Customer reviews from kitchenaid.com
KitchenAid - 30-inch Smart Electric Combo Wall Oven with Assisted Cooking Modes - White
Average customer rating
3.9
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
22
4 Stars
19
3 Stars
6
2 Stars
4
1 Star
4
73%of customers recommend this product.
(
36 out of
49)
Customer Reviews for KitchenAid - 30-inch Smart Electric Combo Wall Oven with Assisted Cooking Modes - White
Customer Rating
3
Nice Features...BUT!
on October 16, 2026
Posted by: DSNo
[This review was collected as part of a promotion.] I replaced my former KitchenAid wall combo microwave/oven with a new version featuring air fry microwave oven and air fry in the main oven. Entry screen much improved, however two major issues go unresolved: 1) Stainless Steel microwave oven walls are easily stained with cooked on grease...impossible to remove if not cleaned immediately. Coarse cleaner or sponge will mar the SS. 2) Microwave oven air frier is great for cooking. However, instruction manual says large cooking basket can only be used with turntable turned off. The interface screen in the instruction manual showing the switch for turn table control cannot be found (either by me or your tech experts). I must use my internet connection to the app on my phone to turn the turn table on/off.
To date I have no solutions to these issues...thus my "average" overall rating.
To date I have no solutions to these issues...thus my "average" overall rating.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Oven/microwave combo
on October 16, 2026
Posted by: Geosue
[This review was collected as part of a promotion.] It works ok. My complaint is with the timer. I have it at max volume and it is so low! I had to buy a timer so I could hear it and I have great hearing! Also, when you are using the cooking time function you had better have another clock if you want to know the current time because the clock function is busy! Lastly, I am forever wiping the screen from fingerprints!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Too much emphasis on having a simple appearance.
on October 15, 2026
Posted by: RonB17
[This review was collected as part of a promotion.] This combo oven does so much more than the combo oven it replaced. So much that even after having used it for 5 months I still have not learned to use all its features. It came with an installation guide (which I did not need because I had it professionally installed) but it did NOT come with a user manual, which obviously would have been helpful because the operation is rather complex. I had to go online and print one out. That manual is poorly organized so it's hard to find the info I'm looking for.
My old combo wall oven had separate visible key pads for the conventional oven and microwave oven. All I had to do was enter the temperature and/or time and press start. With this oven and its touchscreen it takes about 5 seconds to even get to a place where I can begin to enter the info. I'd prefer to have visible key pads. I feel that too much emphasis was put on the simple appearance of the oven (it look's great) and too little on ease of use.
One time I when tried to microwave something it worked for about 9 seconds and then a message came up saying "Error: Something went wrong and your cooking was canceled." I tried a few more times with the same result. Finally I asked AI how to solve the problem and it suggested turning off the circuit the oven was on, waiting a few seconds, then turning the circuit back on. That worked, but I had to reset things on the oven. If this was just a one-time problem it's not a big deal, but if it happens again and again I will not be happy.
On the positive side, I like the evenness of the cooking. Frozen pizzas come out much nicer than with my old oven.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
New Kitchen-aid microwave/wall oven
on September 26, 2026
Posted by: Donna's oven
[This review was collected as part of a promotion.] The new built-in microwave/oven works as expected. The food bakes in the oven consistently and the food comes out perfectly. The microwave heats food and liquids with precision.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Completion of cooking
on September 18, 2026
Posted by: PaulieJr2
[This review was collected as part of a promotion.] I have tried to set it so that the beep goes off when cooking is completed but I can’t get it do work.
I was also supposed to get a free cooking tray for registering the warranty but I can’t figure out how to request it.
I was also supposed to get a free cooking tray for registering the warranty but I can’t figure out how to request it.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Beautiful, but Microwave Is Unreliable
on September 9, 2026
Posted by: Eric G.
[This review was collected as part of a promotion.] This is a beautiful wall oven combination. We love the Juniper color, the touchscreen interface looks great, and the oven itself has performed flawlessly.
Unfortunately, the microwave portion has been extremely disappointing. It will only actually heat food about 10–20% of the time. Most of the time it sounds and appears to be operating normally, but when the cycle finishes, the food is still completely cold.
The intermittent nature of the problem makes it particularly frustrating because occasionally the microwave works perfectly, and then the next several attempts it will not heat at all. After more than a month of ownership, we still cannot depend on the microwave for normal everyday use.
For an appliance at this price point, I expected both portions of the unit to perform reliably. I really wanted to love this product because the appearance and oven performance are excellent, but a combination oven/microwave with a microwave that works only occasionally is very difficult to recommend.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, September 9, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with the Microwave in your KitchenAid® Wall Oven not heating properly and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24894496, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24894496, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Should be great if we can get it to work
on September 6, 2026
Posted by: staysalty
[This review was collected as part of a promotion.] The features of this double oven seem awesome, but it came from the factory in terrible shape. Lower oven was off by 75 degrees out of the box, we've already replaced 2 electronics boards. Now we also need to replace the wiring harnesses as the oven setting is still off by 50 degrees. We've had the oven for a month now and have yet to be able to use it soon. Note that each part takes 2 weeks to come in, so the wait times are very long.
Interface seems solid to manage controls - but again are electronic / computer based - which again aren't showing great out of the box reliability. Not sure if Kitchen Aid is skipping quality checks, but whatever they're doing - it's not preventing faulty products from leaving the factory...
Interface seems solid to manage controls - but again are electronic / computer based - which again aren't showing great out of the box reliability. Not sure if Kitchen Aid is skipping quality checks, but whatever they're doing - it's not preventing faulty products from leaving the factory...
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, September 9, 2026
Thank you for sharing your experience with us. We apologize for the multiple concerns that you have experienced with your KitchenAid® Wall Oven and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24878011, and a restatement of your issue. .
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24878011, and a restatement of your issue. .
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Air fry is good
on August 31, 2026
Posted by: Soomi1121
[This review was collected as part of a promotion.] Works great except the alarm letting you know your cooking is done is so quiet you can barely hear it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com