving it. Great features
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Too slow to respond
on November 9, 2025
Posted by: TomBayArea
Everything about this microwave is great apart from the HUGE time lag between pressing a button and something happening (cooking, fan, light - all of it). It's extremely frustrating and I can only imagine it would be trivial for the manufacturer to address. It is so annoying that I considered returning the microwave. Ugh!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 11, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 836628.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Sleek addition to our kitchen
on November 4, 2025
Posted by: karenfm
from Massachusetts
[This review was collected as part of a promotion.] We bought this to replace an older microwave and are thrilled with the quality! We really like the slim and sleek design. Not having a handle to open the door was a nice feature, allowing for easier cleaning. Happily, now our kitchen is full of Kitchenaid appliances!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com