Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Smart Low Profile Microwave Hood Combination with Dual Fan Ventilation - Juniper
Average customer rating
4.1 out of 5
4.1
(51 Reviews)
Open Ratings Snapshot
Rating breakdown 51 reviews
5 Stars
28
4 Stars
12
3 Stars
4
2 Stars
3
1 Star
4
76%of customers recommend this product. 
(
16 out of 21
)
Best Buy Privacy Policy
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Smart Low Profile Microwave Hood Combination with Dual Fan Ventilation - Juniper
Customer Rating
5 out of 5
5
Great features
on June 25, 2026
Posted by: Drew1234444
[This review was collected as part of a promotion.] Very good ventilation and quiet. Very powerful ventilation
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1 out of 5
1
Frustration Central
on June 14, 2026
Posted by: jjandlj
I'm not sure how Kitchen Aid actually released this on the public. The controls are atrocious. The delay between button push and acknowledgement is probably the worst I've ever experienced in my life, and I've tested developmental versions of human/machine interfaces for decades. A truly hateful interface. The lag leads to pushing the buttons again, and then getting a double push. You end up in a loop of frustration and sorrow just trying to get the ventilation or light adjusted. KA did push a software update that helped a little, but I'd say this is still in beta test mode. On the bright side, it is really expensive for what you get /s.
The ventilation works well and the microwave itself does a good job of evenly heating food.
If you do buy this thing think of it as an investment in improving your patience. Better yet, pick a different microwave and use your morning commute to improve your patience.
Response from kitchenaid.comBy Social Team, Consumer Care, June 16, 2026
Thank you for sharing your experience with us. We regret to hear that your Microwave design is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #976607.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
Sleek & Beautiful
on June 3, 2026
Posted by: Carolynnnn
Took about 10 minutes for the professionals to install (I probably could have done it myself), and another 10 mins to download and install software on the device. Looks sleek and beautiful! The color was the darker stainless steel (Black) and it looks really nice next to the regular default looking stainless steel stovetop I have.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
Smart Low Profile Microwave
on March 23, 2026
Posted by: Linda 2026
from Delaware
[This review was collected as part of a promotion.] It’s a great replacement for my tabletop microwave. It has many cooking options that I especially like.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4 out of 5
4
Nice features
on March 13, 2026
Posted by: Refridge
from Grand Rapids MI
[This review was collected as part of a promotion.] Happy with purchase. Control board very sensitive, wish we could control touch sensitivity. Example when closing the door I touch the fan or light control without meaning to. Other than having to adjust to that the microwave is good.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4 out of 5
4
Great microwave, slow controls
on March 5, 2026
Posted by: AntonioV
from FloridA
[This review was collected as part of a promotion.] Microwave is great, but the controls are just too slow. Sometimes it feels between a second or two between pushing a key and seeming the number appear on screen
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
low profile
on March 4, 2026
Posted by: Bonl48
from Saginaw,, MI
[This review was collected as part of a promotion.] Very happy with my purchase.. I needed extra room between the range and microwave and this one fit the bill. Its been a really nice addition to my kitchen.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2 out of 5
2
Good ventilation, slow and awkward controls
on March 1, 2026
Posted by: Tom..
from San Diego
[This review was collected as part of a promotion.] I bought this for the 600cfm ventilation, and that works well. The microwave controls are slow and awkward, and you end up repeatedly pushing a lot of buttons. The Alexa/Google Home integration isn't working, and KitchenAid customer support says its waiting on an update.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 2, 2026
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 929031.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
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