Customer reviews from geappliances.com
GE - 4-Slice Toaster with 7 Shade Settings and Extra Wide Slots - Onyx Black
Average customer rating
4.6
(681 Reviews)
Rating breakdown 681 reviews
5 Stars
542
4 Stars
83
3 Stars
25
2 Stars
10
1 Star
21
92%of customers recommend this product.
(
473 out of
512)
Customer Reviews for GE - 4-Slice Toaster with 7 Shade Settings and Extra Wide Slots - Onyx Black
Customer Rating
1
Slooooow
on June 6, 2023
Posted by: Rambet
from Richmond
It takes 3 minutes and 47 seconds to toast a fresh English muffin.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, June 8, 2023
Hello,
Thank you for taking the time to provide feedback on your toaster.
The toaster times depend on the desired darkness of the toast, but we have some estimates here. The lightest toast is about 90 seconds and the setting for the darkest toast will take 260 seconds.
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
Thank you for taking the time to provide feedback on your toaster.
The toaster times depend on the desired darkness of the toast, but we have some estimates here. The lightest toast is about 90 seconds and the setting for the darkest toast will take 260 seconds.
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
UNEVEN
on September 18, 2023
Posted by: 701not
from Nj
Tried it out with one slice of bread, not even toasting (not hardly toasted on the other side) Tried the other three slots, same thing.
Lousy product, looks nice!
Lousy product, looks nice!
Response from geappliances.comBy Sylvia@GEAppliances, GE_Appliances, September 19, 2023
Hi,
We apologize if the performance of this toaster hasn't met your expectations. Improving your experience is important to us, and we appreciate you sharing this. Please let us know if you have any other questions about your toaster. We're always here to help.
-Sylvia@GEAppliances
We apologize if the performance of this toaster hasn't met your expectations. Improving your experience is important to us, and we appreciate you sharing this. Please let us know if you have any other questions about your toaster. We're always here to help.
-Sylvia@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Will not toast both sides evenly.
on September 22, 2023
Posted by: MB Matt
from Myrtle Beach, SC
I had high expectations for this toaster, given the high ratings online and being from GE. Unfortunately, I returned it to the store after only a couple days. It does not toast both sides evenly – not even close, (see pictures). At the 4.5 setting, one side is dark and the other is very light. (No, it wasn’t on the ‘bagel’ setting.) Upon further inspection and testing, I noticed that only about half of the heating elements in all the slots were glowing red and in a haphazard pattern. No wonder the toasting is inconsistent! Toasters are not some new technology. How hard is it to ensure that all the heating elements glow when the toaster is in use?? Very disappointing.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, September 25, 2023
Hi,
We're so very sorry to hear that you chose to return your toaster oven due to not operating as expected. We completely understand how disruptive something like this can be and we appreciate you taking the time to share. Your comments are extremely important and will be considered by our product design team for review. We sincerely hope that we have the opportunity in the future to regain your trust with your appliances.
Best wishes. - Tierra@GEAppliances
We're so very sorry to hear that you chose to return your toaster oven due to not operating as expected. We completely understand how disruptive something like this can be and we appreciate you taking the time to share. Your comments are extremely important and will be considered by our product design team for review. We sincerely hope that we have the opportunity in the future to regain your trust with your appliances.
Best wishes. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Very Uneven!
on October 25, 2023
Posted by: MR2023
from Cincinnati Oh
Toasted very unevenly. One side of bread toasted fine, the other side barely warm. I could see that the wires didn't light up much. This is a 4 slice toaster and both pairs of slots did the same thing, no accident or fluke.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, October 26, 2023
Good morning,
Thank you kindly for reaching out to us. We are very sorry to hear that your toaster is cooking uneven. This is certainly not the kind of quality we expect to see.
While we don't offer repair service for small appliances you may be eligible to exchange your product if it is covered by the warranty. Visit our small appliance returns page: https://www.geappliances.com/ge/service-and-support/small-appliance-returns.htm or call 1-800-GECARES (1-800-432-2737).
Please let us know if you have any further questions, as we are always here to help! -Charlie@GEAppliances
Thank you kindly for reaching out to us. We are very sorry to hear that your toaster is cooking uneven. This is certainly not the kind of quality we expect to see.
While we don't offer repair service for small appliances you may be eligible to exchange your product if it is covered by the warranty. Visit our small appliance returns page: https://www.geappliances.com/ge/service-and-support/small-appliance-returns.htm or call 1-800-GECARES (1-800-432-2737).
Please let us know if you have any further questions, as we are always here to help! -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Uneven Splotchy toasting!
on October 27, 2023
Posted by: Rumbuzl
from Portland, Oregon
It toasts unevenly and splotchy - light in some areas and very dark in others. Also one side toasted more than the other. I went thru all the suggested maintenance steps to no avail. It was somewhat that way when I first used it but I figured it would work thru it somehow but it only got worse! The most frustrating part is that I bought it to replace and old run-of-the-mill toaster that wasn't toasting properly either!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, October 27, 2023
Hello - Thank you so much for taking out some time to connect and share your experience. We're sorry to hear about the toaster not performing as expected. That is never the goal we are aiming for.
For the best assistance on this, we recommend taking advantage of the warranty and potentially getting this replaced. You can get in touch by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
For the best assistance on this, we recommend taking advantage of the warranty and potentially getting this replaced. You can get in touch by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
should be called bread warmer
on December 9, 2023
Posted by: Daveo9
from Santa Cruz. Ca
Toaster will only toast on one side the other side is very light. Very disappointing.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, December 19, 2023
Hi there! Thank you for leaving us a review. We are so sorry to hear that this toaster is not performing as expected. This is not the consumer experience that we strive for, and we will be sure to pass these comments along to our product design teams for review.
We appreciate you choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
GE 4 slice toaster
on December 23, 2023
Posted by: GJ03
The toaster is attractive; however, I'm not impress with this product. Three of the ports only toast slice bread on one side! I don't know if the toaster was designed toast this way or if something went wrong in the manufacturing process. At any rate, I expected more from a GE product.
Response from geappliances.comBy Jonathon, GE_Appliances, January 5, 2024
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry about the issues you've had with this toaster. That is not the kind of experience we want or expect.
With this in mind, we are going to forward this feedback over to our product team to review. That way we can start looking for improvements we can make for our models going forward. Again, we are sorry we've let you down and we appreciate your comments.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
With this in mind, we are going to forward this feedback over to our product team to review. That way we can start looking for improvements we can make for our models going forward. Again, we are sorry we've let you down and we appreciate your comments.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Hop yours works
on January 30, 2024
Posted by: warm bread
had it 2 days and had to return...........a great bread warmer but a lousy toaster.
lets hope the replacement is better!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Brittany, GE_Appliances, February 1, 2024
Hey there,
We appreciate you for taking the time to provide feedback on your new toaster. We are sorry to hear that you are having to replace the unit. We will be sure to pass your comments along to our product team as we continue to make improvements to our appliances. Additionally, we're confident the replacement toaster will last you many years to come. Thank you for choosing GE Appliances for your home and being a part of our family.
-Brittany@GEAppliances
We appreciate you for taking the time to provide feedback on your new toaster. We are sorry to hear that you are having to replace the unit. We will be sure to pass your comments along to our product team as we continue to make improvements to our appliances. Additionally, we're confident the replacement toaster will last you many years to come. Thank you for choosing GE Appliances for your home and being a part of our family.
-Brittany@GEAppliances
Written by a customer while visiting geappliances.com