Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Average customer rating
4.6
(1,122 Reviews)
Rating breakdown 1,122 reviews
5 Stars
902
4 Stars
125
3 Stars
33
2 Stars
17
1 Star
45
92%of customers recommend this product.
(
948 out of
1,026)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Customer Rating
1
No hot coffee to enjoy.
on April 19, 2024
Posted by: vobill55
from Hartwick, ny
Received as a gift from my daughter so I am forced to use it. I still have my Mocha Master which makes super-hot, enjoyable coffee. The Nespresso only makes slightly hot cup coffee which forces me to drink the coffee quickly before it cools off. No chance to enjoy the coffee. My wife adds milk so she must microwave the coffee to get it hot. I did write a review but never heard back. What is the temperature of the coffee coming out of the Nespresso supposed to be?
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 20, 2024
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty, and we provide lifetime troubleshooting support. The machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. We feel confident we can help resolve the temperature issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso Vertuo Pop Plus!
on April 16, 2024
Posted by: Baby Pop
from Bland,VA
[This review was collected as part of a promotion.] I had heard many good things about the Vertuo Pop Plus and wanted to try it since it has Expert Mode and is a small machine. I am very happy with this addition to my Nespresso collection. I am truly a Nespresso addict and can’t ever imagine drinking any other coffee! Thanks Nespresso!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the Mango Machine
on April 15, 2024
Posted by: gabbythemanager
from san francisco, ca
[This review was collected as part of a promotion.] I bought this a couple of weeks ago and I love it!! The yellow mango is such a cute color and is small enough to have other items on the counter. I've only filled the water container once since I've used it and it lasts for about 5-6 servings. I love the fresh espresso smell and it definitely feels like i'm in an actual coffee shop when I use this machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke
on April 15, 2024
Posted by: Jason
from 92657
1 month old. Won’t turn on. Leaks coffee too. My old Nespresso machine leaks way worse but at least it still powers on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 16, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience. Our Machine Experts would be delighted to assist you with your Nespresso machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE THE PINK!
on April 10, 2024
Posted by: Lili
from Clarksville, TN
[This review was collected as part of a promotion.] I only recently purchased my new machine, but I’ve already used it about 03 times & it works just perfect. I look forward to the mornings now a bit more knowing I can prepare a freshly brewed iced latte in an instant!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best investment ever!
on April 10, 2024
Posted by: tngirl2024
from knoxville,tn
Great machine, worth every penny. Once you figure out your favorite pods, sauces and syrups your coffee will be better than any take out place!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Ok but not great
on April 10, 2024
Posted by: Prebs
from FL - Coffee maker resides in OH
I purchsed this for a gift for my brother. I was able to set up and use the machine. It is larger than his old one. It holds more water so less refilling the machine. You have to pay attention to the pods to ensure you are buying the ones for the correct size cups. The section the pod goes in requires you to push down the top with a good amount of effort to get it to close, not a one handled operation. The ice coffee option is a plus, I prefer ice coffee over hot. I like the color options. For myself would probably look at other options for nesspresso machines if I were to puchase another. Over all the product does as intended makes hot or ice coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy & Fast!
on April 10, 2024
Posted by: Em
from Scottsdasle, Arizona
[This review was collected as part of a promotion.] This has really changed my morning routine - I love not having to wash my big coffee pot every morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA