Customer reviews from zlinekitchen.com
ZLINE - 48 inches - Externally Vented - Island Range Hood - Stainless Steel
Average customer rating
4.5
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
95
4 Stars
31
3 Stars
7
2 Stars
2
1 Star
5
93%of customers recommend this product.
(
115 out of
123)
Customer Reviews for ZLINE - 48 inches - Externally Vented - Island Range Hood - Stainless Steel
Posted by: Kristen
Verified Purchase:Yes
The hood looks great above our island range! Very nice looking, love the lights and works great to pull out cooking odors. I don't know if it is louder than other hoods.
Written by a customer while visiting zlinekitchen.com
Posted by: Dan 'O'
Verified Purchase:Yes
Work's like a Champ. Looks great above my island..
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Great, excellent, smart and sleek
on September 19, 2023
Posted by: Alnoor Bandali
I bought this equipment in July of this year after having reviewed a lot of other island range hoods, but I went for this one, and have not regretted it, compliments from all my friends visiting me!!!!
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Amazing customer service!!
on June 20, 2023
Posted by: cmazz
We bought our ZLine island range hood over four years ago and loved it until the lights stopped working suddenly one day. I emailed ZLine to ask if we had to special order the LEDs from them or could buy them anywhere. Imagine my surprise when I received a call a couple of days later, informing me that they were going to mail us four new LEDs plus a transformer at no charge! I explained again that we were waaaay out of warranty and they didn't care. I would recommend this company to absolutely anyone. Great product, amazing service!
I would recommend this to a friend!
Response from zlinekitchen.comBy Customer Service, June 21, 2023
Hello!
Thank you for taking the time to leave us such a great review, we appreciate the feedback. We pride ourselves on what a great customer service team we have. We will pass your kind words along to them! We are glad to hear that your issue has been resolved. Have an amazing day!
Thank you for taking the time to leave us such a great review, we appreciate the feedback. We pride ourselves on what a great customer service team we have. We will pass your kind words along to them! We are glad to hear that your issue has been resolved. Have an amazing day!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Amazing customer service!
on June 20, 2023
Posted by: cmazz
We bought our hood over 4 years ago so when our lights went out all of a sudden, I knew we were waaay out of warranty. I emailed ZLine to ask if I needed to order the lights from them or if I could get them anywhere. I was very pleasantly surprised when they called me to say they were mailing us a complete set of new lights (we ended up only needing one so three spares) plus a transformer (just in case) totally free of charge. I explained we were out of warranty and they didn't care. Wow! I would recommend this company to absolutely anyone!
Response from zlinekitchen.comBy Customer Service, June 21, 2023
Hello!
Thank you for taking the time to leave us such a great review, we appreciate the feedback. We pride ourselves on our amazing customer service team, and we will relay the kind words to them. We are so glad to hear that the issue that occurred with your Range Hood has now been resolved and you even have spares! Please always reach back out with any other questions you may have. Have a great day!
Thank you for taking the time to leave us such a great review, we appreciate the feedback. We pride ourselves on our amazing customer service team, and we will relay the kind words to them. We are so glad to hear that the issue that occurred with your Range Hood has now been resolved and you even have spares! Please always reach back out with any other questions you may have. Have a great day!
Written by a customer while visiting zlinekitchen.com
Customer Rating
1
Zline does not stand behind their defective products. Buyers beware.
on June 20, 2023
Posted by: CRE2023
I purchased this Zline range hood and after a few months, the display had a light out and the lights stopped working. I reached out to Zline and they sent me replacement parts along with videos to do the replacement. I replaced both parts. The panel worked but the lights still didn't work. Zline then sent me a new circuit board with a video. Based on the video, I knew it was too complicated for me to do on my own. I told Zline I could not do this on my own, I was not a technician. I was told that they don't cover anything but replacement parts. So I paid a tech to come out to do the replacement, they sent the wrong circuit board for my hood! I still had to pay the company that came out for their time! I contacted Zline again, they sent yet another replacement part, took me months to get the same tech back out. He installs it, now I have blinking lights. So my range hood lights are useless. I spent hundreds of dollars for techs to come out and I still have a hood that doesn't fully work. Zline's only response was that they would send out all new replacement parts again! At this point, it is cheaper for me to buy a new hood. My disappointment and frustration with this company has spurred me to submit this review so that future consumers can be aware. If you have a problem with your product, you will get a replacement part and installation video from Zline and no further help if the replacement parts don't fix the problem. If the replacement parts don't work, then Zline should stand behind their defective product and replace it, but they don't. So buyers beware.
Response from zlinekitchen.comBy Customer Service, June 21, 2023
Hello!
Thank you for taking the time to reach out to us. We are sorry to hear that you are less than satisfied with your ZLINE product. Our range hoods are covered by a 3-year part and lifetime motor warranty. Our range hoods are not covered by a labor warranty as range hood repairs can be done at home, and our team strives to make this process as easy and pain-free as possible. We would like to look into your personal experience further and find a resolution for you! Please reach out to us and reference this review at zlinekitchen.com/contact and our team can assist!
Thank you for taking the time to reach out to us. We are sorry to hear that you are less than satisfied with your ZLINE product. Our range hoods are covered by a 3-year part and lifetime motor warranty. Our range hoods are not covered by a labor warranty as range hood repairs can be done at home, and our team strives to make this process as easy and pain-free as possible. We would like to look into your personal experience further and find a resolution for you! Please reach out to us and reference this review at zlinekitchen.com/contact and our team can assist!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Incredible customer service!
on June 3, 2023
Posted by: KJohnson
We have had this fan for ~4 years now. It is rare to have an issue, but when something comes up ZLINE has been absolutely the best company to deal with! Their customer service is unsurpassed and the tech advice was right on!
I would recommend this to a friend!
Response from zlinekitchen.comBy Customer Service, June 6, 2023
Hello,
Thank you for taking the time to leave a 5-star review, we appreciate the feedback. We are happy to know that you are enjoying your product, and our customer service team appreciates your kind words! Have a wonderful day!
Thank you for taking the time to leave a 5-star review, we appreciate the feedback. We are happy to know that you are enjoying your product, and our customer service team appreciates your kind words! Have a wonderful day!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Replacing light bulbs
on May 25, 2023
Posted by: LindaLu
I bought the Zline GL14i-36 range hood in April 2019. People that came to see our new kitchen often remarked that they loved that range hood, we do too. But the time came to replace the lights and I read the owner's manual, saw a youtube video and hoped I could do it. I had a hard time removing the mounting from the light bulb. I contacted customer service and they were so very helpful and responsive. You will need some information to provide them such as serial number, model number, purchase order receipt but then they can provide you with the help you need. I opted to buy the Zline LED lights because I had hoped I wouldn't have to change the lights in my life time (I'm over 70). Zline is sending my a light kit and a video link so I can replace them at no charge. WOW, they really didn't have to do that. The light bulbs are not covered under any warranty but that was such a wonderful response. Thank You Zline.
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com