Customer reviews from ATT.com
Google - Pixel 11 Pro 256GB - Obsidian (AT&T)
Average customer rating
3 out of 5
3
(2 Reviews)
Open Ratings Snapshot
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Best Buy Privacy Policy
Customer Reviews for Google - Pixel 11 Pro 256GB - Obsidian (AT&T)
Customer Rating
5 out of 5
5
Good phone
on August 26, 2026
Posted by: XandeyBoy
I think it is a good phone.
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
Deserves 0 stars.
on August 21, 2026
Posted by: trey29
from Madison, AL
I planned to switch from Galaxy S23 Ultra to Google Pixel 11 Pro
Out the box, the setup took an insane amount of time, forcing me to call Google support to resolve the issue, after issue was resolved it was set up in minutes.
The next day, the day of this review, I try to connect my Galaxy Buds3 Pro, and it fails and says incorrect pin/password. There apparently is not a solution for this, and I've followed every recommended troubleshooting step. This is quite an expensive product to just not connect.
Just a moment ago, I look at my phone and the phone has an error connecting to AT&T services with 5 bars, it says "Mobile Data won't auto-connect" and I can't use my cellular data at all.
I plan to return this phone this weekend considering it is a hassle for a brand new top of the line device from google. My wife has owned Pixel for years with no issues, and it blows my mind this is the first impression. I've never had this issue with any iPhone or when swapping to Galaxy.
Response from ATT.comBy AT&T CARE - Kevin, September 1, 2026
Thank you for sharing your review with us. We are very sorry to hear about the multiple frustrations you have faced with your new Google Pixel 11 Pro, from the difficult setup to the Bluetooth pairing failure and the mobile data connection error. We want to help resolve these issues before you head out to return the device this weekend. Please send us a direct message with your account details and ZIP code so we can investigate the cellular data connection and help get your phone working smoothly.

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Written by a customer while visiting ATT.com