Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Average customer rating
4.6
(1,122 Reviews)
Rating breakdown 1,122 reviews
5 Stars
902
4 Stars
125
3 Stars
33
2 Stars
17
1 Star
45
92%of customers recommend this product.
(
948 out of
1,026)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Customer Rating
5
Awesome color
on May 12, 2024
Posted by: Tiffany
from Pennsylvania
[This review was collected as part of a promotion.] Love it and the colors! I can’t wait to use this for a long time !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on May 11, 2024
Posted by: Covfefe
from TX
I just bought this machine after my Vertuo Next stopped working and I decided to forgo sending it back in to most likely never get repaired. I purchase this machine due to its smaller size and ability to make larger sizes of coffee than my old Next. This machine is a disappointment in quality. It does not have the same quality aesthetic as my chrome Next, it has plastic parts where my Next had metal and it is so loud when making coffee! My husband said it sounds like a lawn trimmer. Despite this, the coffee it brewed was good and hot. However, I am going to return this machine due to its overall aesthetic and part concerns so that I can buy either a more basic model and forgo the larger size pod capability :( or splurge on the Latissima. My concern with the Latissma is that I can see it has the same locking mechanism as the Next which was always difficult to shut, it has plastic vs metal parts that I saw in the online video, and people say the milk froth isn’t hot enough. Also, I’m concerned these newer models are not going to last if they have cheapened their manufacturing like so many companies have done post COVID due to supply chain issues, inflation, freight and labor cost increases. It’s an unfortunate time we live in right now.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 13, 2024
Thank you for your review. We are disappointed to learn you have experienced issues with your recent Vertuo Pop+ machine purchase. We understand your desire to have a Nespresso machine that can brew larger capsules like Cold Brew and Alto capsules in a color and style you prefer. Our machines come with a 30-day return and exchange policy as well as a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We recommend calling in to speak with a Coffee Specialist as soon as is convenient for you within 30 days of your purchase. We are confident we will find a Nespresso model that meets all your needs. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Fast
on May 4, 2024
Posted by: carcat22
from Albuquerque NM
[This review was collected as part of a promotion.] Works great coffee always tastes great. Coffee comes out nice and hot.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on April 28, 2024
Posted by: Nay820
from Florida
[This review was collected as part of a promotion.] I bought a couple of months ago and absolutely love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee Machine
on April 26, 2024
Posted by: W1nn12
from Hawaii, HI
[This review was collected as part of a promotion.] I just got it today. I tried it right after I installed it, and I liked it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Adorable
on April 24, 2024
Posted by: padysly
from Tucson, Arizona
[This review was collected as part of a promotion.] I bought this a month ago and its beautiful, smaller than i thought it would be.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on April 22, 2024
Posted by: RBW
from Falls Church, VA
[This review was collected as part of a promotion.] Great machine! Love the different pod options that are available.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a good first experience.
on April 21, 2024
Posted by: Defective Pop
from Nj
Sounds like a Harley Davidson when it brews and coffee leaks out of the bottom. Returning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn that your Vertuo Pop+ machine is not functioning to your satisfaction. We can only imagine how disappointing it is when you’re not able to brew your favorite Nespresso blends, and we apologize for any inconvenience.
It is normal for all Nespresso machines to make some noise during operation. Please keep in mind the following factors that may be contributing to the noise:
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• A capsule in the capsule chamber will dampen the noise of the pump.
• The machine should be stable, with four rubber feet on the bottom. If any rubber feet are missing, it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop.
Should you require additional assistance, we are pleased to offer a lifetime of troubleshooting 24 hours a day, 7 days a week, via the toll-free number 800-562-1465. Your machine comes with a one-year warranty. We offer repair & replacement options via our Assistance Service Program.
It is normal for all Nespresso machines to make some noise during operation. Please keep in mind the following factors that may be contributing to the noise:
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• A capsule in the capsule chamber will dampen the noise of the pump.
• The machine should be stable, with four rubber feet on the bottom. If any rubber feet are missing, it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop.
Should you require additional assistance, we are pleased to offer a lifetime of troubleshooting 24 hours a day, 7 days a week, via the toll-free number 800-562-1465. Your machine comes with a one-year warranty. We offer repair & replacement options via our Assistance Service Program.
Written by a customer while visiting Nespresso USA