The machine is great , it makes awesome slushies , however there is one major flaw with the product , and it's a clean/health issue , the lip on the bottom cannister get's clogged with gunk after a few uses , you can actually see it to start build up , and the space is about as small as a single piece of wax paper , so you can't get a brush in there to clean it out.
The problem is if you have a very strong tasting slushie , and you make a somewhat "neutral" slushie , you will taste the flavor of the last slushie you made in the new one , i made a "grape" soda slushie , and after thoroughly cleaning the vessel and making a coffee frappe i could still taste the grape in the frappe.
After about making 5-6 slushies and the last one being an orange soda , you can see the orange buildup under the lip , it's a serious design flaw that they need to remedy by making a revision on the vessel so that one won't be an issue , and people who have the slushie machine with the old vessel should get a discount on a new vessel.
the solution is simple... make it solid so there isn't a space in between the lip and the wall...i for one don't even see why it even has a lip there , it makes no sense to start with.
I don't see this vessel last more then a month before the gunk just gets too nasty to where you would even want to use the vessel, not to talk about if you use milk mixture and it get's into the crevice it's going to be a whole new issue.
Response from sharkninja.comBy Ninja Kitchen, October 10, 2024
Hello there,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja SLUSHi. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
We can not get enough of this machine. From Margaritas to frozen coffee plushies, this product has not disappointed. For anyone wondering if it's worth it. YES it is.