Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Average customer rating
4.6
(1,233 Reviews)
Rating breakdown 1,233 reviews
5 Stars
991
4 Stars
142
3 Stars
35
2 Stars
17
1 Star
48
92%of customers recommend this product.
(
1,017 out of
1,100)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Customer Rating
3
Machines Do Not Last
on June 22, 2026
Posted by: RebAdler
from Gurnee Illinois
I am on my third Nespresso machine, the latest being a Pop. Just tossed that one in the trash this morning, after it stopped working and made a huge mess on my counter by leaking coffee all over. These machines do not last. I love the coffee but these machines are not durable. I clean it regularly, despite the cleaning cycle being complicated to engage. I get that with a small compact machine, there is no room for a "cleaning cycle" button. However, the instructions require watching the video each and every time. It's a ridiculous sequence of turning the handle and pressing the button in multiple presses. I am thinking of going back to a manually operated espresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 22, 2026
We're certainly disappointed to hear this, and we hope you know that we're always here to help. Machine experts are available 24/7 for comprehensive troubleshooting and all machines are covered by at least a one-year warranty. If you still have your machine and would like to arrange next steps, please call us at 800-562-1465. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice design
on June 4, 2026
Posted by: Mickeymom
from Bay Area, CA
[This review was collected as part of a promotion.] I replaced my old Nespresso machine to this Vertuo Pop. Very slim design for our tiny kitchen. It does what it shoud do. Pretty and simple. Very happy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Slim and retro
on May 30, 2026
Posted by: Dvora
from Illinois
[This review was collected as part of a promotion.] Love the retro look, super slim and fits nice on the counter. It doesn’t make large carafe coffees but besides that we like it more than the original.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Lovin’ The Coffee Machine Again
on May 29, 2026
Posted by: Delz
from Fair Oaks Calif.
[This review was collected as part of a promotion.] We bought the Vertuo Pop Plus to replace a Keurig we had for several years, what a great decision! We have found it is much easier to use, the appearance and functions of the Nespresso Coffee Machine is far superior to the previous machine we had.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Gorgeous!!!!
on May 28, 2026
Posted by: EdenEmber
from Woodbridge, VA
[This review was collected as part of a promotion.] Once I saw this gorgeous pale green I knew I had to get it!!!!! Hope more accessories come in this color soon!!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on May 28, 2026
Posted by: maureen418
from denver colorado
[This review was collected as part of a promotion.] We bought this a month ago as our old one (4 years old) broke. This one is much smaller and take up less counter space. Hoping it lasts longer than the last one!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Perfect size!
on May 28, 2026
Posted by: tmur
from Georgetown, DE
[This review was collected as part of a promotion.] I love this machine! My only gripe is that I kind of feel like i'm going to break it when I open/close it since it is not manual. My old Nespresso machine automatically opened/closed with the press of a lever, so it's a bit of an adjustment for me. I also wish the machine was a bit taller so I can fit taller cups under the pour, but I just transfer from my mug. The colors are so pretty, the machine is tiny and mighty, and the coffee tastes great! It's the perfect size for my countertop.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not worth it!
on May 22, 2026
Posted by: dee
from NY
We literally bought this machine at Christmas. Never worked correctly and now 5 months later, the machine doesn't work at all. Not worth it. Very poor product. What a disappointment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 23, 2026
Thank you for your review. We'd like to escalate this sentiment so we can find a satisfactory solution. Please call us at 800-562-1465 where we are available 24/7.
Written by a customer while visiting Nespresso USA