Customer reviews from kitchenaid.com
KitchenAid - 19 Cu. Ft. 30-Inch Standard-Depth Bottom Mount Refrigerator with Right Door Swing - Stainless Steel
Average customer rating
3.6
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
3
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
1
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for KitchenAid - 19 Cu. Ft. 30-Inch Standard-Depth Bottom Mount Refrigerator with Right Door Swing - Stainless Steel
Customer Rating
5
Couldn't be Happier
on July 26, 2026
Posted by: Happy fridge
from BC
We got this KitchenAid refrigerator as an upgraded replacement after the compressor in our Whirlpool fridge failed, and I couldn't be happier with it.
it's built to a higher standard. It's incredibly quiet, and the quality of the materials is noticeable. The plastic components feel sturdy and more durable than those in the newer Whirlpool models.
I love the thoughtful design. The extra-large deli drawer is fantastic, there's noticeably more shelf space, and the door storage is excellent -I can fit so much more than I could in our old fridge. The adjustable shelves make it easy to customize the layout to fit whatever we need.
We've had it for a few months now, and it's been wonderful. It feels like a refrigerator that's built to last, and I'm so glad we chose it. Thank you, KitchenAid, for making such a high-quality product!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Very Unhappy
on June 1, 2026
Posted by: Sad about Quality
I had this refrigerator for fouronths. I am now waiting for repair as the refrigerator and freezer quit cooling. It is a lemon. My previous Kitchen Aid lasted over 30 years. Very disappointed
Response from kitchenaid.comBy Social Team, Consumer Care, June 3, 2026
We are so sorry to hear that your KitchenAid® Refrigerator is having cooling issues. We know how frustrating it is when your appliances aren't working as they should, and we truly want to help resolve this for you. Please reach out to us through any of the following channels so we can look into this further:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #970894.
We value your business and are standing by to assist you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #970894.
We value your business and are standing by to assist you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Very loud refrigerator and even louder ice maker
on April 13, 2026
Posted by: Rebexh
from Pennsylvania
I’m regretting my decision to purchase this refrigerator especially for the high price tag. It is loud any time it runs. It’s loud when it kicks on to cool but it’s crazy loud when the ice maker (paid for separately) water turns on! When the refrigerator was delivered, the ice tray maker was broken. They had to come out a few weeks later to install it so I didn’t get to use it right away. It’s so loud that people sitting in my living room ask me what the noise is. Also, if you want to get the ice maker, note that the tray sits all the way at the back of the freezer so you have to pull the entire drawer out to reach it. I’ve never heard such a loud water noise to make ice. Maybe they installed it wrong, who knows. I’m really disappointed in the experience and the functionality. I wouldn’t recommend this product for such an expensive price.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 14, 2026
Thank you for sharing your experience with us.
We sincerely apologize for the noise concerns you are experiencing with your Refrigerator. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
We also have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. https://producthelp.kitchenaid.com/Troubleshooter?thispageid=4975
If the troubleshooting information does not resolve the issue, service is available through our website at: https://service.kitchenaid.com/
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 948421.
We’re looking forward to hearing from you.
Marie Q
We sincerely apologize for the noise concerns you are experiencing with your Refrigerator. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
We also have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. https://producthelp.kitchenaid.com/Troubleshooter?thispageid=4975
If the troubleshooting information does not resolve the issue, service is available through our website at: https://service.kitchenaid.com/
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 948421.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The Answer To Our Needs!
on March 22, 2026
Posted by: SV Hyatt
from North Carolina
[This review was collected as part of a promotion.] Our old refrigerator was icing over and leaking water into the shelves and drawers. But it had been faithful for 22 years! Our new refrigerator is wonderful with the ice on the bottom, saving us many aches and pains on our knees looking for something. It holds all we really need in a refrigerator and more.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on January 28, 2026
Posted by: Baxterb
from B.C.
(This review was collected as part of a promotion.) Love it! Roomy and super easy to clean.
The deli drawer is so great to have and the freezer holds a lot.
So glad I choose this fridge.
The deli drawer is so great to have and the freezer holds a lot.
So glad I choose this fridge.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com