Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Average customer rating
4.6
(1,122 Reviews)
Rating breakdown 1,122 reviews
5 Stars
902
4 Stars
125
3 Stars
33
2 Stars
17
1 Star
45
92%of customers recommend this product.
(
948 out of
1,026)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Customer Rating
5
Better than a cafe
on October 26, 2025
Posted by: heatherg622
I love the variety of drinks this machine can be used to make. The XL pods have replaced the need to make pour over every morning! Pair it with an Aeroccino or other milk steamer and kiss the coffee shop goodbye.
Written by a customer while visiting influenster.com
Customer Rating
5
Better than a cafe
on October 26, 2025
Posted by: heatherg622
I love the variety of drinks this machine can be used to make. The XL pods have replaced the need to make pour over every morning! Pair it with an Aeroccino or other milk steamer and kiss the coffee shop goodbye.
Written by a customer while visiting influenster.com
Customer Rating
1
Will stop working within months
on October 12, 2025
Posted by: JS
from Boston
Do not recommend. This machine is useless, a waste of money and will break not long after you buy it. I descaled it as I was instructed and immediately after it stops working and nothing will fix it. In store help was also useless. We have had 3 different vertuo machines and all three have stopped working within months. If you do buy one, get the older models. The older models actually are great and have lasted years. Could not recommend the vertuo less.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, October 13, 2025
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible experience
on September 30, 2025
Posted by: Clinton70
from Atlanta GA
I bought this machine in July 2025.
It has been a nightmare. It only brews about 1/2 to 2/3 a cup before blinking red. I have run every diagnostic on Nespresso site and watched every relevant Youtube video trying to trouble shoot. Now it is leaking from underneath. A puddle accumulates on the counter every time I try to brew a cup of coffee. I wish I could post photos and videos to demonstrate what we are dealing with when try to make coffee.
It has been a nightmare. It only brews about 1/2 to 2/3 a cup before blinking red. I have run every diagnostic on Nespresso site and watched every relevant Youtube video trying to trouble shoot. Now it is leaking from underneath. A puddle accumulates on the counter every time I try to brew a cup of coffee. I wish I could post photos and videos to demonstrate what we are dealing with when try to make coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 1, 2025
Thank you for your review, Clint. We hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week to speak with a machine expert.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing
on September 18, 2025
Posted by: LynneC
from Lincoln, NE
Light usage but only lasted 5 months. It just stopped. We couldn't even get it to run long enough to descale. It was disappointing since it's not exactly an inexpensive machine. I should have stuck to Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., September 19, 2025
Thank you for your review, Lynne. All machines are covered by at least a one-year warranty and we are always here to help. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Durable and makes amazing coffee
on September 17, 2025
Posted by: sw69
I thought I only liked coffee until I got this machine. It gets used multiple times a day and never fails me. Its compact size leaves plenty of room on my counter.
Written by a customer while visiting influenster.com
Customer Rating
5
Durable and makes amazing coffee
on September 17, 2025
Posted by: sw69
I thought I only liked coffee until I got this machine. It gets used multiple times a day and never fails me. Its compact size leaves plenty of room on my counter.
Written by a customer while visiting influenster.com
Customer Rating
5
on September 12, 2025
Posted by: Blue bottle
from Beaverton, OR
[This review was collected as part of a promotion.] Love it! We’ve stopped going out for coffee. Now enjoying our coffee in the comfort of our own home!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA