We bought our 48" range hood almost a year ago in anticipation for our new home. We were worried we would not be able to get the same one in the future. Finally had it installed and needed the finish crown molding to complete it. The staff answered the phone every time I called and helped me make sure that I got the correct filters so I would not have to place another order. The finished product adds a nice modern finish to the kitchen.
This review is primarily regarding the excellent customer service received. First order came in with damage. Received return authorization and return shipping label immediately and a replacement hood was shipped right away. No questions asked, just excellent customer service and response.
Got the hood installed this weekend and we're going to love it.
Sounds like an airplane . Like a really really loud airplane
No, I would not recommend this to a friend.
Response from zlinekitchen.comBy ZLINE Kitchen and Bath, Customer Relations, May 27, 2020
Hi there,
Thank you for your feedback. Our range hoods are designed to be quiet and within the low decibels we advertise. We can certainly help you troubleshoot this.
It sounds like your motor may be off balance - which happens in shipment- or your damper is not opening and closing upon function.
Please give our Customer Relations team a call and we can assist you with this. Thanks!
I decided to get this after needing the "short kit" for my fan and seeing the cabinets finally installed. They have crown molding at the ceiling so it would look weird if the vent didn't have one. This looks great and was really easy to install!
I bought this to replace a different brand that needed a new motor every 3 years or so, so I'm hoping the motor on this one lives up to the lifetime warrantee. The way the chimney mounts to the ceiling bracket and hood top made it much more difficult to install in my older footing-and-beam house (walls and ceiling nowhere near perfectly level) than the old one, where the top chimney part could swing out from the bracket, and the bottom of the chimney tucked into a flange on top of the hood, rather than having to be screwed to the outside. If the motor does ever require replacement, it will be a nightmare to have to take down and reinstall. I like the fact that the lights are mounted in front and face back (no lights shining in my eyes while I use the stove) and the quiet motor, although the motor doesn't seem to have as much power (in terms of of overcoming static pressure in the flue, not CF per minute).
I bought this product about a month ago. I love it. It complete the look and adds a great finished look to the hood. Would recommended for anyone. Installation was easy and only took a few minutes.