Customer Reviews for GE - 4-Slice Toaster with 7 Shade Settings and Extra Wide Slots - Snow White
Customer Rating
1
Very Disappointed!
on September 29, 2023
Posted by: MBMatt
from Myrtle Beach, SC
I had high expectations for this toaster, given the high ratings and being from GE. Unfortunately, I returned it within days of receiving it. It does not toast both sides evenly – not even close, (see pictures). At the 4.5 setting, one side is dark and the other is very light. (No, it wasn’t on the ‘bagel’ setting.) Upon further inspection and testing only about half of the heating elements in all slots were glowing red and in a haphazard pattern. No wonder the toasting is inconsistent! Very disappointing.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEAppliances, GE Appliances, October 2, 2023
Oh no!
We're so very sorry to hear that you returned your toaster oven due to it not operating as expected. We certainly understand how disruptive something like this can be and we truly appreciate you taking the time to share with us. Your comments are extremely important and will be considered by our product design team. We sincerely hope that we will have another opportunity to regain your trust with our appliances. Again, we deeply apologize for the inconvenience.
This is the second one of these that I’ve bought! The first was a Christmas gift for my in-laws. I did a lot of research and landed on buying this one. They enjoyed it so much that when it came time for us to get one for our house, I knew which one to buy! My parents are wanting one now too after seeing ours, so there might be three of these toasters in our family!
I had high expectations for this toaster, given the high ratings online and being from GE. Unfortunately, I returned it to the store after only a couple days. It does not toast both sides evenly – not even close, (see pictures). At the 4.5 setting, one side is dark and the other is very light. (No, it wasn’t on the ‘bagel’ setting.) Upon further inspection and testing, I noticed that only about half of the heating elements in all the slots were glowing red and in a haphazard pattern. No wonder the toasting is inconsistent! Toasters are not some new technology. How hard is it to ensure that all the heating elements glow when the toaster is in use?? Very disappointing.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, September 25, 2023
Hi,
We're so very sorry to hear that you chose to return your toaster oven due to not operating as expected. We completely understand how disruptive something like this can be and we appreciate you taking the time to share. Your comments are extremely important and will be considered by our product design team for review. We sincerely hope that we have the opportunity in the future to regain your trust with your appliances.
Tried it out with one slice of bread, not even toasting (not hardly toasted on the other side) Tried the other three slots, same thing. Lousy product, looks nice!
Response from geappliances.comBy Sylvia@GEAppliances, GE_Appliances, September 19, 2023
Hi,
We apologize if the performance of this toaster hasn't met your expectations. Improving your experience is important to us, and we appreciate you sharing this. Please let us know if you have any other questions about your toaster. We're always here to help.