Customer reviews from Dyson
Dyson - W1 PencilWash Wet and Dry Cleaner + Dok Cordless Wet Floor Cleaner - Ultra Blue
Average customer rating
4.7
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
71
4 Stars
6
3 Stars
2
2 Stars
2
1 Star
2
95%of customers recommend this product.
(
69 out of
73)
Customer Reviews for Dyson - W1 PencilWash Wet and Dry Cleaner + Dok Cordless Wet Floor Cleaner - Ultra Blue
Posted by: Hixy
Gender:Male
Verified Purchase:Yes
Cleans as expected. I was not liking the price and then it was discounted so I pounced. Easy set up, and self explanatory. I did watch the videos for the asmr effect. My only complaint is if I’m trying to do a larger room, the sides of the roller leave dirty water lines on the floor. And by larger I mean 900sqft of floor. My floors are always clean, no shoes in the house. So I wish the dirty water reservoir was larger.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Eunice
Gender:Female
Verified Purchase:Yes
I wasn’t sure about this “mop” but I’ve used it now for a few weeks and I love it. Easy to clean and there aren’t 100 parts to pull apart and clean. No “filter” to sludge dog hair out of. I have 4 dogs and this is a must have.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, August 4, 2026
Thank you so much for sharing your experience! We are thrilled to hear that the machine is making cleaning up after your four furry friends so much easier and that you are loving the simple, low-maintenance design. We truly appreciate your feedback and love having you as part of the Dyson family!
Written by a customer while visiting Dyson
Posted by: Karebear
Verified Purchase:Yes
I love my Dyson vacuum cleaner but I am very disappointed in this mop. I keep debating if I should return it or keep it.
Response from DysonBy Dyson Customer Service, July 27, 2026
Thank you for taking the time to share your review. While we are thrilled to hear that you love your Dyson vacuum,but we want you to be completely satisfied with your mop as well. Before you make a final decision on returning it, we would love to help you get the best possible results. Please reach out to our Live Chat team or call our Customer Support line directly so we can share some helpful optimization tips or guide you through your available options.
Written by a customer while visiting Dyson
Posted by: Trish
from Jamul, CA
Gender:Female
Verified Purchase:Yes
Loving this new way of cleaning. I used to vacuum first then mop, needless to say it was time consuming and exhausting. With the pencil wash I just do it all at once. My floors look spectacular and I can do the other jobs on my list as I’m not worn out from cleaning the floors.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, July 15, 2026
Thank you for sharing your feedback about your experience. It is wonderful that you love this new cleaning method. Combining vacuuming and mopping saves you time and energy. Your spectacular floors are a great result. Thank you for choosing Dyson.
Written by a customer while visiting Dyson
Posted by: JM0708
Verified Purchase:Yes
Just used it for the first time. Easy to assemble, charge and use. Cleans great!
Response from DysonBy Dyson Customer Service, July 8, 2026
Thank you for the excellent feedback! It is great to hear that your new cleaner is easy to assemble, charge, and use while delivering fantastic cleaning results right away. Wishing you a long, happy journey of keeping your space perfectly clean!
Written by a customer while visiting Dyson
Posted by: Mind
from upstate NY
Gender:Female
Verified Purchase:Yes
Meh. Hard to set the roller inplace and messy to handle. Did work regarding pulling up dirty water but lacked a scrubbing effect so anything stuck on the floor needed to be scrubbed manually. 24hrs for the roller to air dry and it doesn't come with 2. It is quiet.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, June 30, 2026
Thanks for sharing your thoughts. We apologize for the inconvenience regarding the 24-hour roller dry time and handling. We know waiting on parts disrupts your routine. Please connect with our Live Chat or call support team, so we can look into your model details and help you find a smoother setup.
Written by a customer while visiting Dyson
Posted by: Shazia
from FL
Gender:Female
Verified Purchase:Yes
To my surprise the pencil wash is amazing I was very surprised how good it is. Self propel like lawn mowing machine. And does the job without tiring your arms. I would definitely recommend 💯 Give it a shot you won’t be disappointed.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, June 21, 2026
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear how pleasantly surprised you were by the amazing power of the machine, and we are glad it makes cleaning so effortless for your arms. Your enthusiastic recommendation means a lot to us, and we assure you that we remain deeply committed to maintaining the high standards of performance and innovation you experienced.
Written by a customer while visiting Dyson
Posted by: Roseanne
Gender:Female
Verified Purchase:Yes
I am not happy with it. It is hard to put together. Cannot get it to work. Hurt my hands trying to put it together and still did not work. Would not recommend it
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, June 8, 2026
Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties you faced while trying to assemble your Dyson PencilWash™ and that it did not work for you. Please be assured that we are here to support you, and we would be happy to assist you in resolving the setup issues. We kindly request you to contact us through Dyson live chat or Dyson phone support, where our team will be able to look into the matter in detail and guide you through the necessary steps. Thank you once again for your patience and for choosing Dyson.
Written by a customer while visiting Dyson