Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Average customer rating
4.6
(1,233 Reviews)
Rating breakdown 1,233 reviews
5 Stars
991
4 Stars
142
3 Stars
35
2 Stars
17
1 Star
48
92%of customers recommend this product.
(
1,017 out of
1,100)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Customer Rating
5
BEST COFFEE MACHINE EVER
on September 15, 2024
Posted by: jane50
from San Diego
[This review was collected as part of a promotion.] I got my nespresso a month ago and I love the coffee it makes its amazing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best Coffee Machine Ever!
on September 14, 2024
Posted by: PhDPodMan
from New York, NY
[This review was collected as part of a promotion.] I’ve tried a number of coffee machines in my life and to my dismay, the coffee tasted either too weak or bitter-until now. When I purchased the Nespresso Vertuo coffee maker, I tried a variety of different flavors and they all tasted wonderful! I’m going to recommend this superb machine to friends.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this Nespresso
on September 11, 2024
Posted by: Lminner13
from Phoenix AZ
[This review was collected as part of a promotion.] My first Nespresso machine.i love it.but had a hard time with it not reading bar code
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great tidy coffee & espresso machine
on September 10, 2024
Posted by: Nespresso
from Oakdale, NY
[This review was collected as part of a promotion.] I bought this for my daughter in college & she is pleased with it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cumbersome but cool looking
on September 10, 2024
Posted by: Sheyshey
from Ohio
I've owned another vertuo machine for years that has the automated open and close feature which I much prefer over the Pop machine. While it does make great coffee and looks cool, it lacks in function. It is extremely l
oud when brewing and requires 2 hands to close and lock the machine. It's kind of a cumbersome design. Overall, I'm glad I purchased it because I wanted something different from what I already own, but I much prefer my automated vertuo machine due to it's quietness, brewing and cleaning capabilities and automation.
oud when brewing and requires 2 hands to close and lock the machine. It's kind of a cumbersome design. Overall, I'm glad I purchased it because I wanted something different from what I already own, but I much prefer my automated vertuo machine due to it's quietness, brewing and cleaning capabilities and automation.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, September 11, 2024
Thank you for your review. We are sorry to learn that you have not enjoyed your Vertuo Pop+ machine as much as your first Vertuo machine. Customer comments help us to improve the quality of our products and services, and we appreciate the time you have taken to provide these comments. This feedback will be forwarded on to the appropriate teams here for further consideration.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not bother spending all this money
on September 8, 2024
Posted by: Hockeymomsl
from Dublin ohio
Good coffee BUT. Unable to descale the machine. I bought it roughly 12months ago . Bought the descaling solution from them
Found a miryad of instructions and videos to no avail. Hours later and all solution gone it's still not working. Fed up . Going into the trash to morrow
Found a miryad of instructions and videos to no avail. Hours later and all solution gone it's still not working. Fed up . Going into the trash to morrow
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, September 9, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If out of warranty, we offer other options that our Machine Experts would be pleased to share with you to assist with providing the best resolution. We’re available 24 hours a day 7 days a week. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to Use and High Quality Coffee
on September 4, 2024
Posted by: Amb17
from Virginia
[This review was collected as part of a promotion.] I bought this a month ago and I am so happy that I did! Easy to use and brews a “barista in a cafe” quality cup of coffee and shot of espresso. I’m so glad I made the switch to nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
iffy
on September 2, 2024
Posted by: NJGB
from Richmond, Texas
Ive had to buy three (3) machines. The first two did not descale correctly despite my neurotic attention to the kinda detailed you tube videos, buying the pricey de-scaler pouches, and scrupulous detail to keeping the machine clean--the light was always funky on top, signaling a problem.
Although it's an iffy machine, it does (when working properly) make decent coffee with horrendously pricey capsules, and has a smallish foot print on my small counter. I used store-bought water, with NO additives, as my tap in this county is considered "hard"; I do not wanna destroy this small machine with lousy water.
Despite careful daily attention to detail, it still required my purchasing three machines, which I am not happy about. The"traditional" decanter-style machines better engineered for longevity. Perhaps you will have better luck.
Despite careful daily attention to detail, it still required my purchasing three machines, which I am not happy about. The"traditional" decanter-style machines better engineered for longevity. Perhaps you will have better luck.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your review, Naomi. We’re disappointed to learn of your recent issues when attempting to descale multiple Vertuo Pop+ machine purchases. We appreciate your attention to detail when it comes to machine maintenance. We have documented your experience to your account for review. We sincerely apologize for any frustration or inconvenience this may have caused. At this time, we only see one purchase registered. We want to assist you in registering all your machines, resolving maintenance issues, and offering all options via our Assistance Service Program. Your machines come with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number. Please contact us at 1-800-562-1465 at your earliest opportunity so we may address your machine issues. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA