Customer reviews from ATT.com
Samsung - Galaxy Z Fold8 Ultra 1TB - Graphite (AT&T)
Average customer rating
4.1
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
9
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
2
73%of customers recommend this product.
(
8 out of
11)
Customer Reviews for Samsung - Galaxy Z Fold8 Ultra 1TB - Graphite (AT&T)
Posted by: MBRY
Verified Purchase:Yes
Works lovingly so far!!! Really enjoying it
Written by a customer while visiting ATT.com
Customer Rating
1
Get a broken phone you are just stuck with it!!!!
on August 27, 2026
Posted by: AJGi
Verified Purchase:Yes
I received a phone with a volume button that doesn't work. I think this phone would be absolutely wonderful if I received a phone that had all of it's functionality working. Sorry to know that I will not get to have full functionality.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 31, 2026
Hello, AJGi. We are deeply sorry to hear that your brand new Galaxy Z Fold8 Ultra arrived damaged.
We want to help look into this. Please send us a direct message on your favorite social media channel so we can get a working phone into your hands.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for taking the time to share this review with us and for being a valued part of the AT&T family.
We want to help look into this. Please send us a direct message on your favorite social media channel so we can get a working phone into your hands.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for taking the time to share this review with us and for being a valued part of the AT&T family.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Boynton Beach FL
Verified Purchase:Yes
I love the new ultra. Just enough changes to make for a great upgrade. Battery's a big plus with faster charging.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Mikolo
from Sacramento,CA
Verified Purchase:Yes
I was so excited for this phone but it was a disappointment, I don’t know if the one I had was a defective device but it was glitching and freezing on Home Screen and on apps.
By Samsung, August 27, 2026
Hello Mikolo, thank you for sharing your experience of your Samsung Galaxy Z Fold8 Ultra with us. We completely understand how important the uninterrupted usage of your device is to you every day. We have some resources available online to help you troubleshoot this experience at your convenience titled "How to adjust refresh rate options on your Galaxy phone or tablet" and "Samsung phone or tablet freezes and crashes". We also have our team of experts available to offer additional assistance through chat if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: MS TOWLER
Verified Purchase:Yes
I love ❤️ my phone. And the startup switch over was so easy.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Blackcat5828
from Chicago Illinois
Verified Purchase:Yes
I'm having a lot of fun with this phone. My granddaughter loves my new phone.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Natethecustomer
from McConnelsville, oh
Verified Purchase:Yes
Phone was difficult to use. Didn’t recognize certain swipes and the edge was hard to pull down any quick apps.
No, I would not recommend this to a friend.
By Samsung, August 25, 2026
Hello Natethecustomer, we appreciate you sharing your feedback on your Samsung Galaxy Z Fold8 Ultra. We completely understand upgrading to a new device can come with a learning curve as you adjust to the design changes to the hardware and the software. We have some resources available online to help you with this experience including the complete manual, tutorial videos, and our team of experts to assist you through chat. We also have an article available to assist you with the display of your device titled "Galaxy phone or tablet's screen is frozen or responds too slowly". We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Uncledrew757
from Hampton va
Verified Purchase:Yes
Had the 7 and switched to the s26 ultra for battery. This phone has amazing battery for a fold. Matches what I would get from the s26
I would recommend this to a friend!
Written by a customer while visiting ATT.com