Customer reviews from https://www.asus.com
ASUS - Zenbook S16 16" 3K OLED Touch Screen Laptop - AMD Ryzen AI 7 445 - 32GB RAM - 1TB SSD - Copilot+ PC - Scandinavian White
Average customer rating
2.5
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for ASUS - Zenbook S16 16" 3K OLED Touch Screen Laptop - AMD Ryzen AI 7 445 - 32GB RAM - 1TB SSD - Copilot+ PC - Scandinavian White
Posted by: Daniel
from Chicago area
Verified Purchase:Yes
Why does the mouse and touchpad keep going out every couple of days -- leaving me unable to navigate or move forward?? My only option is to do a hard shutdown.
Response from https://www.asus.comBy CLM, October 13, 2026
Dear Daniel,
Thank you for your comment.
We certainly understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing issues with the mouse and touchpad. To resolve the problem, ensure the Windows, chipset and touchpad drivers are up to date. Updates for this laptop are posted at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_download?model2Name=UM5606GA. Additionally, if you are accessing web applications, check if this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect the responsiveness of the touchpad.
Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We certainly understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing issues with the mouse and touchpad. To resolve the problem, ensure the Windows, chipset and touchpad drivers are up to date. Updates for this laptop are posted at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_download?model2Name=UM5606GA. Additionally, if you are accessing web applications, check if this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect the responsiveness of the touchpad.
Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Mario A
from Texas
Frequency of use:Daily
Verified Purchase:Yes
Great features and generally a great laptop. Hoping a few updates are working out some kinks that are showing up the laptop. Still having issues with memory even though it's twice as much as what I had before.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com