Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville and Chrome - Full White
Average customer rating
4.6
(1,090 Reviews)
Rating breakdown 1,090 reviews
5 Stars
870
4 Stars
127
3 Stars
33
2 Stars
16
1 Star
44
92%of customers recommend this product.
(
883 out of
961)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville and Chrome - Full White
Customer Rating
5
best coffee machine
on September 25, 2024
Posted by: aka301
from Bethesda, MD
It was gift and my first Nespresso machine enjoying every morning since I got it. Trying different coffee pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on September 23, 2024
Posted by: Seventhsee
from USA
Wow. Constant problems. Making a cup of coffee has never been such a pain. Every morning for two weeks I've looked at this machine and asked "Are you going to make coffee this morning?" Sometimes it does and sometimes it doesn't. New capsules, two cups over the course of an hour and constant error messages. It was a gift, which makes it even worse. The latch on my previous coffeemaker broke, but guess what I've gone back too? Yes, holding the top down for three minutes while it brews. I used to have a Nespresso (older model) that worked fine but I gave a way when I moved. This one is awful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, September 24, 2024
Hi. Thank you for your review. We are dismayed to learn your Vertuo Pop Plus machine does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
BEST COFFEE MACHINE EVER
on September 15, 2024
Posted by: jane50
from San Diego
[This review was collected as part of a promotion.] I got my nespresso a month ago and I love the coffee it makes its amazing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best Coffee Machine Ever!
on September 14, 2024
Posted by: PhDPodMan
from New York, NY
[This review was collected as part of a promotion.] I’ve tried a number of coffee machines in my life and to my dismay, the coffee tasted either too weak or bitter-until now. When I purchased the Nespresso Vertuo coffee maker, I tried a variety of different flavors and they all tasted wonderful! I’m going to recommend this superb machine to friends.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this Nespresso
on September 11, 2024
Posted by: Lminner13
from Phoenix AZ
[This review was collected as part of a promotion.] My first Nespresso machine.i love it.but had a hard time with it not reading bar code
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great tidy coffee & espresso machine
on September 10, 2024
Posted by: Nespresso
from Oakdale, NY
[This review was collected as part of a promotion.] I bought this for my daughter in college & she is pleased with it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to Use and High Quality Coffee
on September 4, 2024
Posted by: Amb17
from Virginia
[This review was collected as part of a promotion.] I bought this a month ago and I am so happy that I did! Easy to use and brews a “barista in a cafe” quality cup of coffee and shot of espresso. I’m so glad I made the switch to nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
iffy
on September 2, 2024
Posted by: NJGB
from Richmond, Texas
Ive had to buy three (3) machines. The first two did not descale correctly despite my neurotic attention to the kinda detailed you tube videos, buying the pricey de-scaler pouches, and scrupulous detail to keeping the machine clean--the light was always funky on top, signaling a problem.
Although it's an iffy machine, it does (when working properly) make decent coffee with horrendously pricey capsules, and has a smallish foot print on my small counter. I used store-bought water, with NO additives, as my tap in this county is considered "hard"; I do not wanna destroy this small machine with lousy water.
Despite careful daily attention to detail, it still required my purchasing three machines, which I am not happy about. The"traditional" decanter-style machines better engineered for longevity. Perhaps you will have better luck.
Despite careful daily attention to detail, it still required my purchasing three machines, which I am not happy about. The"traditional" decanter-style machines better engineered for longevity. Perhaps you will have better luck.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your review, Naomi. We’re disappointed to learn of your recent issues when attempting to descale multiple Vertuo Pop+ machine purchases. We appreciate your attention to detail when it comes to machine maintenance. We have documented your experience to your account for review. We sincerely apologize for any frustration or inconvenience this may have caused. At this time, we only see one purchase registered. We want to assist you in registering all your machines, resolving maintenance issues, and offering all options via our Assistance Service Program. Your machines come with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number. Please contact us at 1-800-562-1465 at your earliest opportunity so we may address your machine issues. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA