Customer reviews from lg.com
LG - PuriCare Smart 50-Pint Smart Dehumidifier - Energy Star, Continuous Drain Option, 8.6 Quart Bucket Capacity - White
Average customer rating
3.7
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for LG - PuriCare Smart 50-Pint Smart Dehumidifier - Energy Star, Continuous Drain Option, 8.6 Quart Bucket Capacity - White
Customer Rating
5
LG quality comes through
on July 28, 2026
Posted by: Bhell79938
I at first was a bit hesitant when I saw the one star review but I trusted LG and bought it. Works GREAT, very quiet and super efficient. Waited a week and got another for my son. Highly recommended
Response from lg.comBy ^Rich, LG Digital Care Team, July 28, 2026
Hello there, Bhell! Thanks for the great review. Always nice hearing your dehumidifier is delivering that quiet, efficient performance you were hoping for. If you ever need help with anything, @LGUSSupport is here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
5
Great Unit - Quite
on July 21, 2026
Posted by: CJON
Very Quite unit when compared to our previous LG Dehumidifier. Removes water efficiently.
Response from lg.comBy LG, July 27, 2026
Hi, Christopher! We are thrilled to hear how quietly and efficiently your LG DT501BKR0 dehumidifier is working to keep your space comfortable! It is awesome to know that the upgraded performance is making such a noticeable difference for your home. Should you ever need any assistance or have questions down the road, please feel free to reach out to us at @LGUSSupport. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Failed after few days.
on July 7, 2026
Posted by: LG BE BETTER
Used it for like a few days, and already have an issue.
When it is on Auto mode, it shuts off for no reason. and giving me an alert on the app the room humidity level is high.
You turn it on and after few minutes it shuts off again...
You turn it on and after few minutes it shuts off again...
I just initiated return, they dont provide replacement unit.
Quality
1
Features
4
Value
1
Response from lg.comBy ^Rich, LG Digital Care Team, July 8, 2026
Hello there, thank you for sharing your experience with your LG PuriCare Sonoran 50‑Pint Smart Dehumidifier DT501BKR0. We understand you’re seeing the unit turn off in Auto mode, and we appreciate you taking a moment to let us know so we can offer clear guidance.
Your DT501BKR0 adjusts automatically in Auto mode, and the manual explains how the unit behaves when humidity rises. Here’s the part that directly supports your issue:
⦁ Auto mode turns on with the Start/Stop button
⦁ Press Mode to select Auto
⦁ Fan speed can be set to Auto, Low, Medium, or High
⦁ Humidity level cannot be adjusted in Auto mode
If Auto mode continues shutting off, switching to Continuous mode helps keep the unit running steadily while you monitor the room:
⦁ Press Start/Stop to turn the unit on
⦁ Press Mode to select Continuous
For full guidance, here is the manual link for your model:
LG DT501BKR0 Manual & Support
https://www.lg.com/us/support/product/lg-DT501BKR0.AWHEUS?tab=1
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
‑Rich
Your DT501BKR0 adjusts automatically in Auto mode, and the manual explains how the unit behaves when humidity rises. Here’s the part that directly supports your issue:
⦁ Auto mode turns on with the Start/Stop button
⦁ Press Mode to select Auto
⦁ Fan speed can be set to Auto, Low, Medium, or High
⦁ Humidity level cannot be adjusted in Auto mode
If Auto mode continues shutting off, switching to Continuous mode helps keep the unit running steadily while you monitor the room:
⦁ Press Start/Stop to turn the unit on
⦁ Press Mode to select Continuous
For full guidance, here is the manual link for your model:
LG DT501BKR0 Manual & Support
https://www.lg.com/us/support/product/lg-DT501BKR0.AWHEUS?tab=1
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
‑Rich
Written by a customer while visiting lg.com