Customer reviews from Samsung US
Samsung - Galaxy Z Fold8 256GB (Unlocked) - Cream
Average customer rating
4.9
(1,923 Reviews)
Rating breakdown 1,923 reviews
5 Stars
1,700
4 Stars
205
3 Stars
12
2 Stars
3
1 Star
3
85%of customers recommend this product.
(
11 out of
13)
Customer Reviews for Samsung - Galaxy Z Fold8 256GB (Unlocked) - Cream
Customer Rating
4
Z fold 8 review
on August 23, 2026
Posted by: Swizzle11
[This review was collected as part of a promotion.] I chose the Z Fold 8 because I was looking for a smaller form factor, while having a larger screen opportunity. I love the phone, but it is going thru some learning curves. For example, when clicking something that goes to another app, it asks you which halp you want, but is missing the "Just once" or "Always" icons. Camera appears okaycompared to other Ultra models, but the Samsung post-processing really bumps up the quality.
Never having a fold/flip phone before I was sceptical of battery, however I'm super impressed with the Z fold 8. I don't think my battery has dropped below 20% after a 6:30am-10:30pm schedule (Spotify, Maps, random browsing).
I will certainly be keeping and using this device for awhile...just make sure you buy the insurance or really invest in outer protection.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It's a brand new phone style
on August 23, 2026
Posted by: 001090
[This review was collected as part of a promotion.] Everything is great except the keyboard on the out screen is not recognizing the correct character sometimes
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever
on August 23, 2026
Posted by: Victoria
[This review was collected as part of a promotion.] I chose the z fold 8 as I really like the structure and design. I have had the 5 and 6 but the 8 is the best phone I have had..Samsung really hit this one..you cannot even see the fold line and it has a really nice screen size when open. I have owned around 15 samsung phones and this one definitely is the very best..thank you Samsung great phone!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Processing issue
on August 23, 2026
Posted by: Issue
from New Jersey
My Z Fold 8 frequently shuts off when both GPS and YouTube are active simultaneously. Within approximately 15 mins, the phone automatically restarts. This issue has consistently occurred when these two applications are running concurrently.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, August 24, 2026
Hi there, thank you for sharing your experience of your Samsung Galaxy Z Fold8 with us. We understand how important the uninterrupted usage of your device is to you every day, and we would be more than happy to assist you with this frustration you mention. We have provided links to troubleshooting guides to help you with the restarting you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
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Samsung Community
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
almost but bit yet there
on August 23, 2026
Posted by: ptvsammy
[This review was collected as part of a promotion.] been using fold since zf4 and then to 7 and now 8. i has been desparate for a wide screen so this is an exciting phone to start. quite nicely done with some hardware flaws, example include the camera should be placed horizontally instead of vertically, everytime i tried to shoot a photo.my fingers always in the way and still not get used to that. the placement of stero also problematic if using the phone in portrait mode. battery is slightly improved but far from good. hope these can be fixed with the future generation
Value
3
Response from Samsung USBy R&R Team, August 24, 2026
Hello Ptvsammy, we appreciate you sharing your thoughts about your Samsung Galaxy Z Fold8. We understand how important your device is to you for a range of daily tasks, and we would love to help you have the best possible experience with your device. We have provided links to resources to help you maximize the battery life of your device at your convenience. We have also provided a link to an article to help you with the camera of your device to help you capture photos and videos more comfortably. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Learn about camera modes and settings on your Samsung Galaxy Z Fold8
https://www.samsung.com/us/support/answer/ANS10013190/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Learn about camera modes and settings on your Samsung Galaxy Z Fold8
https://www.samsung.com/us/support/answer/ANS10013190/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I WILL CHOSE SAMSUNG FOLD 8 EVERYTIME!!!
on August 23, 2026
Posted by: SENYUNGS
[This review was collected as part of a promotion.] I have been a Samsung Loyalist since S7Edge and Loved it so much I didnt upgrade till S9+ then Note10+, and finally to the Fold 6 and 1 year later Fold 7. I CHOSE THE SAMSUNG FOLD 8 bc I need more usage out of the front of the phone and the wider dimension satisfied exactly so I can use the front quickly on the go without feeling cramped while also widening the tablet form when opening making it even more useful with a wider screen since I no longer use a computer for access to all my online needs and official usage. The phone fits perfectly in my pocket, hand when closed. The change in the camera has had no impact at all, pictures are top notch still. Cannot say enough of how impressed I am with the new Fold 8 with its new dimensions and weight, it's thinness. I WOULD BUT IT AGAIN IN A HEARTBEAT A++++++++++
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Z Fold 8 2026
on August 22, 2026
Posted by: SamsungTG
[This review was collected as part of a promotion.] I chose this device for the passport style form factor and have not been able to put it down. It's a whole different experience now and has me not looking at other phones the same now. Would definitely recommend if you are looking to get in the foldable world
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This form factor has changed my experience!
on August 22, 2026
Posted by: PaulEFresh
[This review was collected as part of a promotion.] When searching for a new foldable I was torn between a few devices, ultimately I chose the Fold 8 because the experience was more than I could have imagined. I came from using the Fold 7 which was already a great device but the Fold 8 just feels more natural when watching videos in landscape mode or reading a book in portrait mode. The battery is great, the ergonomics are unexpectedly good and the software is intuitive. What else could you ask for in a device we call a phone?
Value
5
Written by a customer while visiting Samsung US