Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Average customer rating
4.6
(1,122 Reviews)
Rating breakdown 1,122 reviews
5 Stars
902
4 Stars
125
3 Stars
33
2 Stars
17
1 Star
45
92%of customers recommend this product.
(
948 out of
1,026)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Customer Rating
5
best coffee machine
on September 25, 2024
Posted by: aka301
from Bethesda, MD
It was gift and my first Nespresso machine enjoying every morning since I got it. Trying different coffee pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on September 23, 2024
Posted by: Seventhsee
from USA
Wow. Constant problems. Making a cup of coffee has never been such a pain. Every morning for two weeks I've looked at this machine and asked "Are you going to make coffee this morning?" Sometimes it does and sometimes it doesn't. New capsules, two cups over the course of an hour and constant error messages. It was a gift, which makes it even worse. The latch on my previous coffeemaker broke, but guess what I've gone back too? Yes, holding the top down for three minutes while it brews. I used to have a Nespresso (older model) that worked fine but I gave a way when I moved. This one is awful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, September 24, 2024
Hi. Thank you for your review. We are dismayed to learn your Vertuo Pop Plus machine does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
BEST COFFEE MACHINE EVER
on September 15, 2024
Posted by: jane50
from San Diego
[This review was collected as part of a promotion.] I got my nespresso a month ago and I love the coffee it makes its amazing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best Coffee Machine Ever!
on September 14, 2024
Posted by: PhDPodMan
from New York, NY
[This review was collected as part of a promotion.] I’ve tried a number of coffee machines in my life and to my dismay, the coffee tasted either too weak or bitter-until now. When I purchased the Nespresso Vertuo coffee maker, I tried a variety of different flavors and they all tasted wonderful! I’m going to recommend this superb machine to friends.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this Nespresso
on September 11, 2024
Posted by: Lminner13
from Phoenix AZ
[This review was collected as part of a promotion.] My first Nespresso machine.i love it.but had a hard time with it not reading bar code
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great tidy coffee & espresso machine
on September 10, 2024
Posted by: Nespresso
from Oakdale, NY
[This review was collected as part of a promotion.] I bought this for my daughter in college & she is pleased with it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cumbersome but cool looking
on September 10, 2024
Posted by: Sheyshey
from Ohio
I've owned another vertuo machine for years that has the automated open and close feature which I much prefer over the Pop machine. While it does make great coffee and looks cool, it lacks in function. It is extremely l
oud when brewing and requires 2 hands to close and lock the machine. It's kind of a cumbersome design. Overall, I'm glad I purchased it because I wanted something different from what I already own, but I much prefer my automated vertuo machine due to it's quietness, brewing and cleaning capabilities and automation.
oud when brewing and requires 2 hands to close and lock the machine. It's kind of a cumbersome design. Overall, I'm glad I purchased it because I wanted something different from what I already own, but I much prefer my automated vertuo machine due to it's quietness, brewing and cleaning capabilities and automation.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, September 11, 2024
Thank you for your review. We are sorry to learn that you have not enjoyed your Vertuo Pop+ machine as much as your first Vertuo machine. Customer comments help us to improve the quality of our products and services, and we appreciate the time you have taken to provide these comments. This feedback will be forwarded on to the appropriate teams here for further consideration.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not bother spending all this money
on September 8, 2024
Posted by: Hockeymomsl
from Dublin ohio
Good coffee BUT. Unable to descale the machine. I bought it roughly 12months ago . Bought the descaling solution from them
Found a miryad of instructions and videos to no avail. Hours later and all solution gone it's still not working. Fed up . Going into the trash to morrow
Found a miryad of instructions and videos to no avail. Hours later and all solution gone it's still not working. Fed up . Going into the trash to morrow
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, September 9, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If out of warranty, we offer other options that our Machine Experts would be pleased to share with you to assist with providing the best resolution. We’re available 24 hours a day 7 days a week. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA