Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville and Chrome - Full White
Average customer rating
4.6
(1,090 Reviews)
Rating breakdown 1,090 reviews
5 Stars
870
4 Stars
127
3 Stars
33
2 Stars
16
1 Star
44
92%of customers recommend this product.
(
883 out of
961)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville and Chrome - Full White
Customer Rating
4
Great for small spaces
on November 21, 2024
Posted by: KJM27
from Brooklyn NY
[This review was collected as part of a promotion.] Overall it’s a great machine for my small nyc kitchen. I have had to troubleshoot a few unexplained blinking red lights, and I wish the coffee was hotter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good coffee, bad machine
on November 21, 2024
Posted by: Sandy
from New York
I don’t know where to start, but I’mma keep it simple. I was so happy that I taste a cup of coffee from this machine and it was so good so I had to get one. I had it for a couple of months I was sick I couldn’t use it And when I finally opened it up, it was used it didn’t work. I had to clean it then it finally worked. Every time I use it, I have to clean it before I brew the coffee because it won’t work One day it made a loud noise. I thought it was gonna explode.
I don’t recommend this machine Nespresso you could do better.
I don’t recommend this machine Nespresso you could do better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 3, 2024
Thank you for your review, Sandra. We're certainly disappointed to hear this, and we hope you know that we're always here to help. All Nespresso machines are covered with at least a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please call us to speak with our Machine Expert to arrange next steps. We are available 24 hours a day, 7 days a week, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Jury still out
on November 12, 2024
Posted by: EstherS
from Belmar, NJ
Just got my Pop model yesterday and was anxiously waiting as my old machine died and leaked all over. Disappointed the water tank did not swivel but liked the quality of the water tank. Extremely disappointed in the temperature of my cup of coffee this morning when I used it for the first time. I still had to heat it more in my microwave for 30 seconds. Other reviews mentioned it was loud. Boy they were not kidding. What is wrong with your engineering department that they can’t design a coffee maker that does not sound like you are at the Indy 500? For the investment consumers make in the cost of the capsules we are entitled and expect a quality coffee maker. Nespresso, you can do better and owe it to your consumers to do better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 13, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
footprint is too large
on November 8, 2024
Posted by: ddnyc
from nyc
the water tank on the side is a deal break for me, it doubles foot print and prevents this machine from being the space saver it claims to be. I really want a vertuo machine, but may have to go with the orginal capsules
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, November 9, 2024
Thank you for your feedback. We regret to learn that our Vertuo Pop Plus did not meet your expectations. We are here to assist and would like to suggest our VertuoPlus, which features an adjustable water tank option, or our Vertuo Next machine, with the water tank positioned at the back.
The VertuoPlus is more comparable in size, measuring W 8.7 in, H 12.7 in, and D 12.8 in, while the Vertuo Next may be slightly larger than expected, with dimensions of W 5.5 in, H 12.4 in, and D 16.8 in.
We trust that this information will assist you in selecting your new machine. If you have any further questions, we're happy to help! Please do not hesitate to contact us through our toll-free number, 800-562-1465.
The VertuoPlus is more comparable in size, measuring W 8.7 in, H 12.7 in, and D 12.8 in, while the Vertuo Next may be slightly larger than expected, with dimensions of W 5.5 in, H 12.4 in, and D 16.8 in.
We trust that this information will assist you in selecting your new machine. If you have any further questions, we're happy to help! Please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great technology
on November 5, 2024
Posted by: Lovely cup
from California
Verry good verry uesdfulll my fast choice or verry cheap
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Pretty Good
on November 3, 2024
Posted by: TA
from SF, CA
[This review was collected as part of a promotion.] I bought this a few weeks ago and so far it's cool. I can't get the coffee to not be bitter though and I've tried so many pod types.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A., Customer Service, November 4, 2024
Thanks for your review. We're delighted you are enjoying your new Vertuo Pop+ machine while you continue to discover our Vertuo blends to find one that best suits your taste palate. Your VertuoPop+ machine comes with a one year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. You'll want to review our Vertuo coffee blends to find an intensity that best suites your needs. The higher the number, the bolder the coffee, which will be more bitter. You may want to start from an intensity 6 which is mid range, and work your way down to intensity 2, to find your perfect coffee and espresso. We recommend starting at Melozio with an intensity of 6. Solelio is the lightest coffee blend with an intensity of 2. Enjoy finding the pefrect cup of coffee with your Veruto Pop+ machine!
Written by a customer while visiting Nespresso USA
Customer Rating
4
New Nespresso Vertuo Pop+
on November 2, 2024
Posted by: Dee
from NorCal
[This review was collected as part of a promotion.] RIP our Covid-era Keurig. Who knew coffee was more than coffee? Apparently a lot of people. We purchased a new entry-level Nespresso Vertuo Pop+ and have been enjoying an elevated coffee experience. Pros: Simplicity, the crema and the variety of flavors and sizes. Cons: The manual opening/closing, the costs of the pods. We haven’t found our go-to variety yet but we’re enjoying the research.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Mug Tray Too Small
on October 30, 2024
Posted by: Jamie
from Atlanta, GA
The mug tray is too small! For one of the few Vertuo machines that delivers an "XL Size" cup of coffee, why is the platform for the mug so blasted small? The bottom of my mug, a fairly standard size 12 oz coffee mug, hangs half off the tiny little platform. I could remove the platform entirely but then there are two holes in front of the machine that make it look like a part is missing. I have had the same issue with other Nespresso machines. I realize that espresso cups fit espresso machines. However, if you're going to offer machines that serve a regular size cup of coffee, please make the platform at least large enough to hold a coffee mug! Returning the machine without using it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, October 31, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA