Customer reviews from Samsung US
Samsung - Galaxy Z Fold8 Ultra 256GB - Graphite (Verizon)
Average customer rating
4.9
(2,504 Reviews)
Rating breakdown 2,504 reviews
5 Stars
2,265
4 Stars
206
3 Stars
24
2 Stars
5
1 Star
4
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Galaxy Z Fold8 Ultra 256GB - Graphite (Verizon)
Customer Rating
5
Z Fold 8 Ultra
on September 23, 2026
Posted by: MaxiBoy10
[This review was collected as part of a promotion.] My first phone in 7 years. Glad I chose to upgrade to the Samsung Z fold Ultra 8. Great phone, refined features and love the multitasking capabilities. Must get phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Buy something else. Inner screen not durable.
on September 22, 2026
Posted by: Qwt428
from SC
Buy something else. I had the Galaxy Z Fold 3 for five years; it was durable and held up to my expectations right until the very end. Upgraded to the Z Fold 8 Ultra, and it's junk. The technology/features are better, but what good does that do anyone if it's more delicate than a cracker? The inner screen has no real protection from drops or bumps...even while in a protective case. It dropped while closed...in a protective case. The case kept the outer parts of the phone safe, but once I opened it, there were hairline cracks throughout the screen. Also, what started as a small, black "dead spot" is now growing down my screen the more I need to open and close it. A waste of money.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R, September 23, 2026
Hello Qwt428,
Thank you for sharing your experience with your Galaxy Z Fold8 Ultra. The Galaxy Z Fold8 Ultra features an immersive foldable display, powerful multitasking capabilities, and a versatile design tailored for both productivity and entertainment. We understand your concerns regarding the hairline cracks and the expanding black area on the inner display after a drop, especially when the phone was closed and protected by a case.
It’s important to have a fully functional phone, and we recognize the urgency of your situation. As you may know, Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. Additionally, eligible devices can be protected further by adding Samsung Care+, which offers extended coverage and additional support.
We encourage you to contact our Samsung Support Team to explore your warranty options and to find out if you can take your device to a local uBreakiFix location in your area. More information is provided below.
Your detailed feedback is invaluable to us and helps Samsung improve the overall user experience. Thank you for being part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with your Galaxy Z Fold8 Ultra. The Galaxy Z Fold8 Ultra features an immersive foldable display, powerful multitasking capabilities, and a versatile design tailored for both productivity and entertainment. We understand your concerns regarding the hairline cracks and the expanding black area on the inner display after a drop, especially when the phone was closed and protected by a case.
It’s important to have a fully functional phone, and we recognize the urgency of your situation. As you may know, Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. Additionally, eligible devices can be protected further by adding Samsung Care+, which offers extended coverage and additional support.
We encourage you to contact our Samsung Support Team to explore your warranty options and to find out if you can take your device to a local uBreakiFix location in your area. More information is provided below.
Your detailed feedback is invaluable to us and helps Samsung improve the overall user experience. Thank you for being part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Never thought I would have a phone like this.
on September 21, 2026
Posted by: bonbon
[This review was collected as part of a promotion.] I'm glad I chose this phone. It is very fast and easy to use. It's really cool to have what feels like two devices in one. Unfolding the phone and watching videos is really nice, makes the video experience that much better, like having a tablet with you all the time. Very impressed.
Value
5
Response from Samsung USBy R&R, September 22, 2026
Hi bonbon,
Thank you for letting us know why you chose your Galaxy Z Fold8 Ultra. The Galaxy Z Fold8 Ultra brings together fast performance, an expansive foldable display, and flexible everyday usability in one device. We love hearing how easy it has been to use and how unfolding the screen transforms videos into a tablet like viewing experience. Thank you for choosing Samsung and discovering a new way to use your phone.
-Ty
Samsung Support
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Thank you for letting us know why you chose your Galaxy Z Fold8 Ultra. The Galaxy Z Fold8 Ultra brings together fast performance, an expansive foldable display, and flexible everyday usability in one device. We love hearing how easy it has been to use and how unfolding the screen transforms videos into a tablet like viewing experience. Thank you for choosing Samsung and discovering a new way to use your phone.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Fun foldable
on September 21, 2026
Posted by: Foldfriend
[This review was collected as part of a promotion.] I use my phone as a tiny computer- games, email, music, spreadsheets, etc. I'm glad I chose the Z Fold8 Ultra. The large screen makes it really easy to work without stopping to zoom in. When folded, I can still hold and use thr phone in one hand.
Value
5
Response from Samsung USBy R&R, September 23, 2026
Hey there Foldfriend,
Thank you for sharing your thoughts on why you are so pleased with your decision to choose the Galaxy Z Fold8 Ultra. This device serves as a powerful, pocket-sized workspace due to its expansive foldable display, flexible multitasking capabilities, and convenient cover screen. It's wonderful to hear that the larger display makes handling spreadsheets, emails, music, and gaming much easier without needing to constantly zoom in. We are also glad to know that the folded design remains comfortable for one-handed use. Thank you for choosing Samsung!
