Customer reviews from otterbox.com
OtterBox - Sole Series Hard Shell for Apple iPhone 18 Pro and Apple iPhone 17 Pro - Midnight Circuit
Average customer rating
3.9
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
15
4 Stars
1
3 Stars
4
2 Stars
2
1 Star
3
67%of customers recommend this product.
(
12 out of
18)
Customer Reviews for OtterBox - Sole Series Hard Shell for Apple iPhone 18 Pro and Apple iPhone 17 Pro - Midnight Circuit
Posted by: D Ya
Verified Purchase:Yes
The case is great, but it is bumpy and the way I hold my phone it sits on the inside of my pinky. The bumpiness irritates my finger. I returned it for a Symmetry case because it is smooth.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: OJ Jones
Verified Purchase:Yes
I love the design of the case but it’s literally unusable because the power button is being continually pressed 90% of the time so my phone either is tryna power down, activate Siri, take screenshots, or open the wallet. Maybe I just got a bad one but I literally can’t use this case because it’s always interfering with the power button, making it so I can’t really do anything on my phone
Response from otterbox.comBy Web Review, May 14, 2026
We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: Sophies mom
Verified Purchase:Yes
Great case. I like that it has more drop protection than the commuter case that I also purchased. I only buy OtterBox!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Emily
Verified Purchase:Yes
The pink case is instantly dirty. It absorbs color from putting it in your pants pocket. Can’t clean it. There is no charging port cover so I had to buy one separately. For how expensive this case is, it is disappointing in nearly every way. It is sturdy and holds up against dropping it, just as I would expect. Wish I could clean off all the dark color but it won’t wash off. Waste of money.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 14, 2026
Hello Emily! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Dads
Verified Purchase:Yes
Fits well and I like the appearance, not too bulky. I’ve also grown to like the lanyard, great place to hook your phone to your jacket when skiing or ice fishing so you don’t lose it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Lots of protection, but case is loose on phone
on January 4, 2026
Posted by: Brewster
Verified Purchase:Yes
A little bulkier than I'd like, the back plate is thicker than necessary. Only issue is case is loose on my phone, it clicks and slides around.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 5, 2026
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Great case, great value. 2nd case like this I have bought.
Written by a customer while visiting otterbox.com
Posted by: Vikki
Verified Purchase:Yes
Love this new Pro Sole case for my new iphone 17 Pro. Great grip and phone feels very secure, cant go wrong with Otterbox cases. My only downfall is the small strap. I have tiny wrists and can only hold strap with fingers, makes it great if my hands are full to grab phone but unable to put on wrist unless i cut off circulation. wish it was just a tad bigger, debating on replacing with bigger strap as others recommended.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com