Customer reviews from Dyson
Dyson - W1 PencilWash Wet and Dry Cleaner + Dok Cordless Wet Floor Cleaner - Ultra Blue
Average customer rating
4.7
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
71
4 Stars
6
3 Stars
2
2 Stars
2
1 Star
2
95%of customers recommend this product.
(
69 out of
73)
Customer Reviews for Dyson - W1 PencilWash Wet and Dry Cleaner + Dok Cordless Wet Floor Cleaner - Ultra Blue
Posted by: AB-RST
Verified Purchase:Yes
We have had it for about a month and it does replace a mop and does a reasonable job for daily cleaning. Definitely not as powerful as some of the floor washers that spray/scrub and vacuum up the solution. Would hav expected a bit more cleaning power for the price, but definitely quite convenient and easy to use as a mop.
Response from DysonBy Dyson Customer Service, April 27, 2026
Thank you for sharing your honest feedback. It’s great to know the machine has been useful for everyday cleaning, though we’re sorry it hasn’t met your expectations in terms of power. If you need any help or have questions our support team is available through live chat or call.
Written by a customer while visiting Dyson
Posted by: Dustyblu
Gender:Female
Verified Purchase:Yes
This machine is perfect for us. It is lightweight very easy to use and cleans and dries our not smooth ceramic tiles so well. Easy to clean too. Very happy with our purchase
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, April 25, 2026
Thank you so much for sharing your experience with us! We're delighted to hear our machine makes cleaning your ceramic tiles easy and effective. Knowing it’s lightweight, simple to use, and easy to clean means a lot to us. Your happiness with your purchase is exactly what we aim for. Thanks for trusting Dyson in your home!
Written by a customer while visiting Dyson
Posted by: Bruintoo
from Long Beach, CA
Gender:Male
Verified Purchase:Yes
No more buying pre-moistened floor wipes. I wish the screen has an indicator for how much battery power is left just like the PencilVac. The water/cleaner reservoir is a tad small to cover our already tiny 1,300 square feet house.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Splitrock
from Lake Placid, NY
Gender:Male
Verified Purchase:Yes
As with all Dyson products this is well built, efficient and very easy to use. It is very quick and easy to set up for mopping and easy to finish, clean and put away. The water tank hold enough water for me to mop my entire upper floors of my small house in one fill. I highly recommend the PencilWash!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, April 10, 2026
Hello there, thank you for sharing your feedback. We’re thrilled that the Dyson PencilWash is making your cleaning routine so much faster and more efficient. It sounds like it’s the perfect fit for your home, especially with the tank capacity covering your entire upper floor in one go! Thank you for the high recommendation, we love having you in the Dyson family.
Written by a customer while visiting Dyson
Posted by: Johnnythemop
from Gardena, California
Gender:Male
Verified Purchase:Yes
I bought the pencil wash on the day it was released in the U.S. The pencil wash did a remarkable job cleaning my floors while I simply directed the path using the handle with ease. I have never removed so much dirty waste water as with the pencil wash. I put the handle in the charger after I was finished. Cleaning the head is simple with removal of the cleaning solution container for refill and simple slide on reattachment. l bought the pro-biotic solution to add with clean water for the next time to be used. The pencil wash is a durable precision engineered product that gives the best clean to rave about.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, April 7, 2026
Thank you so much for your kind and positive feedback. It truly means a lot! We deeply appreciate the time you took to share your feedback, and we want to assure you that your input is valued and will be kept in mind moving forward. Your encouragement motivates us to continue providing the best support we can, and we are grateful for the trust you place in us.
Written by a customer while visiting Dyson
Posted by: Victoria
Gender:Female
Verified Purchase:Yes
I bought this a month ago. Honestly, I’ve used better floor-washing vacuums, but I trusted the design and the Dyson brand. I own several of their products and they’ve never let me down.
This one is different. The red button on the base doesn’t close properly. I had to spend time forcing it to click just so I could start using it, which is frustrating and shouldn’t happen with a product at this price point.
Overall, this is a real usability issue.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, April 6, 2026
Hi there, we are so sorry you are having trouble with your Dyson. We always aim to provide the best possible experience for our customers, so we’d love to look into this and get it resolved for you. Please feel free to reach out via live chat or give us a call so we can help!
Written by a customer while visiting Dyson
Customer Rating
5
The best
on April 1, 2026
Posted by: Pamelam
from Los Angeles
Gender:Female
[This review was collected as part of a promotion.] Absolutely love how innovative this device is. Not only is it clean and easy to use, but it works. I love that it self cleans and the technology makes it easier for you to clean. It gets in hard to reach places and the handle allows you to get under objects. The design is sleek and does not take much room. Perfect for an apartment. Gifted by Dyson
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, April 3, 2026
Hello, thank you for sharing your feedback. We are pleased to hear that the Dyson Pencil Wash device is highly innovative, easy to use, and effective at cleaning. This level of performance reflects our commitment to engineering machines that tackle even the most stubborn debris with precision and ease. At Dyson, we strive to provide high-quality cleaning solutions that combine advanced technology with user-friendly design. Your experience reinforces our mission, and we sincerely appreciate you taking the time to share it. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. Thank you again for your feedback.
Written by a customer while visiting Dyson
Customer Rating
5
User-friendly and ergonomic
on March 31, 2026
Posted by: mwilla
from Houston
Gender:Female
[This review was collected as part of a promotion.] This pencilwash worked great on my luxury vinyl floors and I’ll definitely be keeping it for our hardwood ones in the future. On first use, I was impressed to see that the roller did indeed stay clean throughout, thanks to the self-cleaning mechanism. And the dirty tank filled up with greyish brown water which was satisfying! There’s some disassembly required afterwards, if you want to air out the parts. But overall pretty user-friendly. Complimentary from Dyson but all opinions are my own
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, April 3, 2026
Hi there, thank you for sharing your positive feedback with us. We are glad to hear that your vacuum is providing you with a great experience. At Dyson, we strive to provide high-quality cleaning solutions that combine advanced technology with user-friendly design. Your experience reinforces our mission, and we sincerely appreciate you taking the time to share it. If you need any assistance regarding your machine, you can connect with our call or support team they will help you to provide the best possible results. We are committed to ensuring that you receive the assistance you need. Thank you for choosing Dyson!
Written by a customer while visiting Dyson