Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville and Chrome - Full White
Average customer rating
4.6
(1,090 Reviews)
Rating breakdown 1,090 reviews
5 Stars
870
4 Stars
127
3 Stars
33
2 Stars
16
1 Star
44
92%of customers recommend this product.
(
883 out of
961)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville and Chrome - Full White
Customer Rating
1
2 Broken
on October 26, 2024
Posted by: J87leigh
from Cleveland, OH
I’ve bought 2 so far. Returned the first one because immediately out of the box it was malfunctioning, horribly loud and shaking when running. Thought it was a fluke. Now my second one is malfunctioning after only a WEEK of use. Violently shakes and is insanely loud. It shook so bad it knocked my glass cake stand off my counter and of course it shattered which is horrible when you have a toddler. When it DID work properly, I absolutely loved it!! I don’t know what to do with this current machine, I don’t have time to troubleshoot it with customer service and I’m definitely not wasting anymore money.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact.
on October 22, 2024
Posted by: Mlad
from Lake Elsinore CA
[This review was collected as part of a promotion.] Bought it for my daughter. She loves it. She said nothing compares the quality of the coffee. Vertuo Pop is cute and easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on October 20, 2024
Posted by: Daddio
from Pa
Best ice coffee lattes
Yummy!! Use a good creamer
Yummy!! Use a good creamer
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Place to start & saves you alot of money!
on October 9, 2024
Posted by: BostonDad
from Boston, Massachusetts
I’ve Had my machine about 6 months, I absolutely Love it! I used it as an espresso machine, i Don’t brew the coffee pods. When i brew my double espresso in the morning, I my house smells like a Starbucks! i love this machine. You cant beat the price. I also have the milk Frother, Which I I highly suggest if you plan on making a latte or any milk added drinks!
I had n issue with the machine not wanting to work about a month ago, But they sent out a new machine. I Don’t Know if i am crazy, But i think its producing a smidge less espresso than the previous machine…..
I had n issue with the machine not wanting to work about a month ago, But they sent out a new machine. I Don’t Know if i am crazy, But i think its producing a smidge less espresso than the previous machine…..
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not recommend
on October 9, 2024
Posted by: CoffeeK
from New Jersey
I recently ordered the Vertuo Pop machine to replace my previous machine which I had for many years and loved.
I’m really very unhappy with the pop machine. Advertised as “compact” and while it is shorter it’s much wider than my last machine. The coffee tray is too small and my mugs have fallen off multiple times spilling coffee everywhere. While it makes coffee fine I’m very unhappy with it.
I’m really very unhappy with the pop machine. Advertised as “compact” and while it is shorter it’s much wider than my last machine. The coffee tray is too small and my mugs have fallen off multiple times spilling coffee everywhere. While it makes coffee fine I’m very unhappy with it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, October 10, 2024
Thanks for your review. We understand your disappointed with your Vertuo Pop Plus, and hope you know were here to help! Please give us a call via our toll-free number, 800-562-1465 for further assistance. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for small space
on October 8, 2024
Posted by: Jae
from Houston
[This review was collected as part of a promotion.] Perfect for small apartment space and love that I can use the 12 oz coffee pods!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad, water accumulate in capsules holder.
on October 8, 2024
Posted by: Swang
from New York
I bought it on August, 2024. Bad. Leaking capsules holder and mold and bacteria accumulate in it. Ew...
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 9, 2024
Thank you for your review, Swang. We understand your chalice collects water and you’ve experienced mold forming in areas of your machine. As part of your machine maintenance, we recommend flushing water through your machine without a capsule using the first-time use steps, at least once a week. This helps flush away any coffee granule buildup from the head of your machine. We also recommend releasing the used capsule into the used capsule chamber immediately after your capsule is brewed, use a damp sponge to wipe away any coffee residue from the rim and chalice, and empty the used capsule container a few times a week. We’re pleased to see you received assistance from one of our machine experts. If issues persist with water or coffee accumulating in the capsule chalice, please call our toll-free number 800-562-1465 to troubleshoot your machine. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso machine 🩷
on September 29, 2024
Posted by: Linda
from Cambridge Massachusetts
I love my Nespresso! I have 1-2 in morning! MAGEEs a perfect cup each time! Voltesso is my favorite. Ordering pods is so simple and they cover within 3 days. They also give u gifts like a trial of a new flavor.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA