Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Average customer rating
4.6
(1,122 Reviews)
Rating breakdown 1,122 reviews
5 Stars
902
4 Stars
125
3 Stars
33
2 Stars
17
1 Star
45
92%of customers recommend this product.
(
948 out of
1,026)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Customer Rating
5
Love the Color!
on July 1, 2025
Posted by: itb7
from Miami, FL
[This review was collected as part of a promotion.] Absolutely love this coffee maker! The colors are to die for and it works perfectly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Pretty color!
on June 25, 2025
Posted by: QTBT
from NJ
[This review was collected as part of a promotion.] I bought this in yellow a month ago and I love the color and how easy it is to use it. The cleaning instructions are simple and easy! I am obsessed with this color combination. Gives such brightness in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
on June 19, 2025
Posted by: Lee
from Pleasanton, CA
[This review was collected as part of a promotion.] I love the coffee. The machine is a bit loud. It definitely is a wake up call.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Vertuo Pop versus Vertuo Deluxe
on June 14, 2025
Posted by: Jpjr
from PR
I bought the Vertuo Pop machine a month ago. Since my counter space is limited, I selected this machine. The machine is ok. However, if you have the counter space, I would buy the Vertuo Deluxe machine. My brother has it and the machine prepares a better coffee. The cost difference between the 2 is minomal
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha, Customer Service, June 16, 2025
Thank you for your review. We’re sorry to learn that your Vertuo Pop Plus is not meeting your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. Your Vertuo Pop Plus machine is Bluetooth Compatible, to ensure that the machine continues functioning like it was designed to, we recommend that you pair your machine to your smart device to push through any necessary firmware updates. If you need assistance with your Vertuo Pop Plus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on June 13, 2025
Posted by: randykuo
I really love the design of the Nespresso x Blue Bottle collaboration—it's a pleasure just having it at home. Plus, I get to enjoy delicious coffee as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage.
on June 13, 2025
Posted by: Marina
from GA
I purchased this machine a couple months ago, and regrated from day one.
For some reason water doesn't get through the coffee grains. Lots of wasted coffee pods!!
For some reason water doesn't get through the coffee grains. Lots of wasted coffee pods!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, June 14, 2025
Thank you for your review. We are dismayed to learn that in only a couple of months you have been experiencing issues with your Vertuo Pop+ machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair and replacement options. Please do not hesitate to contact us. Our Machine Experts would be pleased to assist you by troubleshooting your machine to find the best solution possible. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Make My Day
on June 11, 2025
Posted by: Kim
from Haines, Alaska
My children got me this for Christmas this year and I am loving it... My daughters took me on a trip to Europe, and I loved the coffee there... It was so rich and exceptional. A Nespresso machine was in our Airb&b. Once we figured out how to use it,,,,,we were sold on it, this coffee made my day. I am really enjoying my Veruo POP
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not what we expected
on June 9, 2025
Posted by: Schlick
from Minnesota
We bought this Vertuo Pop Plus for use in our RV, we love our coffee. We have used Nespresso machines in our home for awhile now, we have had 3 machines and all have made great coffee. This one was not up to the standards that we expected from Nespresso, It is loud, it leaked coffee from somewhere, and was just a disappointment. We did return it within the 30 days and are still looking to replace it in our Trailer with another Nespresso Machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, June 10, 2025
Thank you for your review, Schlick. We are sorry to hear that your Vertuo Pop+ machine did not meet your expectations and that you were unable to enjoy your Nespresso Coffee Moments. However, we are pleased to know that you had the opportunity to speak with a Machine Specialist and that you are in the process of returning your machine. If you need assistance with recommendations for a new machine or have any other inquiries, please do not hesitate to contact us at our toll-free number, 800-562-1465. Thank you!
Written by a customer while visiting Nespresso USA