I don't care for this model at all. The pre-heating function is time consuming and awkward. Having the power button on the left and the start button on the right is confusing. Why should you saute on one side and switching to cooking on the left with multiple selections for timer use and it must be on sous vide to continue cooking This machine needs to be simplified.
Response from Ninja KitchenBy SharkNinja, January 30, 2026
Hi Busygirl,
Thank you for taking the time to leave feedback.
We’re sorry to hear about the issues you’ve experienced with the pre‑heating process and the control layout, and we understand how frustrating that can be. We truly appreciate your feedback, and we’ll make sure it’s passed along to our product teams as we’re always working to improve our designs. If you need any further assistance or would like support with your unit, please don’t hesitate to reach out to us at: https://support.sharkninja.com/contact-us
My third multi cooker from Ninja. Very disappointed. I do shredded brisket in it. Slow and low 8 hours. Way too hot. Ruined it. Quality compared to the older black ones is horrible. Coating started flaking with first cook. The way the pot fits in the unit design is horrible.
Response from Ninja KitchenBy SharkNinja, January 21, 2026
Hi Stevey,
Thank you for taking the time to share your experience. As someone who has used multiple Ninja multi‑cookers in the past, your perspective carries a lot of weight, and it’s clear that this latest unit didn’t meet the level of performance or durability you’ve come to expect. Having a long, slow cook run too hot, especially for something like shredded brisket, can be incredibly disappointing, and early flaking on the pot’s coating or issues with how the pot fits into the base should never take away from the cooking experience you’re aiming for. Our team would like the opportunity to review this with you more closely. When you’re able, please reach out to us here so we can assist further: https://support.sharkninja.com/en-CA/contact-us.
This is amazing! To use one cooking device for something as simple as a pot roast, is mind blows after years of sauté pans first. Bonus that it looks great
I git this On November 2025 and after 2 months it has a lot of scratches ! Low quality material ! Waste of money !
Response from Ninja KitchenBy SharkNinja, January 10, 2026
Hi Athenaniki,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue you’ve experienced with scratches, and we truly appreciate you bringing this to our attention. We take quality very seriously and will make sure your comments are passed along to our team for review. For further assistance, please don’t hesitate to reach out to us at https://support.sharkninja.com/contact-us.
Hagan un possible cooker de 4 Qt Las familias pequeñas y espacios pequeños también tienen derecho a cocinar.
Please make a 4 Qt possible cooker available; small families and those with limited space also have the right to cook
Response from Ninja KitchenBy SharkNinja, January 6, 2026
Hi Sinara,
Thank you for taking the time to leave a review.
That’s a great suggestion! A 4- Qt possible cooker would definitely cater to small families and those with limited kitchen space. We truly appreciate your feedback and will share it with the relevant teams internally.
If there’s anything we can do to make your experience even better, or if you’d like to share additional thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us,