Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Average customer rating
4.6
(1,122 Reviews)
Rating breakdown 1,122 reviews
5 Stars
902
4 Stars
125
3 Stars
33
2 Stars
17
1 Star
45
92%of customers recommend this product.
(
948 out of
1,026)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by De'Longhi Limited Edition Full - White and Gold
Customer Rating
1
If only if worked as good as it looks
on January 8, 2025
Posted by: Bud
from Indiana
Received this as a gift and I am very disappointed. It only works when it wants to. I have to open and close the lid over and over again and it may or may not work. Tried changing pods which didn't help. The majority of the time I just resort to making a cup of instant coffee. No one needs this kind of frustration first thing in the morning!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 9, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Pop isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Get yourself through the newborn stage!
on January 7, 2025
Posted by: 30sMom
from Salem, NJ
I absolutely love this machine. I have used it at least 1x a day for the past year. It helped me get through the newborn stage!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Chose a Different Machine
on January 6, 2025
Posted by: lb795
from Rochester, NY
We bought this a few weeks ago after having the Vertuo Plus for years. We loved the Vertuo Plus and used it daily for 5 years before it started having issues on and off, thought it never stopped working. The Vertuo Pop is not only considerably louder, it is having issues turning on when a new pod is inserted for brewing only a week out of the box. While I understand that the machine is meant to take up less counter space, it doesn't consume that much less space, the compartment for discarded pods is less than half the size, and the way that it comes out of the machine means that it can't even be completely full before it has to be emptied if you don't want to deal with a cascade of pods. I have no idea how this machine is rated so highly, I would never suggest it over the other options, except that it can brew the larger sized pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 8, 2025
Thank you for your review and detailed feedback. We’re disappointed to learn your Vertuo Pop+ is not meeting your expectations. We apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your Vertuo Pop+ comes with a one-year warranty and a lifetime of troubleshooting assistance. Please contact us at 1-800-562-1465 at your earliest opportunity so we can assist you with resolving your machine issue. We have return and exchange options within 30 days of your purchase from us if you would like to consider a different model that meets your needs. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Understand That You Are Buying a Flawed Machine
on January 3, 2025
Posted by: NoCoffee
from Florida
Worked pretty well initially…now, it’s only sporadically making coffee. It also leaks coffee everywhere—except in my cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 4, 2025
Thank you for your review and honest feedback, C. We’re disappointed to learn that your Vertuo Pop+ is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please get in touch with us at 1-800-562-1465 at your earliest opportunity so we may assist you in resolving your machine issue. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Machine
on January 3, 2025
Posted by: Dylan
[This review was collected as part of a promotion.] Wasn’t quite sure what to expect at first. But I had the original about ten years ago and decided to try there new machine and I love it. The creamy tops it leaves and the ease of use. I just need to find a coffee from there selection I love. They have so many to choose from it’s difficult. But it will get done. Thanks
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use. Expels pod with each use.
on January 2, 2025
Posted by: Pam1060
from Oregon
Bought the Vertuo Pop Plus for my husband and the whole family loves it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easier open
on December 31, 2024
Posted by: Tiff
from Richmond California
[This review was collected as part of a promotion.] I love the machine but the reason for not giving a five is because you can’t open or close with ease or one hand , now I’m still young but mom that is older and has some difficulties with her hands have trouble with the open and close of the machine but other than that love the pop plus
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect
on December 31, 2024
Posted by: Ellee
from Richmond, va
[This review was collected as part of a promotion.] Got for myself for Christmas! Have been using it every day and love it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA