Customer reviews from De'Longhi
De'Longhi - Rivelia Fully Automatic Espresso Machine 19 Bars of Pressure - Sand Beige
Average customer rating
4.9
(228 Reviews)
Rating breakdown 228 reviews
5 Stars
208
4 Stars
14
3 Stars
3
2 Stars
1
1 Star
2
89%of customers recommend this product.
(
31 out of
35)
Customer Reviews for De'Longhi - Rivelia Fully Automatic Espresso Machine 19 Bars of Pressure - Sand Beige
Posted by: Patricia
Length of ownership:1 month
Verified Purchase:Yes
I would return it if I could. While there is a good variety of coffee options, what I have tried so far is not great. Also, to make a simple coffee it takes so long - grinds some then pour water and coffee and then grinds again. I also have a Jura which I like much better.
No, I would not recommend this to a friend.
Response from De'LonghiBy Delonghi escalations department, July 13, 2026
We are truly sorry to learn that your experience led to a low review. We would appreciate the opportunity to improve your experience by addressing your concerns regarding your warranty package. We will be more than happy to further assist you with your automatic machine.
Please feel free to reach out to us via chat using the following link:
https://www.delonghi.com/en-us/contact-us
Our team is available Monday–Friday, from 9:00 AM to 6:00 PM EST. We hope to hear from you soon.
Please feel free to reach out to us via chat using the following link:
https://www.delonghi.com/en-us/contact-us
Our team is available Monday–Friday, from 9:00 AM to 6:00 PM EST. We hope to hear from you soon.
Written by a customer while visiting De'Longhi
Posted by: Jen B
Length of ownership:1 month
Verified Purchase:Yes
This machine works wonderfully! It is compact, looks nice and makes delicious coffee. Very user friendly with convenient user profiles. Highly recommend to anyone interested in a fully automatic machine! I also love the changeable hoppers so I can have decaf at night, great job Delonghi!!
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Steve M
Length of ownership:6 months
Verified Purchase:Yes
Absolutely the BEST home coffee machine we have owned. Perfect coffee, perfect foam for Cortados, Cappuccinos, and Macchiatos every time!
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: SJohnson33
Length of ownership:1 month
Verified Purchase:Yes
We absolutely love our new machine. It was easy to set up, instructions on the machine were helpful, we were able to customise to our likeing quite easily and save in our profile. Best of all, the coffee tastes fabulous!
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Jerry
Length of ownership:1 month
Verified Purchase:Yes
This machine makes it so easy to enjoy high-quality coffee at home, whether hot or cold. It’s become our go-to everyday
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Customer Rating
1
Broke after one day, can't get a replacement issue
on January 8, 2026
Posted by: Will
Length of ownership:1 month
Verified Purchase:Yes
I loved the machine for the first 12 hours, until it broke, and I've struck out on getting it replaced or getting a confirmed response from them on when a new machine will be issued. I wish I'd purchased a different machine.
No, I would not recommend this to a friend.
Response from De'LonghiBy De'Longhi Customer Service, January 9, 2026
Dear Will,
Thank you for sharing your experience with the Rivelia Espresso Machine, Arctic White (Product ID: EXAM44055W). We understand how disappointing it can be to have the machine fail so quickly and to experience delays in getting a replacement. We truly appreciate your patience.
Please note that your machine comes with a 2-year industry-leading warranty when purchased from an authorized retailer, providing peace of mind and access to our North America-based customer service team.
To address the issue and confirm the status of your replacement, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We’ll guide you through the next steps and ensure your case is resolved promptly.
Kind regards,
Thank you for sharing your experience with the Rivelia Espresso Machine, Arctic White (Product ID: EXAM44055W). We understand how disappointing it can be to have the machine fail so quickly and to experience delays in getting a replacement. We truly appreciate your patience.
Please note that your machine comes with a 2-year industry-leading warranty when purchased from an authorized retailer, providing peace of mind and access to our North America-based customer service team.
To address the issue and confirm the status of your replacement, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We’ll guide you through the next steps and ensure your case is resolved promptly.
Kind regards,
Written by a customer while visiting De'Longhi
Posted by: Cindy G
Length of ownership:1 month
Verified Purchase:Yes
Effortless to set up and use. I bought it in the “sand” color, which looks great. Refilling the water is simple—you only need to remove the cover, not the entire tank. It brews an excellent cup of coffee, and the frothing container is incredibly easy to use and clean.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Anonymous
Length of ownership:1 week
Verified Purchase:Yes
Simply amazing. I unboxed the Rivelia and was brewing my first drink in no time. Instructions are simple and the coffee is delicious.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi