Customer reviews from Samsung US
Samsung - Galaxy Watch9 Aluminum Smartwatch 40mm LTE - Cream - (2026)
Average customer rating
4.8
(897 Reviews)
Rating breakdown 897 reviews
5 Stars
761
4 Stars
105
3 Stars
16
2 Stars
5
1 Star
10
30%of customers recommend this product.
(
3 out of
10)
Customer Reviews for Samsung - Galaxy Watch9 Aluminum Smartwatch 40mm LTE - Cream - (2026)
Customer Rating
5
Upgraded from watch 6
on August 24, 2026
Posted by: Opferaa
[This review was collected as part of a promotion.] I am absolutely loving my new Galaxy watch 9. It has so many great new health features which is the main reason I chose to upgrade. I am also really loving the no gap clip in bands they are so easy to change and I can swap them out to match any outfit!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Screen malfunctioning
on August 24, 2026
Posted by: Brown
from California
Trash can worthy. Ghost touching the screen right out the box! First watch pick up and last of course.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, August 25, 2026
Greetings Brown,
Thanks for taking the time to share your feedback with us regarding your recent experience using the Samsung Galaxy Watch9. Ghost touches on a Galaxy Watch typically can occur due to various reasons. Smudges, oils, or a poorly applied screen protector can interfere with the touch feature, for example. We recommend wiping your display completely dry with a clean, soft microfiber cloth. Take off any third-party screen protector that might have trapped air or moisture. You can also turn off the touch to wake feature by: Go to Settings > Display on your watch and disable the "Touch screen to wake" feature if the option is available. If applicable, force restart your device by holding down both side buttons for more than 7 seconds until the Samsung logo appear. For your convenience, some helpful resources have been provided below for your review. Let us know if we can assist you further after checking those out by contacting Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch9
https://www.samsung.com/us/watches/galaxy-watch9/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thanks for taking the time to share your feedback with us regarding your recent experience using the Samsung Galaxy Watch9. Ghost touches on a Galaxy Watch typically can occur due to various reasons. Smudges, oils, or a poorly applied screen protector can interfere with the touch feature, for example. We recommend wiping your display completely dry with a clean, soft microfiber cloth. Take off any third-party screen protector that might have trapped air or moisture. You can also turn off the touch to wake feature by: Go to Settings > Display on your watch and disable the "Touch screen to wake" feature if the option is available. If applicable, force restart your device by holding down both side buttons for more than 7 seconds until the Samsung logo appear. For your convenience, some helpful resources have been provided below for your review. Let us know if we can assist you further after checking those out by contacting Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch9
https://www.samsung.com/us/watches/galaxy-watch9/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Watch9!
on August 24, 2026
Posted by: Trudy31
[This review was collected as part of a promotion.] I chose Galaxy Watch 9! Light feel on your wrist. I love how it feels on my wrist. Compared to my previous watches, I love how it's light weight. Have your hands full, carrying a baby or holding a bag of groceries, answering calls and going through notifications with the simple flick of the wrist or a pinch of the fingers, you can scroll through notifications and decline calls. I chose Galaxy Watch 9 because why not! Watch nine is so fine! Still learning more things that I can do with my Watch. Best purchase ever!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superb watch especially for health monitoring
on August 24, 2026
Posted by: WatchLover
[This review was collected as part of a promotion.] I chose the new Samsung Galaxy Watch after owning many other Samsung watches. This is the best one yet for monitoring your health. Looks and feels great while wearing. Would recommend to others and buy again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung watch is useless
on August 24, 2026
Posted by: dwhitt2567
[This review was collected as part of a promotion.] I chose the watch 9 because it was cheaper than the ultra and it has been a horrible experience. I battery life is horrible and I have no idea why Samsung can't get the battery to last longer and I finally had enough and went to pixel watch. This watch doesn't track my sleep right and I have tried everything to fix it. I tried to get my money back and it is such a hassle. I wish I had kept the ultra watch and traded it in for the pixel.
Value
1
Response from Samsung USBy R&R Team, August 25, 2026
Howdy Dwhitt2567,
Thanks for reaching out to share your thoughts with us regarding your recent experience using the Samsung Galaxy Watch9. The Galaxy Watch9 is offered in two versions: 40mm with a 390 mAh battery and 44mm with 445 mAh battery. The higher capacity versions allow your Galaxy Watch9 to require less frequency in charging. This means you can keep the watch powered throughout the day with minimal downtime. While you're using your Galaxy Watch9 without enabling AOD, you should expect to receive about 40 hours of usage time. Up to 30 hours if you're utilizing AOD! Please take a moment to review the resources shared below to help resolve what you have described. Let us know afterward if you would like further assistance by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch9
https://www.samsung.com/us/watches/galaxy-watch9/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshoot/TSG10007314/
Thanks for reaching out to share your thoughts with us regarding your recent experience using the Samsung Galaxy Watch9. The Galaxy Watch9 is offered in two versions: 40mm with a 390 mAh battery and 44mm with 445 mAh battery. The higher capacity versions allow your Galaxy Watch9 to require less frequency in charging. This means you can keep the watch powered throughout the day with minimal downtime. While you're using your Galaxy Watch9 without enabling AOD, you should expect to receive about 40 hours of usage time. Up to 30 hours if you're utilizing AOD! Please take a moment to review the resources shared below to help resolve what you have described. Let us know afterward if you would like further assistance by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch9
https://www.samsung.com/us/watches/galaxy-watch9/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshoot/TSG10007314/
Written by a customer while visiting Samsung US
Customer Rating
4
Looks great, easy to
on August 24, 2026
Posted by: Ambarnhart
[This review was collected as part of a promotion.] I chose the galaxy 9 watch. I love the number of faces I can download. It was simple to transfer things from my older watch right to this one.
I basically use it to track physical activity and my sleep.
I basically use it to track physical activity and my sleep.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Watch 9
on August 24, 2026
Posted by: GalaxyFan23
[This review was collected as part of a promotion.] I love my new watch! I chose the galaxy watch 8 since I have always been a fan of the galaxy watches. I upgraded from galaxy watch 7. As always, exceeds expectations. I love the new look and the battery ia amazing. I have yet to use all the features but cant wait to try them out!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this watch
on August 24, 2026
Posted by: Love2Shop
[This review was collected as part of a promotion.] I upgraded from Galaxy Watch 7 to Galaxy Watch 9. The new Watch 9 is less bulky and feels lighter on my wrist. I love the health and fitness tracking. I'm so glad I upgraded!
Value
5
Written by a customer while visiting Samsung US