Customer reviews from Samsung US
Samsung - Galaxy Watch9 Aluminum Smartwatch 40mm BT - Cream - (2026)
Average customer rating
4.8
(848 Reviews)
Rating breakdown 848 reviews
5 Stars
725
4 Stars
100
3 Stars
14
2 Stars
4
1 Star
5
40%of customers recommend this product.
(
2 out of
5)
Customer Reviews for Samsung - Galaxy Watch9 Aluminum Smartwatch 40mm BT - Cream - (2026)
Customer Rating
5
Galaxy Watch9
on August 11, 2026
Posted by: BiasWrecker
[This review was collected as part of a promotion.] I chose the Galaxy Watch9 because I needed a watch to go with my new S26+. Response time is snappy and I can see all of my notifications on my wrist instead pulling out my phone all the time. Still getting used to all the features, but that's part of the experience of having a new device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product as always
on August 11, 2026
Posted by: ShihTzuMommy
[This review was collected as part of a promotion.] So far so good, I love everything about this watch. I am glad I chose the cream color band because it just looks beautiful together with the silver watch face. While it looks a little sporty but also surprisingly goes well with everything I own, even dressier outfits. I couldn't be happier with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
love the design
on August 11, 2026
Posted by: Pilusk
[This review was collected as part of a promotion.] I'm really happy with my decision to upgrade to the new Watch 9—it's got a great design. I enjoy using it to monitor my health and fitness, and it's so convenient to check calls or messages without pulling my phone out of my pocket. I chose Samsung for all my cellphones and gadgets.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new Watch 9
on August 11, 2026
Posted by: Love2cruz
[This review was collected as part of a promotion.] I chose the Watch 9 the replace my watch 5. I love the new features including blood pressure monitoring, antioxidant and fitness indices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Watch
on August 11, 2026
Posted by: Bigalex
[This review was collected as part of a promotion.] This is a fantastic watch after only 6 days of use I chose to get one for my mom and she would love it. I would buy this watch and a heartbeat again it is fantastic and I couldn't recommend it anymore.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great watch / Sucky changing situation
on August 11, 2026
Posted by: Chris
from Virginia Beach
The watch is a great upgrade. The only issue is the change in the charger. I have several puk style chargers and they all make the watch say "slow charging." The only charger that doesn't make the watch say that is the one that came with the watch. So, apparently the charger was changed and no new ones are available. I would like to have a few more since this watch needs frequent charging.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, August 12, 2026
Greetings Chris,
Thanks for reaching out to share your sentiments with us regarding your recent experience using the Samsung Galaxy Watch9. We understand how frustrating it may be when charging accessories aren't working as expected. At this current time, the new Galaxy Watch9 is designed to work optimally with Samsung’s own wireless charging puck. While many Qi-certified chargers may initiate charging, compatibility is not guaranteed, and in some cases the watch may stop charging due to differences in charging protocols and alignment requirements specific to Galaxy Watches. For the most reliable performance, we strongly recommend using the official in-box Wireless Charger designed for Galaxy Watches. Third-party charging options may not fully support the watch’s charging profile, even if they work well with phones and earbuds. The Galaxy Watch9 is offered in two versions: 40mm with a 390 mAh battery and 44mm with 445 mAh battery. The higher capacity versions allow your Galaxy Watch9 to require less frequency in charging. This means you can keep the Watch powered throughout the day with minimal downtime. While you're using your Galaxy Watch9 without enabling AOD, you should expect to receive about 40 hours of usage time. Up to 30 hours if you're utilizing AOD! If you're experiencing less than optimal battery life on your new device, please take a look at the resources shared below to help resolve what you've described to be experiencing. Please feel free to reach out to Samsung Support afterward if you would like additional assistance. Thank you for being an integral part of the Samsung community!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch9
https://www.samsung.com/us/watches/galaxy-watch9/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshoot/TSG10007314/
Thanks for reaching out to share your sentiments with us regarding your recent experience using the Samsung Galaxy Watch9. We understand how frustrating it may be when charging accessories aren't working as expected. At this current time, the new Galaxy Watch9 is designed to work optimally with Samsung’s own wireless charging puck. While many Qi-certified chargers may initiate charging, compatibility is not guaranteed, and in some cases the watch may stop charging due to differences in charging protocols and alignment requirements specific to Galaxy Watches. For the most reliable performance, we strongly recommend using the official in-box Wireless Charger designed for Galaxy Watches. Third-party charging options may not fully support the watch’s charging profile, even if they work well with phones and earbuds. The Galaxy Watch9 is offered in two versions: 40mm with a 390 mAh battery and 44mm with 445 mAh battery. The higher capacity versions allow your Galaxy Watch9 to require less frequency in charging. This means you can keep the Watch powered throughout the day with minimal downtime. While you're using your Galaxy Watch9 without enabling AOD, you should expect to receive about 40 hours of usage time. Up to 30 hours if you're utilizing AOD! If you're experiencing less than optimal battery life on your new device, please take a look at the resources shared below to help resolve what you've described to be experiencing. Please feel free to reach out to Samsung Support afterward if you would like additional assistance. Thank you for being an integral part of the Samsung community!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch9
https://www.samsung.com/us/watches/galaxy-watch9/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshoot/TSG10007314/
Written by a customer while visiting Samsung US
Customer Rating
5
A great upgrade from my Galaxy Watch 5 Pro
on August 11, 2026
Posted by: Roady73
[This review was collected as part of a promotion.] I chose this watch because I wanted to upgrade my Watch 5 Pro. I love the size of the screen and the new health features. Tracking all aspects of my health are important. I am impressed with the blood pressure monitoring. The larger battery is definitely a plus, it has an endurance of just over a day in my experience. I have noticed that the charging takes longer because of the larger battery. Overall it is a great warch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Galaxy Watch 9
on August 11, 2026
Posted by: Trekker70x7
[This review was collected as part of a promotion.] I chose this amazing Galaxy Watch 9 for it's advanced health measuring sensor capabilities. It has already given me health metrics that I can focus on during my workouts and day to day life.
Value
5
Written by a customer while visiting Samsung US