Customer reviews from sharkninja.com
Ninja - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Capacity, Frozen Beverage & Slushie Machine with 5 Preset Programs - Margarita
Average customer rating
4.7
(2,042 Reviews)
Rating breakdown 2,042 reviews
5 Stars
1,753
4 Stars
142
3 Stars
50
2 Stars
25
1 Star
72
94%of customers recommend this product.
(
930 out of
990)
Customer Reviews for Ninja - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Capacity, Frozen Beverage & Slushie Machine with 5 Preset Programs - Margarita
Customer Rating
2
MOLD
on January 8, 2026
Posted by: JackieV
MOLD ISSUES -I’m upset about the design of this product. We clean right after each use. I noticed nasty mold. I’m allergic to mold. I’ve tried everything to clean this and for the money spent on this is ridiculous with how it gets trapped in the creases. This product should have a recall! Very upset for price paid now can’t use the machine due to mold trapped will not come out of the creases. I’ve used a waterpiker wasn’t successful My rating is low due to poor quality of making of the machine.
Response from sharkninja.comBy SharkNinja, January 10, 2026
Hi Jackie,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the mold issue you’ve experienced with your SLUSHi and understand how concerning this must be, especially given your allergy and the difficulty cleaning the creases. This isn’t the experience we want our customers to have, and we’re eager to help here.
Please press the link to learn more about how to clean and care for your SLUSHi: https://support.sharkninja.com/article/FS300-Ninja-Slushi-Professional-Frozen-Drink-Maker---Disassembly--Cleaning-ca. You can also use the Contact Us option at the bottom of the webpage for assistance with finding replacement parts if needed.
Kind regards,
Ninja Kitchen US
Thank you for taking the time to share your feedback.
We’re sorry to hear about the mold issue you’ve experienced with your SLUSHi and understand how concerning this must be, especially given your allergy and the difficulty cleaning the creases. This isn’t the experience we want our customers to have, and we’re eager to help here.
Please press the link to learn more about how to clean and care for your SLUSHi: https://support.sharkninja.com/article/FS300-Ninja-Slushi-Professional-Frozen-Drink-Maker---Disassembly--Cleaning-ca. You can also use the Contact Us option at the bottom of the webpage for assistance with finding replacement parts if needed.
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love everything about it !!!!
on January 8, 2026
Posted by: Golden114
from Spring Texas
Gender:Female
This customer did not provide a text review.
Written by a customer while visiting sharkninja.com
Customer Rating
4
CChristmas present
on January 5, 2026
Posted by: suezlf
from Gloversville, NY
Gender:Female
I received this as a Christmas gift and I absolutely love it! I’m a frozen coke addict and having this machine has made my life so much easier. Now whenever I feel like having a frozen coke, instead of having to get in my car and drive around looking for a slurpee machine that’s up and running, I just walk into the kitchen, pour in a few cans of Coke and presto! Minutes later I have a delicious frozen coke. Again, I love it!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great product
on January 1, 2026
Posted by: LadyKay
from New Orleans LA
Gender:Female
I purchased this as a Christmas present for my daughter. She loves it. It is accessible for her to use. The ease of using it is great. Works great. We have tried Tea, juice, Frozen drinks....love it all. And the clean up is pretty easy also.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Beware of mold
on December 29, 2025
Posted by: Mcjasinski
from Tampa FL
Gender:Female
Mold! We called about the water getting trapped and creating mold and we were told to purchase a replacement. When I asked if this issue had been resolved/fixed, the person just repeated that I could purchase a replacement. Asked again and got the same response. So does this mean I can purchase a replacement and it will probably do the same?
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 31, 2025
Hi there,
Thank you for sharing your experience. Dealing with water getting trapped and creating mold is understandably concerning, and your feedback is important to us. Please know that issues like this are taken seriously and are reviewed by our teams to help improve future designs and functionality. We’re committed to making sure our products meet the highest standards and your input plays a key role in that process.
Kind Regards,
Ninja Kitchen US.
Thank you for sharing your experience. Dealing with water getting trapped and creating mold is understandably concerning, and your feedback is important to us. Please know that issues like this are taken seriously and are reviewed by our teams to help improve future designs and functionality. We’re committed to making sure our products meet the highest standards and your input plays a key role in that process.
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Do Not Recommend
on December 25, 2025
Posted by: abgroove
from Dallas, GA
Gender:Male
It made a slush the first time I used it, but not since. I've followed recipes, joined groups to get help, nothing worked. Drinks get cold, but nary a kick off ice. I've let it run for 5+ hours without success.
Response from sharkninja.comBy SharkNinja, December 29, 2025
Hi there,
Thank you for sharing your experience. It sounds incredibly frustrating, especially after putting in so much effort to make it work. We truly regret the inconvenience this has caused and completely understand how disappointing this must feel. To help resolve the issue, please use the link provided to troubleshoot the problem. https://support.sharkninja.com/en-CA/article/FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-Troubleshooting-Guide-ca. If the steps don’t resolve it, follow the directions at the end of the guide for next steps.
Kind Regards,
Ninja Kitchen US.
Thank you for sharing your experience. It sounds incredibly frustrating, especially after putting in so much effort to make it work. We truly regret the inconvenience this has caused and completely understand how disappointing this must feel. To help resolve the issue, please use the link provided to troubleshoot the problem. https://support.sharkninja.com/en-CA/article/FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-Troubleshooting-Guide-ca. If the steps don’t resolve it, follow the directions at the end of the guide for next steps.
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Features
on December 24, 2025
Posted by: Nickb3
from Detroit, Michigan
Gender:Female
Love the product so glad I purchased it! Making milkshakes and slushies have been great.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Love it so much, I gifts 3!
on December 7, 2025
Posted by: Raji-P
from Tn
Gender:Female
This is my 4th one that I have bought. I love mine so much I decided to buy one for my niece, my eldest daughter, and my other daughter for Christmas. I'm a Ninja fan for sure. I gave it 4 stars because it's hard to clean the crevice. But I still love mine!
Written by a customer while visiting sharkninja.com