-Ty
Samsung Support
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Thank you for sharing your thoughts on why you are so pleased with your decision to choose the Galaxy Z Fold8 Ultra. This device serves as a powerful, pocket-sized workspace due to its expansive foldable display, flexible multitasking capabilities, and convenient cover screen. It's wonderful to hear that the larger display makes handling spreadsheets, emails, music, and gaming much easier without needing to constantly zoom in. We are also glad to know that the folded design remains comfortable for one-handed use. Thank you for choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Glad I Switched
on September 21, 2026
Posted by: Otowild
[This review was collected as part of a promotion.] I chose the Galaxy Z Fold8 Ultra. I've been a Note/S series Ultra user since the Note 5 (Note 7-which I loved, Note 8, Note 20, S24 Ultra). I tried the S26 Ultra out and while it was great, I ultimately went with the Fold. Battery life is excellent, I've yet to have below 15% battery at the end of the day.
The larger screen format allows for much better multitasking environment creating a more efficient workflow. I appreciate the updated UI and many options for all screens.
The form factor and usage when folded took a bit to get used to but ultimately I prefer the Fold over a standard "candy bar" style phone. I know what tasks I need to open it for and that operation is flawless.
Glad I Switched.
Value
5
Response from Samsung USBy R&R, September 23, 2026
Hi there Earz47,
Thank you for sharing your reasons for choosing the Galaxy Z Fold7. We're thrilled to have you back for another experience with the Galaxy Z series. The Galaxy Z Fold7 features premium craftsmanship, an innovative foldable display, and a sleek design that sets it apart. We enjoy hearing that the Z series continues to impress you with its quality and style. Thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your reasons for choosing the Galaxy Z Fold7. We're thrilled to have you back for another experience with the Galaxy Z series. The Galaxy Z Fold7 features premium craftsmanship, an innovative foldable display, and a sleek design that sets it apart. We enjoy hearing that the Z series continues to impress you with its quality and style. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
The best Fold yet
on September 21, 2026
Posted by: WettDogg
[This review was collected as part of a promotion.] I chose the Samsung Galaxy z fold 8 ultra because I have already owned previous models, and this is by far the best of the series.. Its like the quality doubled or even tripled since the 7 series
Value
5
Response from Samsung USBy R&R, September 23, 2026
Hello WettDogg! Thank you for sharing your reasons for choosing the Galaxy Z Fold8. It really means a lot to receive feedback from someone with experience in previous Galaxy Fold generations. The Galaxy Z Fold8 Ultra features refined craftsmanship, an immersive foldable display, and powerful performance for a more polished user experience. We're glad to hear that you've noticed the improvements in quality. Thank you for continuing your journey with Samsung!
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Flagship hardware with a foldable display. Awesome
on September 21, 2026
Posted by: Kennyguns
[This review was collected as part of a promotion.] Great phone. All the bells and whistles of a flagship. Huge screen, great battery and cameras. Home run.
Value
5
Response from Samsung USBy R&R, September 23, 2026
Hola Kennyguns,
Thank you for expressing your enthusiasm for the Galaxy Z Fold8 Ultra. This device offers flagship performance in a flexible design, featuring an expansive display, reliable battery life, and a versatile camera system. We are pleased to hear that these features have come together to provide you with a positive experience. Thank you for choosing Samsung and for sharing your feedback with us.
-Ty
Samsung Support
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Thank you for expressing your enthusiasm for the Galaxy Z Fold8 Ultra. This device offers flagship performance in a flexible design, featuring an expansive display, reliable battery life, and a versatile camera system. We are pleased to hear that these features have come together to provide you with a positive experience. Thank you for choosing Samsung and for sharing your feedback with us.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Very pleased overall
on September 21, 2026
Posted by: Skaldren
[This review was collected as part of a promotion.] I came from the S22 Ultra, and I chose the Z Fold 8 Ultra for the extra RAM and storage for media/gaming. This is my first foldable screen device, so I wanted to reinforced screen layers. The small wave down the fold line is not as visible as other say while media is playing, but for apps in dark mode, it can be somewhat distracting.
So far, I am really enjoying the capabilities of the device. Exploring how my regular apps adapt to the inner screen has been mostly smooth, with only a few having issues after a fresh launch. I do wish that open apps would transfer from the outer to inner screen without needing a relaunch.
An example of one of my main complaints is with Bluetooth connections not dropping after the paired device is off and should no longer be connected. There are many little things like this that I expect to be ironed out with further updates to the system.
My biggest complaint is the size of the camera lens island. The phone NEVER lays flat, and there aren't really any reasonably priced cases to deal with this issue. I would have gladly taken a few mm thicker device for my phone to be able to lay flat with the outer screen facing upwards.
Value
4
Response from Samsung USBy R&R, September 22, 2026
Howdy Skaldren,
Thank you for sharing your reasons for upgrading to the Galaxy Z Fold8 Ultra. This device offers a large inner display, powerful performance, and ample memory for gaming, media, and multitasking. We’re pleased to hear that your first experience with a foldable phone has been positive and that the transition between screens has been smooth with most of your apps. We appreciate your detailed feedback regarding app continuity, Bluetooth connections, and the camera design, as Samsung continues to refine the Galaxy foldable experience.
-Ty
Samsung Support
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Thank you for sharing your reasons for upgrading to the Galaxy Z Fold8 Ultra. This device offers a large inner display, powerful performance, and ample memory for gaming, media, and multitasking. We’re pleased to hear that your first experience with a foldable phone has been positive and that the transition between screens has been smooth with most of your apps. We appreciate your detailed feedback regarding app continuity, Bluetooth connections, and the camera design, as Samsung continues to refine the Galaxy foldable experience.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US