Customer reviews from sharkninja.com
Ninja - CRISPi Pro 6-in-1 DualZone Glass Air Fryer, 8 quart, Dishwasher safe - Bone
Average customer rating
4.7
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
63
4 Stars
5
3 Stars
2
2 Stars
1
1 Star
2
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for Ninja - CRISPi Pro 6-in-1 DualZone Glass Air Fryer, 8 quart, Dishwasher safe - Bone
Customer Rating
1
Did not cook evenly. Burnt top, uncooked bottom
on August 24, 2026
Posted by: Kmcelroy
from Florida
Gender:Female
My first meal I tried made me return the dual zone. I used the exact temp and time on the recipe. The top got burnt and the rest never fully cooked. I even tried air frying it twice as long and I still had to finish cooking the meal in my oven. I returned the crispi the next day. I absolutely love ninja products, it’s all I use in my kitchen but unfortunately this will not be one of them
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 26, 2026
Hi there,
Thank you for taking the time to leave a review.
We're very unhappy to hear your food was undercooked and got burnt. As you've already returned the product, we're unfortunately unable to assist with troubleshooting or further testing. However, we truly appreciate you taking the time to share your experience and feedback with us. Comments like yours help us better understand where improvements may be needed. We're also grateful for your loyalty to Ninja products, and while this particular product wasn't the right fit for you, we hope you'll give us another try in the future.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're very unhappy to hear your food was undercooked and got burnt. As you've already returned the product, we're unfortunately unable to assist with troubleshooting or further testing. However, we truly appreciate you taking the time to share your experience and feedback with us. Comments like yours help us better understand where improvements may be needed. We're also grateful for your loyalty to Ninja products, and while this particular product wasn't the right fit for you, we hope you'll give us another try in the future.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great for big family
on August 24, 2026
Posted by: Mama of 4
Gender:Female
I have the original ninja crispy and I bought this because I was constantly running into cooking one thing then wanting to do a second and having to wait for the first thing would cool so this has fixed that issue however the price is more expensive than buying two original ninja Krispies so I do think that is something to consider.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Easy to Clean and great baked potatoes
on August 24, 2026
Posted by: LeonardJ
from Lansdale Pa
Gender:Male
Using an air fryer is one of the great kitchen additions of the past several years. not since the Microwave has a small appliance made such a big difference. The biggest issue with most air fryers they are not easy to keep clean, no matter how proactive you are to doing the job. The Nija Crispi makes that work simple, easy to clean, great you can see the contents while still cooking but the cleaning for me is worth any other challenges and makes it one of the best air dryers i have ever had and I have gone through several over the years. For me I like the idea of having a dual basket, is important if a larger unit is more for your liking then Ninja makes one. Again worth it just because of the easy clean up. What I am not crazy about for this unit, it gets hot, the baskets are hot to remove if you are not careful you can burn yourself, I wish there was a secure attachment you could use for removing the baskets. The controls are not perfect, you can get used to them, I have frequently turned it off when trying to make adjustments. if you are using both baskets the cook time is extended sometimes what seems to be a significant amount of time. I have not seen this with other dual basket Nija products I have owned. I did notice during the bake mode the system will rattle a bit, I thought this was a defect and Ninja agreed with me however with a replacement unit I have the same issue. Not only would I buy this again but I am considering adding the single basket version for the larger basket. I have learned I can cook a baked potatoe in this in a third of the time 8 minutes in the microwave coat in olive oil and kosher salt 10 minutes on air fry in the crisper then add a little butter on the outside and an additional ten minutes on the extra crisp feature makes a baked potato almost as good as a 90 minute oven version.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Heavy duty air fryer eyes easy storage
on August 20, 2026
Posted by: OcoszioJ
[This review was collected as part of a promotion.] The Ninja Crispi DualZone Countertop Air fryer was easy to assemble out of the box. It was mostly just removing the protective elements of the packaging. It is very quiet while it is cooking the food, and I can make different types of foods while cooking. The max crisp function can only be used in one well at a time, which was disappointing, but overall I found that feature wasn’t the best. It is very powerful at cooking food quickly, and I did find the air fryer technology to exceed other items that I have used. Overall, I would recommend this for families who cook larger meals, and are looking to go from meal prep to storage quickly.
Response from sharkninja.comBy Ninja Kitchen, SharkNinja, September 8, 2026
Hi Faith,
Thanks for taking time to leave your review.
We're delighted to hear that you found the Ninja Crispi DualZone Countertop Air Fryer easy to set up, impressively quiet, and highly effective at cooking food quickly. It's great to know that the DualZone functionality and overall cooking performance have exceeded your expectations compared to other appliances you've used. However, we're sorry to hear that the Max Crisp function being limited to one zone at a time was disappointing and did not fully meet your expectations. Feedback like this is incredibly valuable, as it helps us better understand how customers use our products and where improvements can be made. Thank you for your recommendation, and we're pleased to hear the appliance has proven beneficial for preparing larger family meals and making the transition from cooking to storage more convenient.
Kind Regards,
SharkNinja
Thanks for taking time to leave your review.
We're delighted to hear that you found the Ninja Crispi DualZone Countertop Air Fryer easy to set up, impressively quiet, and highly effective at cooking food quickly. It's great to know that the DualZone functionality and overall cooking performance have exceeded your expectations compared to other appliances you've used. However, we're sorry to hear that the Max Crisp function being limited to one zone at a time was disappointing and did not fully meet your expectations. Feedback like this is incredibly valuable, as it helps us better understand how customers use our products and where improvements can be made. Thank you for your recommendation, and we're pleased to hear the appliance has proven beneficial for preparing larger family meals and making the transition from cooking to storage more convenient.
Kind Regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect for dinner and leftovers!
on August 9, 2026
Posted by: AshleyJ
[This review was collected as part of a promotion.] I love this air fryer! The double container makes dinner time easy, and the storage lids makes clean up simple. I use my air fryer to heat up leftovers over chicken wings and it gets them perfectly crispy again!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Go ahead and get it.
on August 2, 2026
Posted by: AlexisC
So far I am loving this air fryer. I previously had another dual basket air fryer and this one is much better. It takes up less counter space and is less bulky. I love that I can cook two different items at two different temperatures.
Written by a customer while visiting influenster.com
Customer Rating
5
ZERO flavor mixing
on July 30, 2026
Posted by: MerveB
[This review was collected as part of a promotion.] Cooking two different meals at the same time with ZERO flavor mixing! ® Loving the glass baskets and independent temperature controls on the Ninja Crispi Dual Zone.
Written by a customer while visiting sharkninja.com
Customer Rating
5
An important point that many people overlook is that, since it is made of glass, you should avoid sudden temperature changes. For example, it is not advisable to take the hot container out and immediately place it on a cold surface or pour cold water on i
on July 29, 2026
Posted by: JulianneF
"I love this air fryer! It’s easy to use, cooks food evenly, and the glass containers are a great idea because I can see the whole process. The DualZone feature is perfect for preparing two meals at the same time. Highly recommended."
Written by a customer while visiting influenster.com